“I have to say the customer service is very good I was able to order my clothes over the phone I got a credit card I got free shipping and I got discounts when I received the clothes the quality was very good the color was beautiful and it was just my kind of material it fit perfect when I washed them it gives you instructions and I just hung them up on the line you know and after I was done it still hold its shape the tank tops the t-shirts and my shorts my mom 83 got her shorts she looked really good in them and her shirts so I have to say I was impressed my mom was impressed I know the extra large for like small and all that but it might be a little bit big but hey at least I can move in them my skin don't itch it's not stiff it's comfortable I am 65 and it's really hard to find clothes for my age and for my mom's age cuz everything's based on the younger to mid-generation I'm looking forward to shopping for my winter and fall clothes and I was able to go paperless if you get their credit card so you don't get charged 299 a month and I couldn't get into the system and I was able to get in cuz I said I don't want to spend $2.99 a month to have a credit card so I was able to go paperless and they walked me through everything and I was impressed and they were very patient and I want to say thank you woman within and they're catalogs they sent me catalogs and I'll tell you the clothes in there are way cheaper than the stores sometimes comparable and they're always having 50% off sales 40% off sales and I can say pretty much their clothes are true to size I was impressed and I definitely from here on end will shop with them again”
“The bras I ordered are way overpriced, the material is cheap and uncomfortable. I used to order from woman within without any problems a few years ago. the order took weeks to be delivered, the sizing was off, the website was difficult, they charged for shipping when I was given the impression it was free. I have to pay for return shipping myself and we'll see how long it takes to get my $$ back. I won't order from them again.”
“I have been able to find items from this company I have not seen for decades. Clothing is very conservative and modest and old fashioned. My mom used to sew all the time and this company reminds me of that. Nostalgia I guess 🤷quality is good, if you call customer service you get an actual person, not a bot so I appreciate that too❤️”
“I order a lot from woman within but have learned to just throw their coupons in the trash. If you order you need To be prepared to Pay a hefty price. Their coupons never work, their free shipping never works. I can get a free shipping or 50% off coupon in the mail and try to use it the same day and it says the numbers are expired or enter a valid number. I don't order much any more because of that. Their clothes are not worth the high price you end up paying.”
“Unethical Business Practices and Terrible Customer Service
I ordered a dress from Woman Within for my daughter’s 20th wedding vow renewal. Not only did the company fail to deliver on time, but they also pushed the delivery date a month past the event. When I contacted customer service, I was met with vague, unhelpful answers.
To make matters worse, the order remains in a “pending” status that prevents me from canceling or stopping payment through my bank. I was told I won’t be eligible for a refund until I receive the item and return it — even though it arrives far too late.
This is unacceptable. It reflects unethical practices that leave customers powerless. I will never do business with Woman Within again, and I advise others to approach this company with extreme caution.”
“I use to order from Woman Within quite often. Loved the look and fit of the items I received. It had been a long time since I had ordered from them. It seems that a lot has changed, unbeknownst to me.
It took over 3 weeks to get my order complete. One item had been put on "backorder". An email was evidently sent. I did not see it. I was getting sales ads every day. They sent an email that said my order was on backorder. The next day, there was an email that said my item was now available and would be sent. I checked my order status under my account and IT showed it had been canceled. I called and they had canceled my order because I paid with PayPal. I had to reorder my item, which was NOW back in stock and pay with a different method. I had to "fight" to get the same deal I had the first time with free shipping and sale price, even though they had canceled my order, not me. I had also received a "Thank you for your order" catalog which showed the same sale price AND free shipping.
I did finally get my order complete for the price I expected. I will never order from WW again. I was pretty disappointed in the whole experience.”
“I do like the shorts I received, however one pair was on backorder for over 80 days. Customer service is difficult to work with. The membership fee (which I did not request was $ 14.95 per month and non- refundable . Will never order from this company again.”
“I've had trouble in the past with slow order fulfillment and not being able to find what I wanted, but this time I was happy with my order. It came quickly, six days from the time I ordered.”
“Out of date styles, sizing off, and the biggest issue is they charge ridiculous shipping prices and God forbid you have to return something. I had their credit card and cancelled it. Save your money girls,”
“Evil company. Refuses returns if more than 60 days, even though I had to wait 90 days to get an item that was "on back order". See they make you wait 90 days to get your item from them, but if I'm out of the country on business and it's 61 days since my items were delivered, I'm stuck with them all.”
“My mother was charged $2.99 extra by Woman Within just to send her a bill in the mail. Most ridiculous thing I’ve ever heard of. I’ve never been charged extra to send me a bill by a company I ordered from. She cancelled her card. I know $2.99 isn’t a lot but it’s the principle of it”
“This company is a "bait and switch" store. The prices in their catalog are not the same as those "online" which are more expensive. Also, the catalog shows more colors/prints than when you go to order out of the catalog using their online ordering the variety is limited. I have ordered in the past got the wrong item, returned it never got what I ordered. Once ordered an item their site said it hadn't been shipped after several month contacted them by phone was told I received it but it still showed not shipped. Finally had to contact the bank handling their credit card to get the charge off my account. Just not a transparent business, deceptive with pricing, etc. Not worth the trouble.”
“DECEPTIVE exchange policy!! Exchanging through thevpostal mail is NOT FREE as is printed on the return/exchange label & has no address to mail it to! So I called & was told I must pay $10.99 to exchange it anyway because "that's our policy." $10.99 ISNT FREE & customers shouldn't have to pay TWICE for processing/shipping! DECEPTIVE! They bombard you with emails & postal mail too! Woman Within just lost another customer!”
“My wife ordered 1 shirt and pants. She was offered a free cooler bag with a purchase of $50 or more. Surprise surprise. When she placed the order... the shirt was out of stock even though when she purchased it, it showed IN stock. Needless to say. The cooler bag got canceled because of the backordered shirt. I think they call that bait & Switch.! Offer something that can't be given!!! Really bad customer service!!!”
“I will NEVER order from this place again. 1st of all I did NOT get what I ordered, they sent the correct picture of my order, but sent a totally different colored shirt, her excuse was to disregard the picture because it is a "cover" pic. What the heck does that mean!!!!! I wanted the blue shirt, it showed the blue shirt on the email they sent me, but it is a pink shirt!!! And to get codes to return, I have to go into a ups place so they print my labels. I don't have a ups ANYWHERE NEAR ME She wouldn't even offer sending the correct one, then have me return, she told me she would have to charge me AGAIN. I told her forget it. This is a place I will never come back to.”
“Uncompassionate Return Policy and Poor Customer Support
My family had a heartbreaking experience with this company that I feel others should be aware of. A close relative of mine ordered over $500 worth of products in hopes of using them for water-based physical therapy. Sadly, she became ill shortly after ordering and passed away before she was even able to open the boxes.
When we finally had time to sort through her affairs and contact the company, we were told we had missed their 60-day return window — and that nothing could be done. I explained the situation and asked to speak with a supervisor. I left my number and waited two weeks for a call back. When I was finally contacted, the supervisor simply gave me another number to call, which led to more runaround. I was connected with a sales representative instead of someone who could actually help, and once again told that no one would authorize a return or refund.
Even after explaining the exceptional and devastating circumstances, we received no empathy, no flexibility, and no resolution. This is a large company, and nearly every call seems to be routed overseas, where representatives read from scripts and are unable to make real decisions or escalate issues meaningfully.
It’s deeply disappointing that such a large and well-resourced company cannot show basic compassion. I’m sharing our story to warn others: this company sticks rigidly to its policies, no matter the situation, and its customer service is slow, unresponsive, and ultimately unhelpful.”
