The Wool Room Reviews

4.7 Rating 386 Reviews
92 %
of reviewers recommend The Wool Room
4.7
Based on 386 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
99%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat
Read The Wool Room Reviews
Visit Website

Phone:

01780 461 217

Email:

info@thewoolroom.com

Location:

Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland
Leicester
LE15 8QD

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Anonymous
Anonymous  // 01/01/2019
I ordered two wool pillows. The arrived so much earlier than expected. I just love them. They are super comfortable, and I love that I am sleeping on an organic natural product.
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Posted 4 years ago
Their service is prompt and courteous, and their products are great. So glad I found WoolRoom!
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Posted 4 years ago
Everything the description said and better! Great price and exceptional quality.
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Posted 4 years ago
Products are absolutely sumptious in real life. My new wool filled pillows are out of this world! LOVE them. Super fast shipping to Canada. My organic cotton sheets washed up beautifully and I just placed a second order, for a wool topper.
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Posted 4 years ago
I ordered a pillow after years of struggling to find a good one. Not sure this is the one. It's very firm despite the fluffing. I've removed quite a bit and even mixed with some shredded foam, but it still feels too firm for me. I did however really like the way it breathed.
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Posted 4 years ago
The comforter came quickly, and is absolutely lovely. Surprisingly nice. The weight is great, and I find that I don't wake up sweaty, as I did with down. Not sure if wool breathes differently, but it's been a pleasure.
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Posted 4 years ago
great service fast delivery
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Posted 4 years ago
Our wool comforter arrived very quickly. It was beautifully packaged. The comforter is very well made and we are looking forward to using it for years to come.
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Posted 4 years ago
Easy to order. Came quickly and was able to track and control my delivery and that of a gift I had sent.
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Posted 4 years ago
I look forward to receiving our new pillows ordered. We have had another brand of wool pillow and thought that after reading the information we would give this brand a try. Although disappointed that the delivery is delayed we totally understand and appreciate the fact that you give your employees time off during the holidays. I would like to recommend a kind piece of advice. Many people shopping this time of year are doing so for Christmas presents and next year you might highlight that due to demand and the time of year delivery may actually take place in January. This does not apply to us, but thought I should suggest this, as I know how disappointed people can get for the holidays if presents are not received. If I was in your Marketing staff I would recommend a very creative piece to be sent out to customers upon request that could be placed in cards presented to their loved ones, which announce that a very special present was soon on it's way.
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Posted 4 years ago
Amazing customer service and I love my wool from Woolroom. I will be a repeat customer!
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Posted 4 years ago
Excellent product!! I generally sleep hot which constantly wakes me up to find a cool part or the bed. My new wool mattress cover dissipates the heat naturally. I stay warm but not hot, and no sweating. Simply an amazing difference in sleep. Great value, perfect fit, fast delivery, exactly as advertised. Highly recommend.
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Posted 4 years ago
Love our new comforter! My husband is a hot sleeper and I am a cold sleeper- the comforter is perfect for both of us, since it arrived we have been sleeping quite comfortably! The woolroom customer service was also very helpful and able to guide us to the right warmth level. I will purchase from them again in the future!
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Posted 4 years ago
My woolroom products have exceeded my expectations! As a hot sleeper, I ordered the light weight duvet and the queen sized deluxe pillow. I love them both, but I am especially pleased with my pillow. Having slept under wool blankets, I expected to be happy about the comforter (and I am!), but I need a floppy adjustable pillow that I can pummel into different shapes during the night, and I was worried the wool wouldn’t shape as well as down. Thanks to being able to adjust the amount of wool inside the pillow, it molds perfectly and for the first time in my life my head is not hot at night. Nirvana! Thank you, woolroom people. ♥️‼️
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Posted 4 years ago
I am happy with the service and the products. Deluxe wool medium duvet is amazing, I can sleep comfy in 60F now! :D
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Posted 4 years ago
Its been a week since I ordered and have not received a shipping notice, but am being asked to rate their service. Things seem in the wrong order. Hoping my items ship soon.
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Posted 4 years ago
Appreciated the detailed explanation regarding the processes involved in making the washable wool comforters. That's what sold the product to me.
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Posted 4 years ago
They never completed my return and never got back to me on my second attempt to get it fixed.
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Posted 4 years ago
I had a great experience with Woolroom! I really appreciate that they are an honest company with ethically sourced products. I found the site to be user-friendly and easy to navigate. I loved all the information provided about the products and I was also very happy to find that I qualified for free shipping in the US.
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Posted 4 years ago
Online ordering was easy. Still waiting on the pillow. Due to come this week.
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Posted 4 years ago
The Wool Room is rated 4.7 based on 386 reviews