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Wightlink LTD Reviews

4.7 Rating 4,029 Reviews
94 %
of reviewers recommend Wightlink LTD
Company Reviews Questions Metrics
4.7
Based on 4,029 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Wightlink LTD Reviews
Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

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E B
Verified Buyer
“Excellent throughout from booking to sailing.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Good service.”
Helpful Report
Posted 6 years ago
Kieron
Verified Buyer
“Efficient and good value for money”
Helpful Report
Posted 6 years ago
Charles
Verified Buyer
“gets better each time we use it”
Helpful Report
Posted 6 years ago
Brian Humphreys
Verified Buyer
“Whitelink run a pleasant and efficient service to the Isle of Wight, I have always considered the journey across the Solent to be the actual start of the holiday.”
Helpful Report
Posted 6 years ago
David Cupit
Verified Buyer
“A very good vfm service. Every time we use it it has always run to time and they are flexible and allow ferry transfers if there is available space.”
Helpful Report
Posted 6 years ago
Shiona
Verified Buyer
“Very efficient and staff always helpful and friendly.”
Helpful Report
Posted 6 years ago
Laura
Verified Buyer
“Fast and efficient direction at port, great friendly staff and a pleasant trip. Just wish it was less expensive so we could go more!”
Helpful Report
Posted 6 years ago
J Lamelas
Verified Buyer
“Good service. Only complaint being cramped parking on deck. Difficult to get in and out of car.”
Helpful Report
Posted 6 years ago
Stephen Dolby
Verified Buyer
“Very good service”
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Posted 6 years ago
Claire Smith
Verified Buyer
“excellent.”
Helpful Report
Posted 6 years ago
David Miller
Verified Buyer
“We travel to the Isle of Wight a few times a year, always using the Wightlink car ferry. We find the service is well run and efficient. We also appreciate that, as we travel 2 hours to reach the port, if we arrive early and it is possible, we'll be put on an earlier service. David from Kent”
Helpful Report
Posted 6 years ago
Diana Dibsdale
Verified Buyer
“Service brilliant and great customer service for our disabled passenger”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Poor because the 0800 Portsmouth - Fishbourne Ferry Sunday 30 September was delayed, despite the signage saying 'Running on Time' - no communication from any Wightlink staff at all. We were heading for a christening and arrival was therefore delayed and we were anxious as we did not know when we would sail. The signage even changed to 'next sailing 0900' before we even saw the 0800 ferry! The ferry did arrive about 0825 (with consequential late departure) but lack of communication is a regular occurrence. Even on the website the latest service update was 1757 (or so) the previous day - no use at all!”
Helpful Report
Posted 6 years ago
Cheryl Crooks
Verified Buyer
“Well run service, clear instructions, pleasant staff, easy booking on line overall excellent”
Helpful Report
Posted 6 years ago
Nicholas Hoad
Verified Buyer
“Much improved since new terminal and new ferries introduced.”
Helpful Report
Posted 6 years ago
Wendy Archer-Matthews
Verified Buyer
“Would give the ferry service a 5 star if it wasn’t so expensive.”
Helpful Report
Posted 6 years ago
Madeline Goodall
Verified Buyer
“Easy to book. Easy to board. A great trip!”
Helpful Report
Posted 6 years ago
Sally Daniels
Verified Buyer
“Brilliant as always. Just wish it wasn’t so expensive.”
Helpful Report
Posted 6 years ago
Gerard Gaffey
Verified Buyer
“First class service”
Helpful Report
Posted 6 years ago
Wightlink LTD is rated 4.7 based on 4,029 reviews
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