“Terrible customer service. I have been ordering from WW for some time with no issues, but in March, I placed and order but didn't receive it. As instructed, I filled out one of their refund affadavit forms saying I didn't receive it, but it was denied because they said there was an address discrepancy. What? So after speaking to yet another CS rep, I sent another affadavit. Today I got a message that it also was rejected because the shipper said they delivered my order to me. That's the whole purpose of the affadavit, to make a claim for items not received. When things work, they work, but buckle up if something ever goes wrong.”
“Bad customer services I called to ask why they charged my card. I got transferred 7 times & I asked to speak to the manager, they put me on hold for a while & hung up on me. I called back no one answered. I will not order from them & will not recommend them to anyone. BAD SERVICE!!! This company do not deserve a star if this is how they treat their customers. They need to go back to school to educate how to serve customers to bring business. Shame on them.”
“FALSE ADVERTISING ON A SALE!!
they didn't even try to make it right or give me a discount when I said your ad is very confusing. It won't discount online and after 3 times then talking to a manager they didn't want to make it right. Surely thinking g of closing my woman within account. I'm sick of there crap”
“Have been a customer for years and they are predatory in their pricing, don’t acknowledge discount codes at check out, make the most popular fabrics high priced and the uglies cheapest in the same garment. Rewards are impossible to redeem. They jack up their prices and shipping fees. Nonexistent customer service.”
“The worst! The pictures and prices seem good for everyday outfits, but that's where it ends ! Look, but don't buy. I'm not even going into details because I'll just get frustrated all over again ! Take the word of an easy going, good humored, patient preschool teacher, and put that catalog in recycling. Please! Nancy”
“Return policy sucks. Be sure to read and understand it before buying anything. I wish I would have.
Will never purchase anything again.
Most reviews here are bad. But elsewhere.”
“I received a catalog in the mail and ordered a pair of pants. Long story short they do not show me placing my order and have charged me for it. They say my funds will be back into my account within 5 to 7 days. All i got was no system is perfect. Sorry! Customer service is a nightmare. I should have read the reviews before trying to order.”
“I REALLY wish I would have read reviews before I ordered from this company. First of all, the reason I ordered was because I got $20 off order for applying for credit card, so I purchased a posture bra and ordered the same size I always wear but when I got it was WAY too big. I called to set up return and they only refunded me for the price of bra (not taxes or shipping I paid) and it was a gift card to them!!! Return policy states "full refund" and "no return shipping costs"....LIES!!! I spent over $8 to open a package....REALLY!!! Their response to peoples reviews are pretty much...sorry we'll try to do better....what a joke. I cancelled the credit card because they will never see another penny from me. Do not waste your hard working money with this company!!!”
“This company is geared towards plus size women, yet they can't sell shirts that are longer then 30 inches. Why, plus size women do not want their belly hanging out or their butt. Make the shirts longer than 30 inches.”
“Company allows return up to 60 days. But, they require that they receive the item by day 60 (not that customer initiate return by day 60). Their return agent takes so long to deliver item to them that return item doesn't get to them by day 60. Then, they keep your money and your merchandise. Avoid this scam company.”
“The order was lost. They refunded my account then charged it again over a month latter. Package finally showed up. Was not allowed to return them because it was after 70 days of the original order date. Yet it was with in two weeks after they charged my card again and less than 60 days when received! Terrible CS!”
“Ordered cloths for my sister, unfortunately she passed and was told by customer service I could return items for credit not refund. I figured I would order stuff for myself, called a few weeks later and they said they don't give credit or refunds on items over 60 days! That is NOT what they told me on the phone when I returned the items, they are now claiming that they would have returned the items. Now I'm out over a $150 of cloths because I never got them back. And and they said was sorry!!! Going to the better business bureau..and telling EVERYONE NEVER BUY FROM ANY OF THESE COMPANIES...”
“Tried to cancel order placed in error the previous day. They said it was already processed and told me to refuse delivery when it comes. Then they backordered the item until June 2022. It is a WINTER JACKET!”
“I ordered a coat and it was to big so I sent it back . I did the same with a second coat that was to big. They gave me a partial refund for one coat and nothing for the second, now they sent me a bill for two coats I don’t even have because I sent them both back. I filed a claim against them with the BBB and Comminity Bank.”
“Ordered a full bathing suit instead of just the top by mistake. The restocking fee and postage to return the item costs more than the item itself. Do not order on-line from this company unless you are positive the item is right for you.”
“After waiting 5 months, I finally got the shirt I ordered, I did order a size up to fit the arm length. I, then, ordered another shirt to take advantage of the "40%off" special they gave me for the long wait. They sent me my bag with my address label on it. Only the WRONG order was in there. Nothing was mine. It was for Las Vegas, Nevada, not Ohio (my state)...The invoice had the person's personal info. I spent an hour ONline chat with customer service. The kid or robot posted "Alrighty then" ( not cool) I never got that last shirt -even after I returned the wrong items.... They wanted me to re-order the shirt that went missing. No way --- now, they keep sending me emails, saying I "left something in my bag" and to "take advantage of another 40% off" what I left in my cart scam..... There's nothing in my cart/bag. Yeah, can you say POOR BUSINESS PRACTICES... Very thankful I never got their company credit card.. I got my refund back through paypal. They need to have a class action suit on them or an investigation.”
“My husband bought several T shirts for Christmas. After Christmas I try them on their way too big for the size they claim they are. We we return them and got .90 cents credit For over a $100 worth of clothing. The return policy is horrible we've never seen a return policy so poor. It appears they don't care about their customers Or a product quality at all. Buyer beware!”
“Ordered the medium size thermal "sweatshirt ". The material was thermal but no way near a sweatshirt. Pleased with the fitting for myself because I have small wrist but may not fit if someone's were bigger.”
“I ordered a very large order, over $300. As I submitted the I order an email came up for free shipping. I immediately emailed them and received no response. I called when I got home and I was told by 3 people that the I ordered was being processed and they cannot do anything. Ok...I have been a customer for 40 years, this will be my FINAL ORDER and I WILL BE SENDING THE ENTIRE ORDER BACK. So this company is willing to lose a loyal customer over the cost of shipping. VERY POOR CUSTOMER SERVICE!!!!”
“Woman Within has run charges through my account on several occasions that upon calling them, they could not explain what the charges were for.
I also ordered a pair of leggings that were $37. 00, and upon checking my order history, the charge was over $60.00. I called immediately, and waited forever to speak to a rep, and he fixed the charge.
I recently saw a charge of $17.08 in my account from Woman Within that they couldn't explain. The rep and I went through every order in my history, and there wasn't an item for that amount. I had to file a dispute with my bank, because the rep couldn't or wouldn't refund the fictitious charge.
If you order from Woman Within, be vigilant about matching your order history to what they actually charge you.”
