Wightlink LTD Reviews

Name: Wightlink LTD
Address: Gunwharf Road, Gunwharf Road, Portsmouth
Rating: 4.71

4.7 Rating 4,025 Reviews

94 %

of reviewers recommend Wightlink LTD

Company Reviews

Questions

Metrics

4.7

Based on 4,025 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

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Wightlink LTD 5 star review on 11th October 2023

Joy Shaw

Wightlink LTD 5 star review on 10th October 2023

Anne

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You didn’t make me happy! As Wightlink have a virtual monopoly on ferry travel to the IoW, they can charge what they think they can get away with. Far too expensive for the distance travelled.”

Helpful Report

Posted 5 years ago

Hi there I'm sorry you're unhappy with the fare you paid to travel. There are a number of ways customers can save on their vehicle fares. Generally speaking, the earlier you book the lower the fare will be and fares may increase in line with demand for that crossing. This means we're able to offer lower fares for those sailings that fewer customers have reserved, which may be found by being more flexible with dates, routes or times of sailings. It can also be worth visiting our 'Discounts and offers' webpage to see if there's a deal you can take advantage of (hover over the 'Go' menu on our website). A very popular offer is to convert Tesco Clubcard vouchers into Boost tokens as Tesco offer 3 x times the value of vouchers to spend with us. If you tend to stay for longer than a day on the Isle of Wight, it could also be worth checking with your hotel or accommodation provider to see if they offer reduced ferry deals - some may even include ferry travel as part of their packages (we have a section dedicated to our accommodation partners on our website). Finally, you may want to consider signing up on our website to receive our emailed newsletters to be kept informed of various news, events and any special offers we may run from time to time. Thanks for leaving your review and I do hope that the above information is useful to you in securing the best possible price for your travel in future.

Posted 5 years ago

“Ferry late... and dirty! Staff not customer focussed”

Helpful Report

Posted 6 years ago

I was sorry to read this was your experience of our service. Please would you contact us with more information, using our website contact us page, so we can work to improve our service in future.

Posted 6 years ago

“Way too expensive and ferry unable to dock at fishbourne for an hour. Wasted our time and made us late. Also 45 minutes late on returning”

Helpful Report

Posted 6 years ago

Dear Martin I was sorry to read there was disruption to our services when you travelled and apologise for the poor service you have reported. In general delays are rare and 99.5% of services on our Portsmouth car ferry route were on time last month. I appreciate this will come as little comfort as you were one of the few customers who have been affected. Sorry again for the inconvenience caused by these delays.

Posted 6 years ago

“You need a special need eco-ordinator for SN kiddies so they know what to expect”

Helpful Report

Posted 6 years ago

Hello Samantha We have a dedicated reduced mobility and accessible travel helpline and customers can also contact us from our accessible travel page. We recommend customers and groups with particular needs contact our team in advance, so we can discuss what help and facilities are available on our services.

Posted 6 years ago

“There was a technical fault on another ship. Instead of moving that ship out of the way while they fixed the fault, they kept us waiting for over an hour. This was not a good way to manage the incident.”

Helpful Report

Posted 6 years ago

Dear Hugh My apologies for the delay to your sailing with us. Generally we do our best to manage disruption in the best way possible for our customers. There may be occasions where a ship has to stay in port because the mechanical problem makes it unsafe to sail, or because we think that ferry will be ready to run the next trip and may have more capacity for waiting customers. Sorry again for the inconvenience caused.

Posted 6 years ago

“Pidgeons are nesting in upper deck. Made a mess of my car.”

Helpful Report

Posted 6 years ago

Hello Steve. I'm very sorry to hear that. I'll make sure this is passed on to our Estates Manager to look into.

Posted 6 years ago

“Your prices are killing the island, if a fixed link comes it will be thanks to you and Red Funnel !”

Helpful Report

Posted 6 years ago

Hello Gary There's a number of ways customers can save on their fares. Generally speaking, the earlier customers book the more likely they are to pay a lower fare. This enables us to offer lower fares for those sailings that fewer customers have reserved, which means lower fares may be found by being more flexible with dates, routes or times of sailing. It could be worth checking our Discounts and Offers webpage to see if there are any deals you can take advantage of (one of the most popular offers is to Boost the value of Tesco Clubcard vouchers by x 3 their value to use with us). Simply hover over the ‘Go’ menu on the top of our homepage. You may want to consider signing up our website to receive our newsletters by email to be kept informed of various news, events and special offers we may run from time to time. If you’re staying overnight on the Isle of Wight, it could also be worth checking with your hotel or accommodation provider to see if they offer reduced ferry deals – some may even include ferry travel as part of their packages. We also have a section dedicated to our accommodation partners on our website. Thanks for leaving your review and I hope the above information is of use in securing the best fare when you next come to book with us.

Posted 6 years ago

“Lack of communication from staff to customers whenever there is a delay.”

Helpful Report

Posted 6 years ago

Hello, I am sorry this was your experience. Generally we do our best to communicate when there is a problem and have a travel alert system to advise customers of delays by text and email. Sorry if we got it wrong this time.

Posted 6 years ago

Wightlink LTD is rated 4.7 based on 4,025 reviews