Worktop Express Reviews

Name: Worktop Express
Rating: 2.37

2.4 Rating 156 Reviews

35 %

of reviewers recommend Worktop Express

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Metrics

2.4

Based on 156 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Phone:

0345 22 22 644

Email:

reviews@worktop-express.co.uk

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Worktop Express 1 star review on 19th August 2026

Anonymous

Worktop Express 1 star review on 6th February 2024

Nain

Worktop Express 1 star review on 26th October 2023

Worktop Express 1 star review on 30th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Repeatedly lied to regarding delivery, the contact number you get is unable to resolve issues, they are unable to contact couriers or even their own customer services department directly. I've never been told so many lies so many times by a single company. Forced to chase up enquiries myself as promises to contact me were not met. Wasted 4 days of my time during house renovation. Had to cancel my order and even now I am unable to get simple confirmation of the cancellation as nobody at the company seems to have a clue what is going on. Awful experience and I will *never* deal with them again. Unreliable timewasters.”

Helpful Report

Posted 9 years ago

“Ordered a shelf, delivered promptly but damaged, company replaced promptly, but second shelf also damaged. Returned this one also and asked for refund. Refund did not appear, so asked for one and was told it was processing.but it did not turn up. Asked again and refund was given. Very disappointed with this company”

Helpful Report

Posted 9 years ago

“Avoid! this company is an absolute joke, I would never and never will recommend them to anyone, they should change a name to WORKTOP DISASTERS. Their Customer service (lack of it really) is just shocking and beyond any level....long an awfull experience I had, Staff very rude, don't give a damn about you... failed to deliver 6 times , so dissapointing... long story short: - Order placed - 3 piece worktop cut to size, standard shape; diagram and delivery date confirmed within few days, great...now: - 1rst delivery slot - not shown, called many times finely got a call back and as they said they "can't allocate my order and not sure when it will be delivered (!!!)... no comment..was calling them every day to find out if any update - no reply just customer survey link given... -2nd delivery slot - again didn't urned up... -3rd delivery- turned up incomplete - 1 work top missing and moisture barier, ok happens..but obviously without middle part of worktop I coudn't assembly my kitchen...and this is where all goes down the hill for them. customer service gave no suport no reply no information. their extremely rude attitude was jus shocking...they always say somone will call me back and obviously never did!!! send numerous emails they are not bother just fed you with lies don't want to listen or rectfiy problem they created as failure was on their side. -4th delivery - they delivered...some cut offs only(which btw I didn't even wanted or realised should be delivered) at this point I was very upset and got angry frustrated, rude Customer service made my cry at the en as didn't want to talk at all refused to provide any information, basically almost asking why the hell I am comlaining again, when I called again they were asking - what happened this time...WTF...seriosuly...your constant failure to deliver complete order and rude comments made me cry!!! It was another unpaid day off I had to take due to their failure and also had to pay for carpenter and plumber fees regardles...Customer Service didn't seem to bother, Also when demanded saturday delivery as I can't take any more days off..they refused it despite advertising on their website saturday delivery, even 1 man would do...after so many failures this should be their priority to keep customer happy and solve this issue asap not through out 4 weeks..they don't care at all while delivery boys were shocked that such situation took place and so many times already, they told me even that since this company grown in size they can't cop and have no controll on what it happens; Curomer Srvice stopped answering calls form me so had to hide my no also it was almost impossible to go through them anyway, no reply on emails etc, after some time managed to talk to one lady I demanded this missing worktop to be delivered today even wiht the helicopter! Must have sound really desperate because (suprinsingly) they have send one man - poor David - delivery gentelmen who drove after hours 90miles to me only to: - 5th delivery - to deliver ANOTHER PIECE OF OFFCUT!!!!! It was so ridiculus that I was speachless...just speachless...David called to the owner himselve to again say wrong piece was given, I don't know how many times I repeated that I am missing middle part of the actual worktop and moisture barier not some off cuts! -6th time - they delivered missing part but...I assume was produced aditionally as shade was compleately different dark orange comparing to first two delivered orginally. com;;ained a lot, despite they breah the contarct so many times they offered..£55 refund...for delivery I assumme? Which was a real joke...serioslu no honour at all... so do not recommend them to any one at all.”

Helpful Report

Posted 9 years ago

“I would like to share my "experience" with worktop express. We ordered our worktops with this firm & because the work tops where over 3m long, thought we would pay extra for the 2 men delivery option.so according to their delivery advice, my partner booked the time of work to fit in with this. The delivery time came & went, so by 1730 on the delivery day my partner had to phone up & ask where the delivery was...."oh terribly sorry, but the lorry had broken down" we will be in touch to rearrange a time. Next day after taking additional time of work, 1 man arrived & struggled to get these work tops through our front door. He apologised & said the lorry breaking down was a lie, the original delivery drivers had ran out of time. So to recap, paid an extra £60 for a 2 man delivery & it was a day& a half late. I've been trying with out any luck to receive a repayment on our original costs, have been given the total run around by there customer service staff& been given false promises. It's really a shame because the worktops are perfect, so no reflection on the skills of the factory staff. I really think the customer service is absolutely shocking& don't like being lied to. £60 to some people may not seem like much, but I paid for a service I didn't receive. Be careful if you have any issues with customer service as they just fob you off with lies.”

Helpful Report

Posted 9 years ago

“I have recently purchased worktop accessories and the up-stand from Worktop Express and I've had a very good experience and I am very happy with the products quality as well as the affordable price. I've tried to purchase WTE worktops but due to stock prognosis I've decided to cancel it. There were few bumps on the road to complete the cancellation but we have managed to successfully resolve it in the end, and so I am happy to see that the company values its customers and although they have high quantity of sales and customers, they take care of individual cases and personal circumstances. I'd recommend Worktop Express to anyone that are looking for high quality worktops or wooden products. I'd be certainly buying here again.”

Helpful Report

Posted 10 years ago

“Great website, very straightforward ordering process and bingo, next day delivery. Can't fault it.”

Helpful Report

Posted 11 years ago

“the service and product we received were both of an excellent standard supported by great customer after care.”

Helpful Report

Posted 11 years ago

“Absolutely delighted with my prime oak worktops. Beautiful wood, oiled and finished very well with professionally done pencil top and bottom profile edge. Cannot recommend their fabrication and support enough, very helpful and accommodating off my special requests. Delivered on time, and when requested via their in house delivery team.”

Helpful Report

Posted 11 years ago

“I ordered black oak work tops for my kitchen. I was very impressed with the order process, delivery and the quality of the product. The wood is beautiful and I can't wait to see the finished result. Would highly recommend this company.”

Helpful Report

Posted 11 years ago

“Excellent service and delivery. I ordered over the phone and didn't realise that I could get 10% discount online. They shoul offer the same discount over the phone.”

Helpful Report

Posted 11 years ago

“Fantastic service and beautiful oak worktop so, my only disappointment was on the quality of the oak up stands, one had a split in the middle along the top and another had quite a few 'filled' holes which meant we were limited on what we used where. Overall very good quality and efficient service for an excellent price. Would recommend, and use again”

Helpful Report

Posted 11 years ago

“This is the second time we have used worktop express so that says something. The turnaround from purchase thru fabrication and to delivery is excellent. Have already recommended to friends. Would not hesitate to use again, very helpful staff.”

Helpful Report

Posted 11 years ago

“I am very pleased with work top express. The quality of oak wood is excellent. The delivery came on time. Now oiled looks great. Thank you”

Helpful Report

Posted 11 years ago

“The whole service was excellent , the website and ordering process was so easy and I liked the fact that you could choose the delivery date. The product that I ordered was very good quality and at a great price, Will defiantly use worktop express again and will recommend you to anyone.”

Helpful Report

Posted 11 years ago

“As the owner of a carpentry business the service you give should always be the best you can give the one of many attributes that I strive to provide , I would like to say that the service that I received from work top express was fantastic , from politeness from the sales team to prompt and on time delivery , this team work seamlessly to provide the best service , I will be spending a lot more money with orders with work top express and would recommend this company over all other company's advertising this service true professionals , keep up the great work”

Helpful Report

Posted 11 years ago

“Excellent service from ordering to delivery. Have had three deliveries over last couple of months and all received the same attention.”

Helpful Report

Posted 11 years ago

“I used the fabrication service which is easy to understand except I didn't know how to measure a 'Radial Curve' for my sink. Workshop Express sent me a PDF file explaining how to do this, very helpful people. My work top is now fitted and looks great!”

Helpful Report

Posted 11 years ago

“Fantastic worktops at great price, came exactly when they said and delivery men very helpful. Couldn't be happier”

Helpful Report

Posted 11 years ago

“very good from start to finish. excellent product and delivery was on the dot. customer was very happy. no hesitation will use again.”

Helpful Report

Posted 11 years ago

“We are very pleased with our worktop. The price was great, quick delivery and quality product. Would definitely recommend.”

Helpful Report

Posted 11 years ago

Worktop Express is rated 2.4 based on 156 reviews