Wightlink LTD Reviews

Name: Wightlink LTD
Address: Gunwharf Road, Gunwharf Road, Portsmouth
Rating: 4.71

4.7 Rating 4,029 Reviews

94 %

of reviewers recommend Wightlink LTD

Company Reviews

Questions

Metrics

4.7

Based on 4,029 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

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Wightlink LTD 1 star review on 23rd August 2024

Anonymous

Wightlink LTD 5 star review on 11th October 2023

Joy Shaw

132

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ALL xxxxxxxxxxxxxx”

Helpful Report

Posted 5 years ago

Hi Bill Thanks for rating us so highly!

Posted 5 years ago

“very nice ship and crossing”

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Posted 5 years ago

Hi Grant I'm glad you like our new flagship. Thanks for sailing with us.

Posted 5 years ago

“Excellent friendly service. Customer experience and customer service is at the forefront of everything they do. Superb and easy to use website. Always a pleasure sailing with them.”

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Posted 5 years ago

Hi Neil Thank you so much for your exceedingly kind review. It's great to see the efforts of our teams have been appreciated. We look forward to welcoming you on board again soon.

Posted 5 years ago

“Smooth process from booking, check in, boarding, sailing and disembarking. I always use Wightlink.... simply the best.”

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Posted 5 years ago

Hi Andrea Thank you so much for your kind review!

Posted 5 years ago

“Always super efficient and helpful staff. Keep up the good work.”

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Posted 5 years ago

“Poor service and communication during the recent spell of bad weather. Incorrect emails sent out by Wightlink caused unnecessary rearrangements for myself and family. Couldn't even get a piece of toast to eat as they had run out of bread !”

Helpful Report

Posted 5 years ago

Hello, I'm very sorry our service update provided incorrect, we do our best to advise customers of the best information we have at the time. I'm sorry in this case it was wrong and we let you down.

Posted 5 years ago

“Staff very helpful easy to find loading and unloading moves like clockwork facilities are great”

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Posted 5 years ago

Many thanks Arm1 for the kind review - we really appreciate it! :)

Posted 5 years ago

“Excellent service. Very accommodating when we arrived early for our ferry and put us on earlier one without any problems.”

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Posted 5 years ago

Thanks, Jackie! We're so glad our teams were able to get you on your way earlier - something our teams will always try to do if there's space available.

Posted 5 years ago

“Very good and friendly service.”

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Posted 5 years ago

Hi Martin So pleased you enjoyed sailing with us and found our teams to be friendly. Thanks for taking the time to write your review.

Posted 5 years ago

“Easy web site to book through, and very quick and easy boarding process on the day. Quick crossing and comfortable ships.”

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Posted 5 years ago

Hi Stephen Thanks for travelling with Wightlink and for taking the time to share your review - it is much appreciated!

Posted 5 years ago

“Helpful, friendly service.”

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Posted 5 years ago

Hi Janet Just a quick note to thank you for travelling with Wightlink and for sharing your experiences of our service.

Posted 5 years ago

“Great new ferry”

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Posted 5 years ago

Hi Nicholas We're so glad you like our new flagship, Victoria of Wight. We hope you'll get to travel on her again before too long.

Posted 5 years ago

“Very good service”

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Posted 5 years ago

Hi Wayne V happy you rate our service so high, thank you. We look forward to the possibility of welcoming you back on board again in the future!

Posted 5 years ago

“Love my trips on Wightlink!”

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Posted 5 years ago

We're so pleased you love travelling with us. We can't wait to welcome you back on board again!

Posted 5 years ago

“On Time. Polite and friendly crew comfortable and quick. It would b nice if seniors could enjoy a reduced fare. Cost my wife and I £40 to go over Sat afternoon and return Sunday morning to visit sick friend who is resident on Island. 20 minute each way is £1 per minute round trip !!”

Helpful Report

Posted 5 years ago

Thanks for leaving your review. Just for your information we do offer a senior citizens discount off our foot passenger fares. For more information, please see our website.

Posted 5 years ago

“Very enjoyable trip over & back and a bonus Black Friday deal.”

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Posted 5 years ago

Thanks for travelling with us, Lynne. We're glad you were able to take advantage of our deal.

Posted 5 years ago

“Every time I have used wightlink the service is brilliant.”

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Posted 5 years ago

Thanks Chris. We're so pleased you enjoy using our ferries. We hope you travel with us for many more years to come!

Posted 5 years ago

“Helpful, informative, convienent”

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Posted 5 years ago

Thank you! Thanks for sailing with us and for sharing your review.

Posted 5 years ago

“Great service, was early for my journey and they managed to get me on the earlier ferry, brilliant and friendly staff, will definitely be using the service again.”

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Posted 5 years ago

Hi Graham. Thanks for sharing your experiences of travelling with us. Our teams will always do their best to help get early arriving customers on their way if there's space available. Can't wait to welcome you back on board!

Posted 5 years ago

“Very pleasant trip. Left on time both outbound and inbound. Would recommend. Regards T Wilson”

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Posted 5 years ago

Many thanks from the team at Wightlink! :)

Posted 5 years ago

Wightlink LTD is rated 4.7 based on 4,029 reviews