Total Hearth Reviews

Name: Total Hearth
Address: 631 Vermont St, Quincy, Illinois
Rating: 4.83

4.8 Rating 1,811 Reviews

96 %

of reviewers recommend Total Hearth

4.8

Based on 1,811 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total Hearth:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total Hearth 5 star review on 13th March 2025

218

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you~”

Helpful Report

Posted 2 years ago

“Customer service is excellent they helped me pick out the right size glass for my wood stove even though the tag was faded and I didn’t know the model number. Ordering was fast and easy and it shipped really fast!”

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Posted 2 years ago

“I finally installed the window into our Hearthstone wood stove. Fit perfectly. Easy install. Looks great. Thanks.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“This site was awesomerest!”

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Posted 3 years ago

“Haven't installed it yet. It appears to be a superior product.”

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Posted 3 years ago

“Just great shipping to price this is the place to go”

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Posted 3 years ago

“I am a full time chimney sweep . The staff was helpful , the product was perfect . I am delighted to use WoodstoveFireplaceGlass.com as my source for replacement glass Sweeps Luck! Ian Conway The Chimney Doctor”

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Posted 3 years ago

“Great service & friendly phone staff. Shipped from Indiana the same day as ordered & arrived in Maine 4 days later. Not bad in these days of supply chain & shipping delays!”

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Posted 3 years ago

“My glass cracked on my wood stove. The place that I bought the stove from wanted nothing to do with it but you guys stepped up. I gave the measurements and I had the glass in 3 days. Awesome!”

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Posted 3 years ago

“It's hard to find replacement glass for fireplace doors at an affordable price. Woodstove shipped the tempered glass that I needed with the correct dimensions in a reasonable time.”

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Posted 3 years ago

“Received and worked as specified. I would buy from them again.”

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Posted 3 years ago

“Easy to install and works well.”

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Posted 3 years ago

“I figured I'd get ready early for next fall's expected tragically high heating costs and do some well-needed repairs on my woodstove so I ordered early figuring it would be here by fall. The replacement fireplace glass arrived a few days later and fits perfectly. Good website, fair prices, and I'm very happy.”

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Posted 3 years ago

“I inadvertently broke the original stove glass while cleaning the unit. Purchasing glass from the manufacturer was a wait of up to a year! Fireplace glass was able to get me an exact replacement that included a new gasket for much cheaper than I was quoted by the stove dealer for OEM glass. The replacement came very quickly, within a week! The edges were clean and not razor sharp. The corners were rounded and the glass was clean as well. Fit was perfect! The website had a video on how to replace the glass including tips to prevent breakage. Excellent communication from Fireplaceglass as well. I highly recommend this company for there fast service and attention to my purchase.”

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Posted 3 years ago

“Knowledgeable, fast.”

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Posted 3 years ago

“Great product, fast shipping!”

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Posted 3 years ago

“My Pacific Energy Alderlea T5 insert stove glass cracked from one of the lower clips to the top. Upon removing the glass I determined corrosion/rust in the area had prevented the cast iron of the stove from moving independently from the glass resulting in the break. I researched the glass replacement process and fortunately found the "Woodstove-Fireplaceglass" site. The site is extremely informative, which increased my confidence in obtaining the best products for my stove. I placed my order with a very pleasant and knowledgeable employee, receiving my glass and gaskets quicker than expected. When I ruined my door gasket, Kat quickly sent me a replacement at no cost! I was able to repair my stove at half the dealer cost with an equal to or better product. I make every effort to buy from American owned and based businesses, you won't go wrong with this local shop from western Illinois.”

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Posted 3 years ago

“The site was easy to navigate, and the glass is of excellent quality. By far the easiest installation of anything I have ever done! Really glad I had read what product to purchase with the glass, that really saved the most time.”

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Posted 3 years ago

“Replacement Fit perfectly in my oven! Fast turn around. Very satisfied!”

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Posted 3 years ago

Total Hearth is rated 4.8 based on 1,811 reviews