The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“I telephoned last Wednesday 17th and could not get passed Rosie your receptionist I spoke to her on 3 occasions that day and was told everyone else was to busy to talk to me although I had a complaint. I bought a luxury king size medium and had used it sun , mon and tues night and had wakened up each night cold not what I expected. Rosie’s advice was use a blanket on top also it does not work properly in Scotland to cold. On your returns form it has 1/12 reasons and number 2 is too cold and that is what is wrong with mine. I am really unhappy as being a pensioner I wanted something very cosy and had my 74th birthday and bought the duvet with my present money. Please can someone reply to me. Thank you. Joan lindsay”

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Posted 7 years ago

“Buying from The Woolroom was very straightforward - great communication and the product arrived in a couple of days”

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Posted 7 years ago

“Lovely products delivered fast - excellent!”

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Posted 7 years ago

“I couldn't be much satisfied. Recommended to all my friends.”

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Posted 7 years ago

“I was very happy to find a company supplying British wool products and pleased they had wool filled cushion pads. The pads are very full and I may need to remove some filling, no problem. My only slight concern is the 'lumpy' feel of the wool filling as I was expecting a softer overall feeling, as though it had been teased or fluffed up more. However I will try the pads when I've made the covers for them. Very quick delivery which was good.”

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Posted 7 years ago

“Very helpful friendly responses to my enquiries (both by email and phone), very prompt delivery with very reasonable shipping costs (to Australia)”

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Posted 7 years ago

“Excellent customer service, replied to my questions via email and phone very quickly and clearly, fast and efficient delivery. The products are exactly as described on the website, comfortable, easy to look after. I strongly recommend this company and their products.”

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Posted 7 years ago

“Speedy delivery and beautifully packaged. But really didn’t need the fancy bags and labels to impress. Prefer to do without and save the planet etc. More than happy to recommend to friends - excellent quality at a decent price. Many thanks”

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Posted 7 years ago

“Woolroom provided a great product that actually does what it says on the box! We have a memory foam mattress and we were finding it uncomfortably hot - our woolroom topper has made all the difference. Of course there is a slight loss of performance from the memory foam but this is made up for with the comfort provided by the topper. 10/10”

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Posted 7 years ago

“I really dithered for ages about purchasing a wool duvet ( I went for the all-season) and pillow protectors as the total cost was expensive but I am so pleased that I went for it - the sale decided me. As a 'woman of a certain age' I have suffered from being too hot then, having thrown the duvet off, too cold at night for months and I can quite honestly say that I've had the best nights sleep since using my new duvet than I've had in ages. It takes a couple of nights to get used to the slightly thinner feel of the duvet but it is so cosy and it feels just right. If you, like me, are undecided I say - Go for it!”

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Posted 7 years ago

“Lovely quality goods delivered very quickly”

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Posted 7 years ago

“Excellent customer service, fast shipment and I love that there was no plastic packaging with my order. Everything came in useful cotton storage bags.”

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Posted 7 years ago

“Excellent service, price and quality”

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Posted 7 years ago

“Light, breathable and comfy. A quality product.”

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Posted 7 years ago

“Snugg as a bug in beteeen a Wool topper and duvet”

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Posted 7 years ago

“Very quick delivery and lots of communication letting us know exactly when product would arrive.”

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Posted 7 years ago

“Very fast delivery and the products look great.”

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Posted 7 years ago

“Very good service and prompt delivery”

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Posted 7 years ago

“They delivered the product as described pretty quickly.”

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Posted 7 years ago

“We have the mattress and full bed set, they do what you say they do, I was suffering from night sweets I don’t anymore thank you”

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Posted 7 years ago

The Wool Room is rated 4.8 based on 5,164 reviews