Wowzr.tv Reviews

Name: Wowzr.tv
Address: Building 3Windrush ParkBurford RoadWitneyOX29 7EW, Oxfordshire
Rating: 4.66

4.7 Rating 3,802 Reviews

93 %

of reviewers recommend Wowzr.tv

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634

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Building 3Windrush ParkBurford RoadWitneyOX29 7EW
Oxfordshire
OX29 7EW

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Wowzr.tv 5 star review on 24th July 2017

Jean Hynd

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered and paid... nothing came.. I rang and no one answered the phone.... I emailed... I got a reply that they had messed up. Could I ring before 10 am and they could post it. I explained why it was urgent... I rang at 9 and found they didn't "open" until 10 am. I rang at 10 - 11- 12 - 1pm 2pm emailed a couple of times in between and got no replies and no response.... Finally at 6.30 I got a standard email saying it had gone out via Hermes - I could at last track it (no mention of the three messages and four emails in the day) but all it tells me was that I ordered it at 9.30pm on the 7th! So its missed the deadline I had, It MAY have left - it MAY turn up tomorrow - according to my "account" it has been processed.... Just hope the product is better than the service.... and PLEASE staff your customer service phone!!!!!”

Helpful Report

Posted 10 years ago

Dear Tom, I would like to sincerely apologise for the way our support team dropped the ball with your order. Our customer relationships are the heart of our business thus we prioritise customer interaction above all else and strive to leave everyone with a smile on their face and a good word to pass on about Wowzr and the team here. Our orders are automated from website to warehouse and 99% are delivered direct to customer’s door in less time than expected. In the rare case a parcel goes missing or isn't delivered on time, we pride ourselve on being able to chase down the courier on behalf of our customers and have the issue resolved within hours. I can't apologise enough for your order not arriving on time but even more-so for the mismanagement of your issue by our customer support team. Your feedback has prompted me to investigate and do a full review of how our customer service communications are managed during peak and holiday periods and I will be making changes to our resourcing and processes to ensure this does not happen to other customers or yourself should you wish to shop with us again in the future. Sincerely, Liam Miller Founder

Posted 10 years ago

“Extremely quick delivery. My order came within two days and was excellent quality”

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Posted 10 years ago

“Product is good, and does what it says, the delivery was quick and on time. Bought two one as a prezzy and got a better deal.”

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Posted 10 years ago

“Very impressed on the safety and packaging and very speedy deliver Thank you they were great”

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Posted 10 years ago

Glad to hear you're enjoying your products, thanks for the review, Sharon :). W

Posted 10 years ago

“Very quick delivery and fantastic bargains thank you x”

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Posted 10 years ago

Glad you liked the products Debra!! :) W

Posted 10 years ago

“It's a great item and the postage was quick to”

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Posted 10 years ago

“Great service had a faulty item emailed company they responded same day new item with me day later . Great response ,”

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Posted 10 years ago

Hey Oonagh, Thanks so much for taking the time to write a review, once again apologies for the original product being faulty, but thanks for being understanding and making it easy for us to help resolve the issue before leaving a negative review :). If we can help any more please get in touch at info@wowzr.co.uk. Warm regards, Louis

Posted 10 years ago

“Fantastic service.. speedy delivery and excellent packaging.. product also wonderful”

Helpful Report

Posted 10 years ago

Hey Shirley, We're really glad you enjoyed our service and the BoomBox! Thanks so much for letting us know with your review. If we can help at all in the future give us a shout at info@wowzr.co.uk. Warm regards, Louis

Posted 10 years ago

“Fast service, good quality goods”

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Posted 10 years ago

Hey Howard, Thanks so much for your review! It means a lot to us when people take the time out of their day to give feedback, so we really appreciate it :). If you need anything please get in touch at info@wowzr.co.uk. Warm regards, Louis

Posted 10 years ago

“Next day delivery - Fantastic service!”

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Posted 10 years ago

Hey Gerald, Thanks so much for the review! If there's anything we can do to help in the future please get in touch at info@wowzr.co.uk. Warm regards, Louis

Posted 10 years ago

“Excellent service and super fast delivery.”

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Posted 10 years ago

Hi Mary, Thanks so much for leaving us a review! If you have any questions regarding the product please don't hesitate to get in touch. Warm regards, Louis

Posted 10 years ago

“Ordered in the morning and arrived the next day, Great service.”

Helpful Report

Posted 10 years ago

Hey Tim, Thanks for writing a review, we really appreciate people taking the time out to do so. If you have any queries regarding the product please feel free to get in touch at info@wowzr.co.uk :). Warm regards, Louis

Posted 10 years ago

“Shopping experience very good, clear and precise ordering.”

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Posted 10 years ago

Hey Christine, Thanks very much for the review! If you need anything from us in the future please just let us know at info@wowzr.co.uk and we'll be happy to answer any questions. Warm regards, Louis

Posted 10 years ago

“Really quick delivery can't fault the service. Will order again.”

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Posted 10 years ago

Hey Susanne, Thanks a lot for writing a review! Glad to hear you're happy with the service we provide and we look forward to having you as a customer again in the future. If you have any queries please don't hesitate to get in touch! Warm regards, Louis

Posted 10 years ago

“service was excellent, the item arrived quickly and was well packaged, will use again.”

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Posted 10 years ago

Hi Philip, Thank you so much for the 5 star rating and kind words! If you ever have any queries please don't hesitate to get in touch with us :). Warm regards, Louis

Posted 10 years ago

“Item came very quickly so very happy with the service.”

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Posted 10 years ago

Hey Marie, Thank you ever so much for taking the time to write a review for us. It really means a lot and we love getting feedback! If you have any further questions don't hesitate to get in touch. Warm regards, Louis

Posted 10 years ago

“No problems. Quick delivery.”

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Posted 10 years ago

“Great product with quick delivery”

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Posted 10 years ago

Hey Sarah, We're glad to hear you're enjoying your Boombox, and thanks very much for leaving a review. Please get in touch should you need any assistance in the future :). Warm regards, Louis

Posted 10 years ago

“Once it was clear what to order first then there was no problem. Very speedy delivery”

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Posted 10 years ago

Hey Chris, Thank you so much for your kind words. We really appreciate anyone who takes the time out to leave feedback, we know everybody is busy and may not think to leave one and with that in mind it means even more to us when people do :). Please don't hesitate to get in touch if you have any questions at any time. Warm regards, Louis

Posted 10 years ago

“bought two boomboxes and only one worked - no problem tho customer service were very quick to reply and dealt with it within 24hrs!! brilliant”

Helpful Report

Posted 10 years ago

Hey Emma, Thank you so much for taking the time to write a review! Once again, we apologise for sending out a faulty item, but thank you very much for alerting us to the problem and giving us the chance to resolve the issue before leaving a negative review :). Let us know if there are any further issues, Warm regards, Louis

Posted 10 years ago

Wowzr.tv is rated 4.7 based on 3,802 reviews