Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Durham
Rating: 4.19

4.2 Rating 3,719 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

Questions

Metrics

4.2

Based on 3,719 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Location:

Cathedral Park, Belmont Industrial Estate
Durham
DH1 1TF

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Workwear Express 5 star review on 15th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items were great, but the order was wrong and the service was very poor. I was promised delivery dates that were not met and I was promised multiple call backs that were not made. I called to complain and was told I would be called back. This never happened.”

Helpful Report

Posted 5 years ago

Hello Vincent, I have looked into your order and can see that we are currently having our customer service team help with your issues, once we get the images back from you we will be able to proceed with a resolution.

Posted 5 years ago

“First class service”

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Posted 5 years ago

“Well troucers were not correct in length or waist size which I find unbelievable as they sizes he wears...also still awaiting refund after sending back over a week ago .. Other than that fast delivery and goods of good quality...”

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Posted 5 years ago

Hello Mark, I am sorry to hear that the garment wasn't the size you were after. In regards to the refund it can take a few days for the item to get back to back to us and through our returns department. I will investigate where your refund is on the system and advise you via email.

Posted 5 years ago

“Nothing express about this 2 months to get the first items, no contact form anyone I had to keep calling in and the order is still not complete”

Helpful Report

Posted 5 years ago

Hello Paul, I have looked into your order and I can see that there is one item that is out of stock for some time and we do apologise that you were not made aware at time of purchase; in the meantime we have got the rest of the order out to you for that item to follow on. If you do wish to discuss alternatives to get the order completed sooner please let us know and a member of the team can contact you.

Posted 5 years ago

“Communication flowed, the quality of clothing was good and the finished result of the branding of all fabric was excellent. Thank you”

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Posted 5 years ago

“The items I ordered were not in stock, so I asked for a refund which they did, and the money was back in my account within 3 days.”

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Posted 5 years ago

“Good quality clothes and embroidered our work logo perfectly. Very happy with our new work wear.”

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Posted 5 years ago

“Excellant service”

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Posted 5 years ago

“The cheapest (for the same product I found everywhere else) by absolute miles, and were very friendly and helpful throughout. Also the fastest service. To be honest I Wondered if it was too good to be true but the t shirts were great! Won’t use anyone else now.”

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Posted 5 years ago

“Very happy with my new work were and I will be coming back to you in the future. Thank you very much”

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Posted 5 years ago

“Great quality products and top notch customer service: I needed a specific product, and even though they didn't have it, extra care was taken to help me find an item that met and exceeded my expectations. Highly Recommend.”

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Posted 5 years ago

“Great service! Website is easy to design your own clothes, which are great quality! Highly recommended, I'll surely use it again”

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Posted 5 years ago

“We recently purchased 3 jackets which were on offer with free printing. When they arrived the arms were far too long on all three jackets. I telephoned the customer service team to ask for a replacement as the jackets are unwearable, and was told that because our logo had been printed on the jackets - no refund or exchange would be offered! What a waste of money!”

Helpful Report

Posted 5 years ago

Hello Nicola, I have looked into your order and I am sorry you are not happy with the sizing on the garments however it is correct if they have a logo added we are unable to accept return of them. However if you believe it is a manufacturing fault with the garments we can of course get them back from you and check them against the sizing specifications from supplier for you. Many Thanks

Posted 5 years ago

“Good quality clothing and excellent service. There were queries with my order, but we got these sorted and I am very happy with the result.”

Helpful Report

Posted 5 years ago

Hello Penny, Thank you for providing this review, we are glad to hear that your order was dealt with efficiently and any queries were picked up and dealt with quickly.

Posted 5 years ago

“Quality clothing . Delivered on time 👍”

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Posted 5 years ago

“Purchasing the items and the delivery was great. We purchased some waitress style aprons which look great but some of them are not finished that well which is a bit of a disappointment.”

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Posted 5 years ago

“Super dooper xx”

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Posted 5 years ago

“Great quality and excellent service”

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Posted 5 years ago

“Still haven’t received my order. I’ve already sent various emails but to no avail.”

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Posted 5 years ago

Hello Hazel, I have looked at your order and I can see you have been dealing with Mark within our customer service team, he will be in touch with a resolution in regards to your order.

Posted 5 years ago

“Look into our history with you , it was like pulling teeth! eventually we got our order and was disappointed with the artwork printed , will not use them again! Very very disappointed!!”

Helpful Report

Posted 5 years ago

Hello Martin, I have had a look over your account and I am sorry to hear you feel you have had a negative experience with ourselves. I will send you an email to discuss this further as we of course want to rectify any issues you have with your order. Many Thanks

Posted 5 years ago

Workwear Express is rated 4.2 based on 3,719 reviews