Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Durham
Rating: 4.19

4.2 Rating 3,718 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

Questions

Metrics

4.2

Based on 3,718 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Location:

Cathedral Park, Belmont Industrial Estate
Durham
DH1 1TF

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Workwear Express 5 star review on 15th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple order process very helpful good product what more can you want”

Helpful Report

Posted 5 years ago

“The customer services team were great in helping with my order, especially a lady called Sharon, she helped solve all the issues I had with my order and made sure it got to me on time. Unfortunatley I had to provide my own artwork, as the artwork team/department couldn't understand what I wanted. It wasn't hard as it was a very basic logo. For future orders I would suggest assigning one staff member to that order. It would reduce confusion. Thank you.”

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Posted 5 years ago

“Great customer service from Rebecca, she made returning my unwanted items very easy. thanks again”

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Posted 5 years ago

“rubbish material used for t-shirts, sizes were all wrong and t-shirts were shapeless, could not believe how thin the material was and deeply disappointed with my order as these t-shirts were for a Remembrance Day Occasion.”

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Posted 5 years ago

“Good products, good range and easy to order. The only thing, I would change is a faster tuenaround time and delivery.”

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Posted 5 years ago

“I attempted to get a quote 3 times from this company, numerous chasing etc. I was finally promised a quote "first thing" this morning when the guy who was dealing with my issue got in. I got an email from him saying he'd do the quote and then 2 hours later still nothing. The website also states 4 days turnaround but on actual digging, 12 working days was their estimated delivery time. Given I first contacted them nearly 2 months ago and was going to spend c£700 with this company I wouldn't touch them with a barge pole. Also since this latest episode I spoke to a friend who has used them before (and recommended them to me) that the sweatshirts they ordered 6 months ago are now tatty, bobbled and mishapen. So thanks WorkwearExpress, your atrocious and late customer service actually saved me from poor quality goods.”

Helpful Report

Posted 5 years ago

Hello Kally, I am sorry to hear that our sales team have not got back to you when they did advise you they would. That is not the service that we aim for within the business. This has already been passed to the supervisors of the sales team to look into this further. In regards to your friend we would of course like to investigate this further as if there is garment issues we may be able to get these back and have them investigated but that will be something we can speak to your friend about in more depth. A final point is in regards to the turnaround time, that does all depend on the stock chosen as different brands have different lead times but our website checkout does advise of that. Also the logo does need to be taken into consideration as we can produce an order with a previously used logo quicker than a brand new one. Many Thanks

Posted 5 years ago

“I ordered 2 pairs of trousers on Thursday 31/10/2019 at 17.30 & I paid the £6 for the next day delivery which is well before 20.00 cut off time for next day delivery. On Friday 01/11/2019 I got an email of Jackie White saying there was a problem with my order & it would not be delivered until Monday 04/11/2019. Then I received a phone call off Jackie to say she was sorry for the order not being delivered on Friday. Then when I said could it not be delivered Saturday & she said she would see what could be done. When she rang back she said it would be delivered Saturday. She then rang back to say that my delivery would be delivered yesterday afternoon then I got a text saying it would be delivered on Monday 04/11/2019. There was no sign of my delivery yesterday (friday) nor today (Saturday) as promised by Jackie. Why does Jackie or Dickies promise these things & they don't happen. I would welcome your comments very much. Many thanks. Julian”

Helpful Report

Posted 5 years ago

Hello Julian, I do think that you have got us mixed up with Dickies directly, I am sorry to hear that you have had a bad experience but I would advise to contact Dickies directly as we are a supplier of their stock but your order number is not one of ours and your email address is not on our system. Hope you get a positive resolution and if you do require any more Dickies items keep us in mind. Many Thanks

Posted 5 years ago

“We placed and order the order was sent incorrect. I returned the items had to wait for workwear express to recieve them before they would send out the correct items. We waited another whole week and the order was sent incorrect again. I was told by a member of staff they would send the order and returns label. I still have no returns label and don't know if the order is being sent.”

Helpful Report

Posted 5 years ago

Hello, I am sorry to hear that you have had a negative experience in regards to getting the item you originally ordered, if you can call or email our customer service team with more information as we have been unable to find your order using the email address you have used on this review. Once we have this we can chase this up for you to get this resolved.

Posted 5 years ago

“A fantastic customer experience throughout!! Excellent clothing articles with a quality custom embroided design supplied by a very polite, professional and patient sales team.”

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Posted 5 years ago

“Very happy from when I ordered my items to the day were delivered. Great customer service and a great price”

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Posted 5 years ago

“Unprofessional. Not told about an "out of stock" item, until I contacted customer service. Most companies will not let you buy items they do not have, or will at least tell you at the checkout when it's expected. If i had known it was going to take this long I wouldn't have bothered and gone elsewhere. Took a long time to get a response from customer service too. I've never had such poor service actually.”

Helpful Report

Posted 5 years ago

Hello, I do apologise if you were not advised of stock levels on an item we are in the process of making sure that our website is fully transparent in regards to what we have in stock. We are in our peak period at the moment and we do advise that we are getting back to emails as quick as possible but if you wish to speak to anyone immediately our call centre is open till 8pm Mon-Thu and 6pm on Friday. Many Thanks

Posted 5 years ago

“An absolutely great experience from start to finish - nothing was too big an ask and the process was exactly as described from my initial phone query. I would highly recommend this company and have already recommended them to others. Great Job!”

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Posted 5 years ago

“Found the process of ordering proofs and confirming orders very long winded and paying twice then waiting for refunds was frustrating. Struggled getting an account open. Ended up going elsewhere and was looked after better.”

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Posted 5 years ago

Hello James, I am sorry that you find the proofing process long winded however we do have this in place to make sure that you are 100% happy with the artwork before it heads to production. If in future you wish to discuss the process or your artwork in more detail we can of course do that for you. Many Thanks

Posted 5 years ago

“After receiving my item I noticed there were two pen marks across the front of my item. I tried to return my item but this has been a difficult process.”

Helpful Report

Posted 5 years ago

Hello Jack, I am sorry to hear that you have received garments that were less that the quality that is expected from ourselves. If we are able to collect some order details from yourself we will pass this to the relevant department to make sure this process is simplified for you moving forward. Many Thanks

Posted 5 years ago

“Spot on service”

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Posted 5 years ago

“initial online order was a problem, but the end result was really good.”

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Posted 5 years ago

“My point of contact at Workwear Express Ltd was Rebecca. What an absolute pleasure to have someone on the other end who is very knowledgeable in her field and nothing too much for her to handle as it was continually put upon her. A very patient woman! Thank you Rebecca for getting me through the system for this sale.”

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Posted 5 years ago

“Great friendly service although I would say the delivery is quite slow compared to other similar services and goods slightly more expensive.”

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Posted 5 years ago

“Excellent service! The process was thoroughly explained over the phone then I placed my order online. Delivery was extremely prompt and the items are of good quality and very good value for money. Would definitely use again!”

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Posted 5 years ago

“The items were great, but the order was wrong and the service was very poor. I was promised delivery dates that were not met and I was promised multiple call backs that were not made. I called to complain and was told I would be called back. This never happened.”

Helpful Report

Posted 5 years ago

Hello Vincent, I have looked into your order and can see that we are currently having our customer service team help with your issues, once we get the images back from you we will be able to proceed with a resolution.

Posted 5 years ago

Workwear Express is rated 4.2 based on 3,718 reviews