The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was looking for specific comforters and had questions about the products I was considering. I sent an email and received a response within 24 hours. The responses helped me decide what products were best for me.”

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Posted 6 years ago

Thank you for the feedback, we are pleased to hear we could help and you are sleeping well with your new bedding. Woolroom

Posted 6 years ago

“Love, love, love ..”

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Posted 6 years ago

:) Thank you.

Posted 6 years ago

“Mattress topper to protect my new wool mattress. I will only buy wool goods from woolroom as the quality is so good. Always quick delivery with helpful and friendly staff”

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Posted 6 years ago

“Excellent product, excellent service, totally satisfied”

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Posted 6 years ago

Thank you for the great review, we really apprecite it. Woolroom

Posted 6 years ago

“Very satisfied about the whole ordering experience. The pillows arrived in just 3 days to Canada and were both wrapped in a nice cotton bags that you can use for just anything and/or as they recommend to carry your pillow on a sleep over. Can't wait to use our new pillows.”

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Posted 6 years ago

Thank you,we are pleased to hear you are sleeping well. Woolroom

Posted 6 years ago

“I'd been researching into, and looking for, a non-toxic mattress for several months, and was really pleased to find the Woolroom online. I love that the products are natural and non-toxic. The mattress protector is great. I also purchased the Exmoor kingsize mattress, which I find really good and comfortable, but my husband does think it's a bit too soft for him.”

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Posted 6 years ago

“Very happy with entire ordering and shipping process and love the duvet”

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Posted 6 years ago

We are pleased to read you are happy with your new duvet, thank you for the great review. Woolroom

Posted 6 years ago

“My wife and I recently purchased pillows, mattress protector, and mattress topper from The Woolroom after ridding ourselves of an aged tempurpedic mattress and moving on to a Hypnos product. The Woolroom items are top of the line quality products and we are extremely happy with our purchases. We would recommend the Woolroom to anyone seeking quality, comfort, and quick shipping. The rating really should be "Excellent". We don't normally write reviews of products we've purchased, but this warrants the exception.”

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Posted 6 years ago

Thank you, what lovely feedback and we are so pleased you have found a way to sleep well and that the bedding is give you the well needed sleep you need. Best wishes, Woolroom

Posted 6 years ago

“Very fast service. Perfect response to order. Delivery was very fast and as ordered. Perfect!”

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Posted 6 years ago

Hi Dennis, Thank you for choosing Woolroom for you new products. It's great to know, they arrived with you without any issues. We hope you continue to use Woolroom and that your sleep is now perfect. Sally

Posted 6 years ago

“Prompt service, delivery within 2 days. Produce quality is superb.”

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Posted 6 years ago

Thank you, woolroom

Posted 6 years ago

“Easy, experience. Great, simple website with lots of resources to help me decide what product was right for me.”

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Posted 6 years ago

Hi, It's great top hear how easy you thought it was to order. Don't forget our experienced Customer service team are here for any more of the trickier questions. We hope you love you new products and welcome to the flock! Sally

Posted 6 years ago

“Excellent response time. Impressed that even the delivery was "green" - the only item of plastic was that covering the delivery note on the box. Love the thick canvas bag to keep the topper in - although this is so comfy, can't imagine ever taking it off the bed!”

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Posted 6 years ago

Thank you for taking the time to write a review. We are so pleased that you are enjoying your topper! We are always striving to be as environmentally friendly as possible. Karen

Posted 6 years ago

“Loved everything we have bought from the Wool room, our bed is so comfy! We previously had a memory foam mattress we have recently replaced with one from the wool room best nights sleep in years! We also have duvets, mattress topper & pillows all are fantastically comfy”

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Posted 6 years ago

Hi Judith, Thank you for such a brilliant review. We really hope you continue to have a fantastic nights sleep for many years to come. Thanks Sally

Posted 6 years ago

“Very good quality products, and customer service were very helpful when I called with a delivery query.”

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Posted 6 years ago

So glad you enjoyed your experience with woolroom and thank you for writing a review. Karen

Posted 6 years ago

“Easy to order, quick delivery, lovely bed toppers, highly recommend!”

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Posted 6 years ago

Hi Jill, We do pride ourselves on how quickly we can get orders turned around. We hope you continue to love your new topper and get the prefect nights sleep. Sally

Posted 6 years ago

“Great service. Ordered on Wednesday and received it on Friday in Canada, that’s fast! Great packaging as well!”

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Posted 6 years ago

Glad to hear your order arrived promptly and we hope you are now enjoying your new bedding :) Thank you, Woolroom

Posted 6 years ago

“The wool and Alpaca king size duvet is brilliant. Keeps us warm without me over heating. Well worth the money”

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Posted 6 years ago

Hi Louise, We are so please you love your Luxury duvet and that it's working perfectly for you. Long may it continue. Sally

Posted 6 years ago

“The extra wool arrived very quickly in a nice canvas bag, now my pillow is more comfortable than ever.”

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Posted 6 years ago

Great, comfort is key to a great nights sleep! Thanks for taking the time to review the product. Millie

Posted 6 years ago

“Excellent service from ordering to delivery. Fast delivery and nicely packaged. Duvet is lovely!”

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Posted 6 years ago

Hi Jill, We are thrilled that you like your new duvet, and hope that you sleep well! Many thanks for your review. Millie

Posted 6 years ago

“I’m very happy with my purchase so far and with the Woolroom.”

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Posted 6 years ago

Thank you, Woolroom

Posted 6 years ago

The Wool Room is rated 4.8 based on 5,164 reviews