Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Durham
Rating: 4.19

4.2 Rating 3,718 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

Questions

Metrics

4.2

Based on 3,718 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Location:

Cathedral Park, Belmont Industrial Estate
Durham
DH1 1TF

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Workwear Express 5 star review on 15th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful, high quality hoody that came out exactly as I'd hoped. Easy process from start to finish and quickly made, dispatched, and delivered. Highly recommend.”

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Posted 5 years ago

“Great service. Easy website to navigate, prompt email asking for verification of design and good quality and fit. I'll be back.”

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Posted 5 years ago

“Very happy with the whole experience”

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Posted 5 years ago

“Very happy with there results and the great customer service of the design team”

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Posted 5 years ago

“Fantastic quality just a bit disappointed I left a note I wanted my logo on the right breast rather than the left which was the only choice I had for no apparent reason and it wasn’t noted”

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Posted 5 years ago

Hello Colm, I have looked into your order and the item on the website. On this particular item there is a zip on the left breast and that is why there is only the application option of the right breast as it is not possible on the left with the pocket being there. If you have any more questions in regards to your order once received please contact our customer services team. Many Thanks

Posted 5 years ago

“Fast and efficient service. Thank you.”

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Posted 5 years ago

“Fast efficient friendly staff and quick delivery”

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Posted 5 years ago

“Good quality product delivered quickly and suitable for school uniform for taller children as well as work environments.”

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Posted 5 years ago

“Can't fault Workwear Express! Everything about the service was amazing, from price and quality to an early delivery! Would definitely reccomend and use again! Thank you!”

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Posted 5 years ago

“My initial inquiry on the website took a couple of days to get an answer. After receiving my quotation - I received a few reminder emails about my quote, advising me the process of placing an order etc. I paid by bank transfer for my order, advised Workwear express, who then proceeded to send over order acknowledgement etc. Fast forward 4 days since paying - I received an email to advise the product is out of stock until March. I have now requested a refund for this. Nothing express about it! Not a good experience.”

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Posted 5 years ago

Hello Martin, I have found your order on our system and I have looked into the stock for you, with this item being such a new item the stock levels from the supplier are not fully integrated into your live stock feed system so apologies that when you ordered you were not made aware that the stock was low. I will update the member of the team you have been emailing and get the refund processing for you. Many Thanks

Posted 5 years ago

“Easy ordering process, good customer service & fast delivery. Quality service”

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Posted 5 years ago

“Firstly ordered boots on line and paid to find following day boots ordered not available. Requested alternative and was sent wrong boots. Was advised that they would arrange collection and send correct boots of which never happened. E-mailed several times and got no response, finally spoke to someone who apologiesed for the situation and would rearrange collection - Stayed in all day again, and never happened!Really poor customer service, dont care attitude, only a single purchaser. Would never purchase anything from this company again.”

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Posted 5 years ago

Hello Wayne, We have looked through our email accounts and we are unable to find your account with the email address you have provided, if you can provide your original contact details and we will of course look into this for you. If we are unable to get the courier to collect successfully we can arrange a return label which costs you nothing and as soon as you have dropped the items off at a collect plus store we will send out the replacements to you. Please contact our customer service team and we will get this rectified for you.

Posted 5 years ago

“This was recommended by a colleague. Absolutely sorted what I wanted perfectly and changed things without any fuss. Super quick delivery. Thank you very much”

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Posted 5 years ago

Hello Geraldine, Thank you very much for your positive response this will get fed back to our team and we hope to build on this on constantly improving our customer care. Many Thanks

Posted 5 years ago

“Very quick turnaround again, responsive customer service”

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Posted 5 years ago

“I was pleased with my purchase, but disappointed that the delivery fee was more than the product. I didn’t see the delivery fee till I had put my card details in and paid. I wIl not be using this company again.”

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Posted 5 years ago

Hello Theresa, We are sorry to hear that you are unhappy with the cost of the shipping process, this is a flat rate that DPD provide for us to offer a next working day delivery from us once it has been dispatched. In our basket we do show all shipping costs and VAT included so you have a full picture of our costings before you need to provide any personal or card details. Many Thanks

Posted 5 years ago

“Awesome service. Top quality product. Definitely use again”

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Posted 5 years ago

“Prompt service and competitive price”

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Posted 5 years ago

“Ordered and paid for body warmers on the 29th Nov. Still hadn’t arrived by today in spite of several promises. Cancelled order yesterday and asked for refund.”

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Posted 5 years ago

Hello Ray, We have looked into your account and I can see that you have requested a refund and that is currently being processed, it will be with you in 3-5 working days. We have investigated what has occurred with your order as this should not have happened it has been fed back within the business to ensure that the order delay will not occur again.

Posted 5 years ago

“Absolutely easy all done via my phone, have purchased for shirts and hoodies for my new business, upload picture and Garments here within a week. Will be using again for more corporate gear.”

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Posted 5 years ago

“Very good value for money. Customer service very good.”

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Posted 5 years ago

Workwear Express is rated 4.2 based on 3,718 reviews