Wholesale Domestic Bathrooms Reviews

Name: Wholesale Domestic Bathrooms
Rating: 4.11

4.1 Rating 772 Reviews

74 %

of reviewers recommend Wholesale Domestic Bathrooms

Company Reviews

Questions

Metrics

4.1

Based on 772 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0344 809 4249

Email:

customerservices@wholesaledomestic.com

Location:

50 Montrose Avenue, Hillington Park, Glasgow
G52 4LA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic choice, service and quality. Highly recommend and will be a returning customer.”

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Posted 3 years ago

Hi Kevin I am so pleased to see that we were able to deliver a fantastic service on this occasion. Hope to see you again soon!

Posted 3 years ago

“The worst customer service I had in my life. Sorry but you treat my very bad with all the issues I had with your furniture.”

Helpful Report

Posted 3 years ago

Good morning Jorde. Apologies for the late reply. I am so sorry to see that you have had such a poor experience with us. If you would like to discuss this further please do not hesitate to contact customer services by phone or email and we can look into it in more detail. Kind regards

Posted 3 years ago

“Great company to buy with . 2 sefective items on delivery , they were exchanged quickly”

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Posted 3 years ago

Hi James, thank you so much for getting in touch. We really appreciate your feedback on the experience, I am so glad we were able to resolve this for you. Hopefully see you again soon

Posted 3 years ago

“It's well stocked with lots of variety to suit all budgets. It's well laid out and good to see things on display.”

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Posted 3 years ago

Hi Stephen Thanks so much for letting us know your feedback. Really appreciate you taking the time to let us know how things went. Regards, Wholesale Domestic

Posted 3 years ago

“I went in to buy a p shaped bath panel only to be told that the supplier had changed and the panel I had bought did not fit my bath to which I purchased the whole bathroom suite shower everything from you only to now not be able to get a bath panel to fit my bath as you have changed supplier so what am I supposed to do now”

Helpful Report

Posted 3 years ago

Hi Mark. I am really sorry about this. The company that used to supply those baths went out of business and we were never able to find a supplier that did the exact same measurements. I hope you are able to find something online that matches up. Kind regards

Posted 3 years ago

“Excellent service the staff couldn’t be helpful enough. Also very happy with the product.”

Helpful Report

Posted 3 years ago

Hi William Delighted to hear you were happy with the purchase and service. Hope to see you again soon

Posted 3 years ago

“Huge selection to choose from. Alice Murphy, Assistant deserves a special mention as she advised & help us choose exactly what we needed. The whole process from choosing to delivery was simple & straightforward. We'll done.”

Helpful Report

Posted 3 years ago

Hi Alan. Thank you so much for the kind words. I have passed on your review to Alice, I am sure she will be delighted to hear from you. Hope we see again in the future, all the best

Posted 3 years ago

“Amazing service, helpful staff and great quality products”

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Posted 3 years ago

Hi Susan, thank you so much for letting us know. Really appreciate the feedback and we hope to see you again soon

Posted 3 years ago

“Utterly awful. Wouldn’t recommend to anyone. Made an order, only part of it turned up. Office had no idea where or why. Sent a replacement for the missing bits, original missing bits turned up smashed to pieces. Rang them and told them, was told to email my complaint which I did, other replacement items then turned up, again smashed to pieces. Took me near a week of waiting over 40 minutes on hold each time to get my money back. Do not use. Terrible.”

Helpful Report

Posted 3 years ago

Hi Lewis. I am really sorry about the service you have received. I have looked through your case and I completely understand your frustration. We will certainly be taking this up with our courier partner - to not only lose an order but also damage the replacement is completely unacceptable. Thank you for your feedback, we really appreciate this as it lets us know where we are failing to try to improve. Regards, Wholesale Domestic.

Posted 3 years ago

“Very pleased with the service, will use again.”

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Posted 3 years ago

Hi Terry. Thanks for letting us know, we really appreciate your feedback. See you again soon

Posted 3 years ago

“bought spa was ready quicker than quoted first class job tapes ect exellent value for money will be shopping there again”

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Posted 3 years ago

Hi Ian. So glad to hear everything went well. Really appreciate you getting in touch to let us know. Hopefully see you soon!

Posted 3 years ago

“Goods arrived on a pallet shrink wrapped you need help to unwrap as the goods could fall when shrink wrap is cut.I inspected and found towel rail was damaged which meant a trip to get it exchanged ,sink unit seemed too take up more room than I thought so I called to get it changed but because I dumped all the packaging i was told it was not possible to return it.”

Helpful Report

Posted 3 years ago

Hi John. Sorry to see your experience was not so good. I can see your order was sent via our courier partner and therefore has had to be wrapped to make sure it gets to you OK. I can see a replacement radiator has been issued for you now. Unfortunately we are unable to take back items that we are unable to sell to new customers and that includes missed packaging. I hope your bathroom is now taking shape and looking good. If you wish to discuss this further, please do not hesitate to contact our Customer Service and we will be happy to do so

Posted 3 years ago

“good price and speedy delivery”

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Posted 3 years ago

Hi Trevor. Many thanks for getting in touch, really appreciate your feedback. Hopefully see you again soon!

Posted 3 years ago

“On having to return the goods bought as they would not fit I advised I would like to change the toilet as I was returning goods. I wasn’t advised the toilet I was being sold was double the price of the original one seems to be so that no credit would be due. Did not know this until I was home as my invoice was emailed and did not come through till then. Not very happy !”

Helpful Report

Posted 3 years ago

Hi Aileen. Sorry to see you have had a poor experience. I have looked into your invoice and it seems that the original order had a vanity suite whereas on your return you had to mix and match the items. I understand that it seems as though the same items are being sold at different prices but it's just that we offer our vanity suites at a discount when you buy the full kit. I hope this hasn't detracted from your new bathroom too much and it all looks great. If you wish to discuss this further please do not hesitate to contact us

Posted 3 years ago

“Staff friendly and helpful, products reasonably priced. Bit of a pain that you pay in one building but have to go to other building for pick up, especially as road outside collection area is very rough with nails lying about to puncture your tyres!”

Helpful Report

Posted 3 years ago

Good afternoon. I'm really sorry about the collection area. We attempted to get this renovated recently, however there was a mix up that ended with the roads worse than ever. It's one of our earliest priorities to get the road fit for purpose. Thanks for getting in touch about this, we certainly appreciate the feedback.

Posted 3 years ago

“the shop assistant was really pleasant and very helpful.”

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Posted 3 years ago

Good evening. Thanks a lot for the kind words. I will pass it on to the sales adviser who took your order. We really appreciate your feedback and hope to see you again soon

Posted 3 years ago

“Very helpful, knowledgeable staff, great range of products”

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Posted 3 years ago

Hi Jean. That's great to hear, I'm so pleased you had a good experience. We really appreciate you taking the time to let us know. Kind regards

Posted 3 years ago

“When we arrived we had to search for a sale assistant, then once we found one theu were a bit disrespectful to be honest. We had done some research into the L shape bath and where taps ect can be placed and two of your assistants got I to a debate with myself and my husband in regards to this.”

Helpful Report

Posted 3 years ago

Hi Kim. So sorry to hear this. We recently changed the specification of this bath so apologies if our team were mixed up in any way. I hope that this didn't come across as rude. Hopefully your bathroom still looks fantastic and the sales experience doesn't detract too much from this. If you wish to discuss this further please contact our Customer Service team where we would be more than glad to talk more about it.

Posted 3 years ago

“Great product and price, looks amazing installed, one part broken in delivery replaced no problem. Many thanks.”

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Posted 3 years ago

Hi John. I'm pleased to hear you had a good experience. Hopefully next time we will hit that 5 star service! See you soon

Posted 3 years ago

“I had to return a faulty toilet seat and was delighted with the service”

Helpful Report

Posted 3 years ago

Hi Janice, thank you so much for letting us know you had a good experience. Our plan is to make things easier for our customers every time they deal with us so it's good to see that we have done this for you on this occasion! Thanks for your feedback and hope to see you again soon

Posted 3 years ago

Wholesale Domestic Bathrooms is rated 4.1 based on 772 reviews