The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a wool mattress topper. Very happy with our purchase.”

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Posted 8 years ago

“Delivery was made in 4 days, excellent because I ordered it on Christmas Eve. The quilt arrived and when I rolled it out it was very cold, but warmed up nicely spread out. Fills the king size cover beautifully.”

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Posted 8 years ago

“The website was very easy to use and the items I ordered were delivered within 2 days of ordering.”

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Posted 8 years ago

“Ordered a few days before Christmas and was not expecting to receive my duvet until after the festive period however I was offered the following day delivery - very impressed!”

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Posted 8 years ago

“Excellent service with next day delivey using an excellent courier service. I like the way that you respond to all the product reviews, it is very helpful.”

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Posted 8 years ago

“Amazing products my go to store first throws fab bedding excellent wouldn’t buy anything else”

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Posted 8 years ago

“Beautiful wool blanket for my elderly aunt.She loved it.”

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Posted 8 years ago

“The information on the website to help you make up your mind is very good. The ordering process extremely simple and the delvery speedy (even though it was just before Christmas)”

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Posted 8 years ago

“Received beautiful, soft non sweaty mattress protector, feels lovely and we sleep well on it. Have also received two beautiful beige spotty merino wool blankets. They feel a bit coarser than I thought merino wool would, but they will serve their purpose.”

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Posted 8 years ago

“Very helpful staff & quick delivery of lovely warm versatile double duvet.”

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Posted 8 years ago

Thank you for taking the time to leave us this review. We're so glad that you're happy with your purchase. Kind regards Rosie

Posted 8 years ago

“Product 'Mattress Topper' adds that layer of comfort to the new mattress, whilst ensuring the temperature stays ideal. Great product delivery as specified, good job - Woolroom.”

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Posted 8 years ago

Thank you for your review. We are glad to hear that your mattress is feeling more comfortable and you received prompt delivery. Kind regards Ali

Posted 8 years ago

“Arrived really quickly and was packaged nicely.”

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Posted 8 years ago

Thank you for your review. We are glad to hear you have received prompt service. Kind regards Ali

Posted 8 years ago

“The Woolroom staff were very knowledgable and enthusiastic about their products . They offered plenty of advice , and when I finally placed an order , delivery was very quick . We haven't used our new bedding yet , but the quality seems very high .”

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Posted 8 years ago

Thank you for your review. We are glad to hear that you were happy with the customer service you received which enabled you to make a decision to order your bedding. Kind regards Ali

Posted 8 years ago

“rapid delivery, feels really snug”

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Posted 8 years ago

Thank you for the review. We are happy to hear that you received your order promptly and feel snug. Kind regards Ali

Posted 8 years ago

“I'm happy with the choice , I got a medium king size duvet. It's light and warm. I wasn't happy though with the courier service it took more than three days to get my order And in the end they didn't deliver it to the requested address , but to the neighbour saying the house didn't have any lights on they didn't even try to knock at the door.”

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Posted 8 years ago

Thank you for taking time out to write a review. We are sorry to hear that the delivery of your order was not as it should have been. We are glad to hear that you are happy with your duvet. Kind regards Ali

Posted 8 years ago

“Fast delivery, great product. Things got messed up by the courier - but that wasnt the fault of the Woolroom.”

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Posted 8 years ago

Thank you for taking time to write a review. We are sorry to hear that the courier messed up your delivery but glad it was sorted in the end. Kind regards Ali

Posted 8 years ago

“The quality of your products is exceptional. Delivery and use of the online site is good. The products wash well.”

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Posted 8 years ago

Thanks for taking the time to leave us this review, Richard. We're so glad that you're happy with your purchase, and the service you received. Kind regards, Ali

Posted 8 years ago

“Excellent service, so quick! Product also class!”

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Posted 8 years ago

Its great for us to hear that your received excellent service and that you are happy with your product. Kind regards Ali

Posted 8 years ago

“Really helpful, amazing products, would recommend the Wool Room to anyone.”

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Posted 8 years ago

Its great for us to hear that your received helpful service and that you are happy with your product. Kind regards Ali

Posted 8 years ago

“I bought a lovely blanket with ponies on for my Grand daughter's birthday. She opened it today. She loves it. The two boys will open theirs at Christmas. I am so excited. Very pleased with them.”

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Posted 8 years ago

Thanks for leaving us this review. We're thrilled to hear that your grand daughter is happy with her wool blanket.

Posted 8 years ago

The Wool Room is rated 4.8 based on 5,164 reviews