Wholesale Domestic Bathrooms Reviews

Name: Wholesale Domestic Bathrooms
Rating: 4.11

4.1 Rating 772 Reviews

74 %

of reviewers recommend Wholesale Domestic Bathrooms

Company Reviews

Questions

Metrics

4.1

Based on 772 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0344 809 4249

Email:

customerservices@wholesaledomestic.com

Location:

50 Montrose Avenue, Hillington Park, Glasgow
G52 4LA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products arrived on time. Very pleased with the quality.”

Helpful Report

Posted 3 years ago

Hi Pauline. That's fantastic, glad to hear everything went well with your Wholesale Domestic experience. Hopefully your bathroom looks great. Looking forward to seeing you again in the future

Posted 3 years ago

“The place to shop if you want a quality bathroom.. The staff at the trade pick up point are outstanding. Shannen always goes above and beyond to keep you and your order right.nothing is a bother.”

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Posted 3 years ago

Hi Kenneth. Thanks for getting in touch. Really appreciate the kind words. I have passed on your message to Shannen, I am sure she will be delighted to hear it. Hopefully see you again soon

Posted 3 years ago

“I bought some bathroom cabinets and bath panels which were found to be excellent quality and value for money. They arrived well packed and protected. The tall bathroom furniture was pre-assembled and quite sturdy. The white gloss finish was flawless. The customer service desk is good at answering or returning calls promptly. They’re generally good at sending the order confirmation and invoice but could do better with communication when there’s a hiccup (e.g. providing a confirmation email on the agreed corrective action or status). Regarding the courier, it’s frustrating that they don’t provide confirmation of the delivery slot but just randomly turn up when least expected. Overall, I will order from them again.”

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Posted 3 years ago

Hi Andy. Really appreciate the feedback, can't thank you enough for taking the time to let us know about your experience. We are working hard with our couriers to develop better communications so hopefully for future orders you are much better informed!

Posted 3 years ago

“Once again Wholesale Domestic looked after me. Good value for money & excellent service. Thanks.”

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Posted 3 years ago

Thanks for letting us know Gordon, appreciate the feedback. Hopefully next time we can offer a 5 star service! Kind regards

Posted 3 years ago

“From start to finish was shocking, all I can say is it’s a good job you’ve got such great knowledgeable staff”

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Posted 3 years ago

Hi Archie. I am so sorry that your experience was not on our usual standards on this occasion. If you need anything else for the bathroom please contact one of the Customer Service Team Leaders in advance and we will make sure this doesn't happen again. Many thanks for keeping your order and providing this feedback, we really appreciate you taking the time to get in touch. Kind regards

Posted 3 years ago

“Well impressed with service and product”

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Posted 3 years ago

Hi Mavis. Thank you for getting in touch, really appreciate the feedback. Hopefully we see you again soon!

Posted 3 years ago

“Great store great service great system great staff from the store floor to the delivery team absaloute fantastic even had a minor problem that alot of company's would have blamed on me not checking items completely on delivery but wholesale domestic went the extra mile and replaced the item free of charge as a good will jesture that was greatly appreciated and in the current climate I don't think alot of wholesalers would have done what wholesale domestic has done there's a wee boy splashing about his bath all thanks to you and I thank you from the bottom of my heart greatly appreciated and so glad I chose wholesale domestic for my bathroom”

Helpful Report

Posted 3 years ago

Hi Jonathan. Thanks so much for letting us know, it's great to hear when things work out and it makes us so happy to know that your family love the new bath. Hopefully see you again in the future, you know where we are if you need anything!

Posted 3 years ago

“The customer service from Wholesale domestic was great from the in store and online staff.. However the delivery company who are contracted, left a pallet outside my door with a full bathroom suite and furniture on it for me to bring into the house myself!!! They say it is due to covid rules. Well I had another delivery the same day from Argos, who brought the items into the house and put them in the upstairs room. I'm on my own.. the last thing I need is to be manhandling a bathroom suite from a pallet into my house.. and then of course you have to dispose of the pallet as well. No thank you, I'm not impressed with your delivery!!:(”

Helpful Report

Posted 3 years ago

Good evening Lorraine. I am sorry to see you have had such a poor experience. We would normally anticipate the pallet delivery service being discussed on a call with you at some point but it appears this has not been done on this occasion. Thank you for your kind words about the staff. We really appreciate the feedback and hope that we can do better next time. Please do not hesitate to get in touch if you wish to discuss this further.

Posted 3 years ago

“I have had various orders from W/D over the last few years , mostly its take your cash promise you the earth , then excuses excuses , then an out of stock item that was promised in 3 days takes up to 8 weeks , I am trying to run a business and my customers will not use me again if my supplier continuously lets me down , I thought it might have been a one off , but its happened with my last 3 orders , an out of stock basin which was meant to be delivered in a week ended up taking 3 , then I was asked if i could just "pop in for it " IN ABERDEEN !!! 120 miles from here !! , I have spoken to Sean MaCarthy who did apologise but then it went bad again !! ,No compensation or discount have been offered in these cases and I have had to take the flak from my customers who rely on me to get the job done , but with the poor service from W/D i'm at a loss, Your telephone lines are never answered no matter what time of the day I call . , I will be putting in another order tomorrow (31st Jan) , lets see how this one works out ! .”

Helpful Report

Posted 3 years ago

Hi Neil. Apologies for the poor service you have had previously. Let us know whenever you get your new order placed and we will make sure nothing like that happens again. Kind regards

Posted 3 years ago

“We were very pleased with the service we received and were shown various mirrors that we were interested in. We decided on a mirror of our choice and very pleased with it.”

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Posted 3 years ago

Good afternoon Mr Wyn. Thank you so much for your review. I am glad you made the right choice and are enjoying your new mirror. Hope to see you again soon

Posted 3 years ago

“The products were of good quality. My issue was with riser kits as they did not fit or work on the quality shower base. The horizontal radiators fittings also did not work with the radiators. Causing me extreme cost and stress getting a resolution. The staff were helpful”

Helpful Report

Posted 3 years ago

Hi Thomas Apologies for the hassle you have had in getting your items fitted. I can see our team set some parts aside to you, hopefully this resolved the issue. If you need to talk further about this please do not hesitate to contact our Customer Service team. Kind regards

Posted 3 years ago

“The road surface at the collection centre is in a shocking condition . Customers should be informed before they actually pay for their goods that they have to go to a building on the opposite side of the estate to collect . It is underhand to tell people this only after you have their cash.”

Helpful Report

Posted 3 years ago

Good afternoon Gilbert. So sorry to hear about your experience. We have recently spent a significant amount on improving the road, only for bad weather to ruin the work and it somehow ended up worse than before. We are certainly looking to get this redone in the near future. We have also taken steps towards ensuring a smoother collection process and will take note of your comments as part of that. Thank you so much for your feedback. Please let us know if there is anything we can do to assist further with your purchase

Posted 3 years ago

“great bang for your for your buck.”

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Posted 3 years ago

Hi Chris. Thank you so much for the review, appreciate your feedback!

Posted 3 years ago

“Very good company Very easy to order and any issues resolved promptly without any delay”

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Posted 3 years ago

Hi Marina. Thanks so much for getting in touch, I'm glad everything went well and we were able to assist when required. Hope we see you again soon

Posted 3 years ago

“Stunning glass screen, really happy.”

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Posted 3 years ago

Hi Thomas. Thanks so much for letting us know, really appreciate your feedback. Hopefully see you again soon.

Posted 3 years ago

“Overall the experience and product are ok.”

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Posted 3 years ago

Hi Rajine. Thanks for getting in touch to let us know about your experience. I hope next time we are able to offer a 5 star service! If you have any additional comments about the products please do not hesitate to get back in touch, we really appreciate the feedback

Posted 3 years ago

“Excellent service, particularly from the knowledgeable and helpful staff in the collections department. Delighted with the quality of bathroom furniture purchased and all items were in stock. Also got a fabulous bargain on wall and floor tiles. Would definitely recommend.”

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Posted 3 years ago

Hi Kate, Thank you for your review, it's great to hear what we are doing right and we hope to see you again in the future.

Posted 3 years ago

“They have a great range of products in stock and the staff in the warehouse are very helpful. But the store manager is one of the rudest people I have ever met so avoid dealing with him if you can.”

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Posted 3 years ago

Hi Lesley, We are very sorry to hear that you had a poor experience in the branch. If you would like to discuss this further please don't hesitate to contact us within the customer service department and our manager shall agree on a convenient time to chat.

Posted 3 years ago

“The service is first class and the products excellent, the online ordering system is easy to navigate and very well put together. We had a minor delivery issue with one wrong part, this was rectified rapidly to our satisfaction. The customer service staff are very helpful, if you need advice you can call, I would highly recommend wholesale Domestic, simple, affordable and reliable.”

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Posted 3 years ago

Thanks for your comments Paul. We are delighted we were able to recover your faith and provide the advice you needed. Hope to see you again!

Posted 3 years ago

“I was advised (after I placed a large order) that my sink unit was out of stock, I was given a date of end of November, travelled to collect it to be told it was now 14th December. Again - travelled to collect and was then told it would be 10th January - still no official phone call to say if this has arrived or not. I now need to pay a plumber to return to fit this not to mention the inconvenience of not having a sink in the bathroom. Not happy.”

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Posted 3 years ago

Wholesale Domestic Bathrooms is rated 4.1 based on 772 reviews