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Wightlink LTD Reviews

4.7 Rating 4,029 Reviews
94 %
of reviewers recommend Wightlink LTD
Company Reviews Questions Metrics
4.7
Based on 4,029 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Wightlink LTD Reviews
Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

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Georgina Cutler
Verified Buyer
“Great service, speedy boarding, left on time and pleasant trip. Will definitely be using again.”
Helpful Report
Posted 6 years ago
Terry D
Verified Buyer
“Always on time. Pleasant crossing. Staff always on hand for any questions.”
Helpful Report
Posted 6 years ago
Sudhir Nair
Verified Buyer
“Excellent service and got us in and out earlier than our scheduled ticket time.”
Helpful Report
Posted 6 years ago
Gemma
Verified Buyer
“There was a dog mess smeared all over the floor at the top deck which hadn’t been cleared up. People that had booked an hour later crossing were given priority to board the next available ferry, although many passengers whom arrived in time were not allowed to queue separately for the booking we had, and had to wait without enough seating for over an hour past the the booking we had paid for. This was shocking service given it should’ve been predicted as it was a sunny bank holiday weekend, and a better queueing system organised. Im pregnant and travelled alongside my two children and I was not even offered a seat while waiting over an hour in the heat. Not recommended for sunny weekends - as the organisation is useless.”
Helpful Report
Posted 6 years ago
Ian Flamson
Verified Buyer
“ladies toilets were both closed?”
Helpful Report
Posted 6 years ago
Zoe Blade
Verified Buyer
“Excellent service”
Helpful Report
Posted 6 years ago
Wendy Long
Verified Buyer
“A great easy to use service! Staff are helpful and friendly, helping people completely their journeys quickly and efficiently. The boats are clean and lovely to sail on.”
Helpful Report
Posted 6 years ago
LC
Verified Buyer
“Very good crossing. Shame the prices were not more competitive. I would use them far more often.”
Helpful Report
Posted 6 years ago
Ian Boorman
Verified Buyer
“We went on the ferry on the 13th April. It was so easy. Everyone worked together. The ferry was very well run from the men who loaded the cars to the coster coffee. Great experience”
Helpful Report
Posted 6 years ago
Emma Levett
Verified Buyer
“Excellent service. Easy check in and guidance where to go in the lanes and on the ferry! Would definitely recommend”
Helpful Report
Posted 6 years ago
Louise
Verified Buyer
“Exceptional service and warm friendly and helpful staff, well done!”
Helpful Report
Posted 6 years ago
Matthew Kimber
Verified Buyer
“Made our holiday”
Helpful Report
Posted 6 years ago
Debbie Parin
Verified Buyer
“Great value for money, very clean, comfortable & spacious. Very well organised getting on and off.”
Helpful Report
Posted 6 years ago
Carolyn Doonar
Verified Buyer
“Very good service. Easy to join. Straight from train as foot passengers and polite caring staff.”
Helpful Report
Posted 6 years ago
Lauren Fitch
Verified Buyer
“Simple to purchase tickets online and smooth crossing”
Helpful Report
Posted 6 years ago
Brian
Verified Buyer
“The service is excellent, the new ships are superb, with the play area for younger children and the movie to keep the older kids occupied. Great value.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Fast and efficient checking in at the port but STILL too expensive and some ferries poor standard. Discount for immediate family to travel to and fro family on the island would ensure I visit more often than I can otherwise afford. Come on Wightlink, give us families some support!”
Helpful Report
Posted 6 years ago
Michael R Murphy
Verified Buyer
“Easy embarkation by car and very nice comfortable ferry, nice crossing and Costa Coffee Shop very welcome. Good quick exit by car all very well managed. Down side the exorbitant cost.”
Helpful Report
Posted 6 years ago
Dawn Robinson
Verified Buyer
“Very slick Particularly embarkation and disembarkation New fresh and clean Friendly service What’s not to like”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Staff are always pleasant and helpful. Cannot fault them really.”
Helpful Report
Posted 6 years ago
Wightlink LTD is rated 4.7 based on 4,029 reviews
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