Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Cathedral Park, Belmont Industrial Estate, County Durham
Rating: 4.19

4.2 Rating 3,724 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

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Metrics

4.2

Based on 3,724 reviews

Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Location:

Cathedral Park, Belmont Industrial Estate,
Cathedral Park, Belmont Industrial Estate
County Durham
DH1 1TF

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Workwear Express 5 star review on 15th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website doesn't work properly, can't order. Chatbot works only after creating account.”

Helpful Report

Posted 7 years ago

Hello, I do apologise that you have had issues placing an order with ourselves. I will raise this with our tech team to look into this for you. Many Thanks

Posted 7 years ago

“Absolutely shocking service. Website allows you to order products for next day delivery that they do not have in stock. The customer service team to not contact you to inform you that you will not be getting your delivery!! Very Poor service”

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Posted 7 years ago

Hello Stacey, I will pass this review onto the team who look after our live stock levels to make sure there are no issues with the traffic light stock coding on our site for future orders. Many Thanks

Posted 7 years ago

“Good product. Excellent service. Will definitely use again.”

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Posted 7 years ago

“A good range of clothing to choose from. Ordering online was easy. I was worried that with doing it online, I wouldn't be able to speak to anyone about my order, but I was able to speak to customer services and artwork departments on the phone to resolve my queries. Once the artwork was approved, the embroidered items arrived 4 days later. I was kept up dated via email on the progress every step of the way. The clothing is good quality and the embroidered logos look great. I'm really happy with the result and would recommend Workwear Express for personalised work wear!”

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Posted 7 years ago

Hello Jason, Glad to hear that you are happy with the service you have received, if you need anything else in the future just drop us a call or email and we will pick this up for you.

Posted 7 years ago

“All products arrived on time and very happy with contents”

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Posted 7 years ago

“So very impressed and happy with Workwear Express. I got replies on bank holidays and once I accepted the artwork proof, it went straight to production and the entire process took approximately 4 days! Extremely impressed with the customer service and efficiency and the quality of garments & embroidery is great.”

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Posted 7 years ago

“First class service from the moment I ordered to when it arrived, I will defiantly be ordering again.”

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Posted 7 years ago

Hello Paula, Thank you for your positive review, we hope you are happy with T-shirts and when you need more just give us a call.

Posted 7 years ago

“The products themselves are great but how are we meant to know the sizing? It really needs a size chart for items as I had to spend my allowance on buying different size options instead of different items.”

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Posted 7 years ago

“Work wear Express had my order ready & delivered in an excellent time frame, the embroidery & colour of logo was spot on, very pleased & shall be reordering in the future 🔮.”

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Posted 7 years ago

“Firstly. "Chart with us" Loose your details as soon as you click "send another". In essence you do to not click on anything until you wait for someone to answer. Secondly. When you received answer - be careful, stay on line, do not touch anything! on PC as your conversation with all details provided is gone! And you asked to start another conversation from 0. perfect done it 3 times - traps everywhere. Thirdly. Lost connection with Pay Pal during the transaction. Despite the transaction code by Pay Pal provided I received an email - your order was not accomplished. :-) How could this service have 71% positive reviews? By my experience it should be 30% positive.”

Helpful Report

Posted 7 years ago

Hello, I apologise that you have had issues with our online chat service. I will raise this with our E-commerce team to look into. In regards to future orders please call our sales team so that if we can provide the best experience possible for you.

Posted 7 years ago

“Great products, quick and easy to use.”

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Posted 7 years ago

“Had a very unsatisfactory service from workwear express so far. Order items on 24h dispatch, the items didn't arrive so called customer services 3 times. First caller told me some of the items where out of stock (although website had them in stock) told he would call back with a updated. I am still bemused to why if the items where out of stock did nobody call me to inform me of this. No call 30 mins later so I called back. Next call handler said they would check the warehouse and call me back as they items should be in stock. 1 hour later no call. Called back (17:00)and was then told the items have been dispatched at 16:15 and as they have left the warehouse with the courier they are now unable to upgrade to weekend delivery. The solution was if when they turn up Monday (the day the job is scheduled to start) then send them back for a refund. I specifically picked these items (more expensive) as they had the 24h dispatch option.”

Helpful Report

Posted 7 years ago

Hello Emmett, I have looked into your order on the system and I do apologise for the experience you have had with us. I have requested for a member of the customer service team to contact you in regards to your issue.

Posted 7 years ago

“Ordering online was very easy, delivery was quick and good quality product arrived”

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Posted 7 years ago

Hello, Glad to hear that you have had a great experience with us, if you need anything in the future please get in touch. Many Thanks

Posted 7 years ago

“Staff were wonderfully helpful, however, the uniform wasn't good quality. It was very thin and basically see through!”

Helpful Report

Posted 7 years ago

Hello, I have looked into your order and I can see the items on your order. They are some great garment choices but we do offer other garments that are thicker and heavier in weight and might be closer to what you were aiming for with this order. If you wish to please contact the sales team and we can discuss the options we have to make sure you get a item you are happy with.

Posted 7 years ago

“Excellent customer service, great value + quality t-shirts with free printing.!”

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Posted 7 years ago

“Very competitive price, good communication with design staff, very good quality products. My delivery missed the lorry on the day it was meant to be dispatched, but came the next day; once dispatched very easy tracking via DPD app. Arriving a day later than expected wasn't a problem.”

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Posted 7 years ago

“I ordered a t-shirt from you and it came with the wrong logo on it. It was very easy to get in touch with you and get it re-ordered, however, there was no apology for the mistake. The new t-shirt then arrived but the logo seemed to be much worse quality than the one on the previous t-shirt - the design was quite faint and had a grey-ish tone instead of white. I've emailed your customer service in hope that a better quality print could be sent out to us so i'm currently waiting a response. Thanks”

Helpful Report

Posted 7 years ago

Hello, We have looked into your review and found that your email has been picked up by the customer service team and they will be contacting you in response shortly.

Posted 7 years ago

“Great quality product and arrived in time”

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Posted 7 years ago

“I’m absolutely astonished at the ease, quality and time. I was expecting the order to take a couple of weeks, but it took a couple of days max. The quality was phenomenal too.”

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Posted 7 years ago

“Took a month to arrive, when it did the artwork was not on half of it!”

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Posted 7 years ago

Hello Rob, I have looked into your order on the system and requested a member of the customer service team to contact you in regards to your order.

Posted 7 years ago

Workwear Express is rated 4.2 based on 3,724 reviews