Wholesale Domestic Bathrooms Reviews

Name: Wholesale Domestic Bathrooms
Rating: 4.11

4.1 Rating 772 Reviews

74 %

of reviewers recommend Wholesale Domestic Bathrooms

Company Reviews

Questions

Metrics

4.1

Based on 772 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0344 809 4249

Email:

customerservices@wholesaledomestic.com

Location:

50 Montrose Avenue, Hillington Park, Glasgow
G52 4LA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice product,Great customer support, little problem resolved easily. Thanks”

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Posted 3 years ago

“Was not happy at all waited 3 months for bath panel thing wrong size and customer service no help at all”

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Posted 3 years ago

“Found showroom staff very helpful. Having to go to a different site was easy but store end appeared to be in a bit of a turmoil. If this has been sorted should be a better outcome.”

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Posted 3 years ago

“Great service will defo shop there again”

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Posted 3 years ago

“High quality products, at very reasonable prices.”

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Posted 3 years ago

“Hi, I was fairly disappointed in my last bathroom purchase from WSD. When I left the showroom all items were in stock. By the time I got to the warehouse the bath I had ordered couldn't be found along with the vanity basin and shower screen not being in stock. It took 2 weeks for the shower screen and 4 weeks for the vanity basin to arrive. Not forgetting the countless times I had to call in to find out the progress of my order. Only to be told in January that my basin was then going to be delivered. If I hadn't called in I wouldn't have known. Extremely disappointed in the customer service”

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Posted 3 years ago

“Great items received at a great price”

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Posted 3 years ago

“I recently bought 5 sheets of wetwall, and the silver trims to go. After fitting the wetwall and trims it was time to take the protective film off the trim, and much to my disapointment the chrome came off most of it leaving it white. So I've now ripped it all off and having the room plastered. The staff were helpful at the time if purchase , but the quality of the product was so disappointing.”

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Posted 3 years ago

“Really pleased with my purchase would have been perfect if I had the delivery day in advance, luckily the driver called me and came back later when I came home”

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Posted 3 years ago

“I am not a plumber. I ordered bathroom suite it included an L shaped bath, a shower, screen, vanity unit, sink etc… also a toilet and pedestal stool sink for a cloakroom. The sales representative didn’t tell me fitting kits were not included, the bath end panel was not included either. This should in my opinion been highlighted at the time of sale as I specifically asked for everything I needed. This inconvenienced me as there is at least a 5 day lead time on deliveries. So I needed to pick up at the depot. The original delivery was in 2 parts. There was no pre warning as requested. 1 part came the next day although I was advised 5 days minimum. The driver wouldn’t come up the drive and the pallets were dropped at the gate 1/2km away from the cottage both times. Regularly larger vehicles access the property. The driver is incompetent. Beware… The actual stuffs quality was ok for a rental property. But cheap Chinese merchandise in reality.”

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Posted 3 years ago

“Xelent customer service and out therr way to please regards mr a sherwood”

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Posted 3 years ago

“Not normally one to leave reviews . Have always used wholesale domestic for all our bathroom renovations with no issues , but cannot say the same this time . All started with choosing our bathroom to which we told the sales advisor that we needed the stuff off the shelf as we had a time limit and no time for special order items . We were assured that our items would be available to pick up next day and one item would be a couple of days . We were fine with that . We arranged for a plumbing company to come in the following weekend to fit all the furniture . I Phoned the night before to arrange to pick up our items . Someone was supposed to phone us back but that never happened so we assumed everything was ok . The following morning we called again and was given the bombshell that 2 of our items were not available and would take another 3 weeks !!!!! Given the fact that we had stated we needed everything ASAP , Why did no one call to let us know ?? We were left with an in usable bathroom and a plumbers bill for the day as this had been booked !! I phoned customer service to inform them of our inconvenience and disappointment at their lack of communication and eventually after a lot of calls backwards and forwards I was offered compensation of £150 ……. The plumbers bill was £300 for their day of being unable to carry out any fitting ! Needless to say I have not had any further calls or the £150 that was promised !”

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Posted 3 years ago

“Arrived broken and was replaced with no fuss”

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Posted 3 years ago

“Superb selection of bathrooms great quality and good service will be going back for finishing items”

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Posted 3 years ago

“I ordered a new bathroom suite on 2/5/21 which was in the region of £1k to £2k I was told this would be delivered on the 8/5/21 however the bath panel which I ordered was on back order and would follow at the end of the month. I understand things can be hard to source during a pandemic however I waited until the end of October until I received this item, 6 months after the original purchase. I have a few issues with your customer promise, customer service and your communication. 1st of all when returning to your establishment at the end of each month I was met with an agent who found each query a chore. When asked when the product I purchased and paid for was to be in stock I was always told it would be at the end of the month when a container arrives, again after hearing this for 4 months in a row and having to personally attend your shop to find this news out you can understand my frustration, well I hope so. On 1 occasion I was actually granted with the service from which I can only think was a more senior person as they arrived from a different room again this seemed to be a hassle because the item I purchased was not in stock and had not arrived so why am I asking? I am asking because this product which you could not give me was still on display and for sale in your showroom and other customers were perhaps going to suffer the same experience as i have had. The person who dealt with me was rude however I was to get a full refund however the person who suggested this did not finish the transaction and sent another to deal with it, again very poor customer service and the impression that I got was that you are very happy to take the customers money but you cannot full fill your transaction agreement however the customer is lead to believe its everyone else fault. This was August I received the refund however was told I would be contacted when the product arrived, I was not contacted at any point and just by chance when passing I decided to pop in and to my amazement was told my product had arrived and was told to wait at my car. I waited an hour, I then went back inside to ask what was going on as customers were coming and going only to be told that they had lost my slip. After waiting 6 months for this am I suprised i only waited an hour however I do believe there was a more sinister point to that wait. I have found this whole experience terrible from start to finish, youdelivered the wrong bath to start then the 6 month waot for the panel, the lack of customer service from any of your team was shocking and I nhave never experienced such poor service from any company. I will be advising family and friends not to use your company unless there is some explanation for such a horrific experience and I don't mean using waiting on the container excuse.”

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Posted 3 years ago

“Very good staff”

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Posted 3 years ago

“Great experience, our sales adviser, Craig Mackinnon, had great product knowledge and helped guide us through the products that worked for the space we had. The quality of the products we purchased has also proved to be very good and we're very happy with them all. We had shopped around before going to Wholesale Domestic but found both the price and quality unbeatable. Would recommend Wholesale Domestic for a bathroom project.”

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Posted 3 years ago

“Had no problems all good thanks.”

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Posted 3 years ago

“The elderly lady who took my order was very rude and appeared to have very poor IT skills. As my order was not in stock I was told to collect on a stated date. When I arrived at the collection point on the stated date the order was still not available and I was informed by the warehouse assistant that someone should have called me to make me aware that my order was still not available and provide me with a new collection date. I have still not collected my order and have now been told to call the warehouse on a new date.”

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Posted 3 years ago

“Excellent merchandise, also service would recommend them”

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Posted 3 years ago

Wholesale Domestic Bathrooms is rated 4.1 based on 772 reviews