The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,165 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,165 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“Natural products at their very best. Superb!”

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Posted 6 years ago

“Bought the classic wool pillow in the sale by mistake, should have ordered the deluxe washable wool pillow as I have these already, but it seems to be fine, it’s just that I won’t be able to wash it. This is just like the other products I have purchased from The Wool Room, top class. I would just like to add that when delivered the packaging was damaged and the delivery man took a photo of the split, but as the pillow was packed in a calico(?) zipped bag, the pillow was undamaged.”

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Posted 6 years ago

“Excellent service. Even when the wrong order was delivered Woolroom sorted it out straight away. Great Courier very helpful”

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Posted 6 years ago

“Was easy to order”

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Posted 6 years ago

“Love my duvet. Comfortable. I bought a second one for the caravan. Service outstanding”

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Posted 6 years ago

“Products great ,customer service could be improved”

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Posted 6 years ago

“I bought two items from this company. A wool cot liner and wool blanket. They are perfect for the A/W months. My baby’s room is constantly hit by the weather making the only wall to place a cot freezing. I can honestly say they have both worked a treat. Happy mummy.”

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Posted 6 years ago

“My order wa processed a sent out to me vet quickly. Very good service”

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Posted 6 years ago

“The duvet and mattress protector arrived very quickly and well packaged in cotton cover bags in a cardboard box - no plastic. I will never go back to synthetic duvets again. My quality of sleep is much improved since sleeping under the deluxe wool duvet. I used to wake too hot in the middle of the night. Now I sleep uninterrupted till dawn. The only gripe I have is that my dog now refuses to go to his bed!”

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Posted 6 years ago

“Am loving my new duvet (classic medium) and pillow (classic) so warm and comfortable to sleep under. And a lovely firm to do business with, thank you woolroom.”

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Posted 6 years ago

“I bought a wool duvet, its beautiful and feels much nicer than a feather one. It had a discount and was money very well spent.”

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Posted 6 years ago

“A little concerned the box showed up damaged. Might need to use a heavier grade corrugated box for international shipping. The merino wool throws are in great condition and absolutely gorgeous. Great quality. Very pleased.”

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Posted 6 years ago

“I ordered a double duvet which arrived quickly. I wouldn't hesitate to order again, I'm very happy with their service.”

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Posted 6 years ago

“I received my lovely bag of wool, very pleased with the service and the product.”

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Posted 6 years ago

“I just love my new classic wool duvet: light, warm, doesn't make you sweat. Great buy, already recommended to a friend!”

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Posted 6 years ago

“We ordered a double Duvet when we should have ordered a king size yet when returned it we were told the duvet and the bag was covered in hair and the return was not accepted and we wuold have to pay for it. when we then recieved it back there was 3 small hairs on the bag about 2 cm long. not exactly covered in hair. clearly a con to get us to pay for it. dont buy from these cowboys.”

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Posted 6 years ago

“Lovely wool filled mattress protector. I may even get a proper next as this one really made the bed feel so much comfier and cosier. Definitely getting a better nights sleep so far so good!”

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Posted 6 years ago

“Not just simply the highest integrity & quality of everything Woolroom offer, but also the best & highest integrity of customer service ! Thank you Woolroom!”

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Posted 6 years ago

“Good brand ❤️”

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Posted 6 years ago

“Good smooth service and high quality products. Love my quilt and mattress topper.”

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Posted 6 years ago

The Wool Room is rated 4.8 based on 5,165 reviews