Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Durham
Rating: 4.19

4.2 Rating 3,719 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

Questions

Metrics

4.2

Based on 3,719 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Location:

Cathedral Park, Belmont Industrial Estate
Durham
DH1 1TF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not as such bad experience but why don't you do XS sizes, in need of hi viz in black and size small are massive Thanke”

Helpful Report

Posted 5 years ago

“You have lost this customer. A speculative email advertising your wares every now and again, I can accept. 3 emails on Black Friday however, telling me to "Hurry up" and all that nonsense - needless and irritating. I hope others take note of your overly aggressive marketing, and do not share their details with you, so as to avoid this 'harassment'.”

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Posted 5 years ago

“Very pleased with service start to finish, good quality clothing and embroidery and well packaged. will be ordering from them again.”

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Posted 5 years ago

“Great price, really helpful, on time delivery”

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Posted 5 years ago

“I didn’t realise (nor get any pre-warning) that the postage/unnecessary courier charge would cost more than the one item that I’ve ordered. I hope the delivery and quality make up for it...”

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Posted 5 years ago

“Not happy, items shown as 24hr or express dispatch and they already have the artwork but this order is taking nearly 2 weeks to deliver and its still not arrived........”

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Posted 5 years ago

Hello Martin, I have looked into your order I can see that on your order some of your items do not qualify for the criteria to warrant our 24hr dispatch, due to this your order is leaving us on our standard turnaround of 5-7 working days. Also one of the items on your order is a Helly Hansen beanie, they do take longer to get to us but it does advise you of the dispatch date at the checkout as we want our customers to be able to easily see our expected dispatch dates. If you wish to have a look at our 24hr dispatch criteria please have a look at the link below: https://www.workwearexpress.com/24-hour-dispatch/ Many Thanks

Posted 5 years ago

“Great quality gear and excellent service - you actually speak to a human which is always good! Thank you”

Helpful Report

Posted 5 years ago

“I ordered staff uniform to my surprise 1 adult top arrived and the others a 2 yr old could wear.. I called instantly and was told that’s what I ordered (which it wasn’t if I’m on a WORKWEAR site) I’m stuck with tops I don’t need £100 down and no staff uniform customer service is poor !!! Rethink before using them awful!!! Finally the logo looked like it was stuck on with kids glue.. I used them for 9years time for me to move on..”

Helpful Report

Posted 5 years ago

Hello Bianca, I have looked into your order and I can see that you ordered online and that you have ordered YOUTH items. We do sell to businesses but we also sell to the public and offer a wide range of items in both adults and children's sizes. It does advise in the product description who the item is for and the size guides on the products do also reflect that. I am sorry that you feel that the application type is of poor quality and we can of course look into that for you as our heat sealed transfer should last the lifetime of the garment. We would not want to loose you after using our business for 9 years, you are a loyal customer and want all of our customers to have a strong relationship with ourselves.

Posted 5 years ago

“Don’t Phone, unfortunately the telephone sales person didn’t gave a clue what she was talking about.”

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Posted 5 years ago

“Hi Sorry to say I didn't have a very good outcome from my order. I ordered a Large & XLarge T-shirt in order to size the blokes who work for us to place a bigger order, which I will not be doing. For £46 for 2 t-shirts, the sizing is incorrect based on chest size and the quality is poor. You live and learn!”

Helpful Report

Posted 5 years ago

Hello Samantha, I have looked into your order and I can see that you placed your order online and we will certainly look to help you find a size is suitable for your staff. Our customer service will be in touch. Many Thanks

Posted 5 years ago

“With a fantastic range the hardest part is choosing, however, this is made easy by the no quibble return policy with free return postage. I was able to pick 4 or 5 different styles of work trousers, try them on and decide which l liked most. I then returned the ones l didn’t and placed an order of 3 for the ones l did. Great service!!!”

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Posted 5 years ago

“Although there was an issue with the delivery the service in sorting it out was truly excellent.”

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Posted 5 years ago

“Poor Quality work trainers, steel toe caps peeling and broken within 4 weeks. Workwear express do not take responsibility but blame the "supplier". Diabolical. They are not cheap in the first place so do yourself a favour and don't bother with workwear express.”

Workwear Express 1 star review on 18th November 2019

Helpful Report

Posted 5 years ago

Hello Paul, I have looked into your query and been provided with the image of the footwear. I would on this occasion agree with our customer service team and advise that these are not suitable for the work environment they have been used in. We are more than willing to advise you on a more suitable heavy duty footwear that will last longer than these for you. Many Thanks

Posted 5 years ago

“Quality of work footwear, steel toecaps absolutely appalling. Took pictures after 6 to 8 weeks on a light domestic job of them peeling and falling to bits. Workwear Express would not take responsibility. Do yourself a favour and leave well alone, they aren't cheap in the first place. Absolute rubbish.”

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Posted 5 years ago

“Good quality service and product the only single thing that I can moan a little about is how many emails you get from the news letter but that’s easy to unsubscribe but as for the product and service it’s 100%.”

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Posted 5 years ago

“The process is ever so user friendly, ordered online, confirmation received immediately, delivered in a week, fantastic”

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Posted 5 years ago

“Very pleasant,helpful reception staff. Good materials and price.”

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Posted 5 years ago

“I called to change the delivery address since the parcel took longer than I expected. Apparently 24h dispatch means you'll get the items in 48h. My bad. But I had a very tight work deadline so changing the delivery address was the only way to get them to me when I needed them to be. The parcel wasn't yet with the courier so the change of address was doable. They didn't change the address....and that caused me lot of stress plus additional costs. On top of that when I got in touch with the Live Chat they blamed it on me not reading the 24/48 correctly and so on. really rude, disappointing and not at all worth the name: workwear express. If you need items within a week, good website...if you need them to get to you 'express' might be best to go somewhere else”

Helpful Report

Posted 5 years ago

I would like to initially advise that dispatch does mean when it is sent out by ourselves; it will leave us in 24 hrs and we do offer next working day delivery so at the longest you would be waiting for you order would have been the 48 hrs. Changing the address will add on anther day as the courier has to plan all their routes at the beginning of the day so they are unable to just divert a delivery on their van, it does need to go back to the depot to be reconsigned onto a new van with its new label and that does take an extra day to be arranged. We do aim to advise you of the correct turnaround on the order but there are things outside of our control such as change of delivery address that can extend the delivery time. If you have any questions in regards to dispatch on your next order please call our team and we will be more than happy to explain our turnarounds on your order. Many Thanks

Posted 5 years ago

“As said previously this firm are a SHAMBLES. Paid £300 for supposedly Quality tshirts and when I got them they were shocking quality. Sent them back and returns dept say that because they fit the suppliers specs they are sending them back too me.So buyers beware if your ordering from this mob dont expect any help with returning the goods as they will use the fits the specs answer and your left with a pile of dusters as that's all they're good for.”

Helpful Report

Posted 5 years ago

Hello Harry, I have looked into your order and I can see that your order was checked over by our team, we do have these systems in place to make sure each order has fair treatment and are all matched to the same standards. On this occasion we have sent the items back to you as they fit within the supplier specifications that are kept on file. All items are printed on a frame which is laid flat to make sure the logo placement is accurate and matched on every item. I am sorry to hear that you are not happy with the outcome of your order; however in future we will ensure that your orders will match your expectations with a full consultation and sample service which we do offer all customers. Many Thanks

Posted 5 years ago

“Easy to use website, good choice and value for money”

Helpful Report

Posted 5 years ago

Workwear Express is rated 4.2 based on 3,719 reviews