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Wightlink LTD Reviews

4.7 Rating 4,025 Reviews
94 %
of reviewers recommend Wightlink LTD
Company Reviews Questions Metrics
4.7
Based on 4,025 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Wightlink LTD Reviews
Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anthony Muscat
Verified Buyer
“A little pricey considering the duration of the trip, but I have no complaints about the service.”
Helpful Report
Posted 7 months ago
IAN RALPH
Verified Buyer
“Saturday 9th September was a nightmare for my outbound journey from Portsmouth to Fishbourne, ferry was booked for 13.20 but due to unforseen circumstances I arrived 30 minutes late.After finally arriving at the check in and asked what time my ferry was for I replied 13.20 at that point I was given a slip of paper with wightlink phone number on it ,I was told that I had to give them a ring to rebook ferry for another time,I tried ringing several times but couldn't get through. I was looking at my app on the phone the status had changed from not booked in too that of booked in went to see chap at another check in ,showing the app and he told me to go up the ramp and was allowed onto the 2pm ferry with more space available.”
Helpful Report
Posted 7 months ago
IAN RALPH
Verified Buyer
“Saturday 9th September was a nightmare for my outbound journey from Portsmouth to Fishbourne, ferry was booked for 13.20 but due to unforseen circumstances I arrived 30 minutes late.After finally arriving at the check in and asked what time my ferry was for I replied 13.20 at that point I was given a slip of paper with wightlink phone number on it ,I was told that I had to give them a ring to rebook ferry for another time,I tried ringing several times but couldn't get through. I was looking at my app on the phone the status had changed from not booked in too that of booked in went to see chap at another check in ,showing the app and he told me to go up the ramp and was allowed onto the 2pm ferry with more space available.”
Helpful Report
Posted 7 months ago
Sandra Wallace
Verified Buyer
“Very good service.”
Wightlink LTD 5 star review on 26th September 2023
Helpful Report
Posted 7 months ago
Barrie Burgess
Verified Buyer
“Great service and help with wheelchair access All sailings on time”
Helpful Report
Posted 7 months ago
Sharon Payne
Verified Buyer
“Smooth passage to and from the island crew were lovely would recommend”
Wightlink LTD 5 star review on 26th September 2023
Helpful Report
Posted 7 months ago
Andrew Wood
Verified Buyer
“Well organised and on time both ways”
Helpful Report
Posted 7 months ago
Keith Burton
Verified Buyer
“Very good service.”
Helpful Report
Posted 7 months ago
Wayne Johnson
Verified Buyer
“We had great service to and from the Isle of Wight, I would 100% use Wightlink again”
Wightlink LTD 5 star review on 26th September 2023
Helpful Report
Posted 7 months ago
Ann Hunt
Verified Buyer
“We thoroughly enjoyed travelling with Wightlink. Very slick loading/unloading St Clair was clean, staff very friendly, food adequate a coffee very good. Our holiday started when we boarded”
Helpful Report
Posted 7 months ago
Alan Reid
Verified Buyer
“Great service and excellent communication”
Helpful Report
Posted 7 months ago
Rosie
Verified Buyer
“Easy to book, easy to board and depart, no hassle :)”
Helpful Report
Posted 7 months ago
ALAN Smith
Verified Buyer
“Fantastic service. Staff are 💯% will use again”
Helpful Report
Posted 7 months ago
Colin Chapman
Verified Buyer
“Everything was 1st class from the moment we arrived at Portsmouth to our departure from Fishbourne. Our registration was recognised and I was greeted by name, we arrived early thinking we could use the on shore facilities both ways and we're put onto an earlier sailing. The ferries were clean and tidy, with a wide range of food and drinks. I will be using Wightlink again and would definitely recommend it to friends”
Helpful Report
Posted 7 months ago
Brian Hardy
Verified Buyer
“Efficient, spotlessly clean, on time and good value for money”
Helpful Report
Posted 7 months ago
Anonymous
Verified Buyer
“Excellent and well organised service. Ferry very clean and comfortable. Would definitely recommend .”
Helpful Report
Posted 7 months ago
Peter Humphrey
Verified Buyer
“Good on time .”
Helpful Report
Posted 7 months ago
Susan Higginson
Verified Buyer
“We missed our Ferry time 12.00 due to an hour long stationary wait on the M 3. The staff were very understanding and managed to squeeze us on the 1.00 Ferry”
Helpful Report
Posted 7 months ago
Christine ( Chrissy) Richardson
Verified Buyer
“Amazing well organised and efficient service. Staff very friendly and helpful. A safe way to cross The Solent.”
Helpful Report
Posted 7 months ago
Liza Hall
Verified Buyer
“Excellent service! From booking, loading, crossing, cleanliness of ferry, amending booking - faultless!”
Wightlink LTD 5 star review on 25th September 2023
Helpful Report
Posted 7 months ago
Wightlink LTD is rated 4.7 based on 4,025 reviews
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