“VERY POOR CUSTOMER SERVICE & POOR ON SITE STAFF FROM HILLARYS BLINDS
They sent an employee who couldn’t even measure correctly for four remote blinds. When the blinds arrived they didn’t fit. I could go on but there’s not enough space! The issue took months to resolve and ultimately I had to accept a “discounted” price rather than keep dragging the issues forward. I was passed between different members of staff; there should be one person who picks up the issues from day one then sees it through to a satisfactory outcome. I will never use Hillary’s again and would suggest buyers looking for satisfactory products and good customer service look elsewhere.”
“My order no 40305003. IG11QY
Recently I’ve received my kitchen delivery I’ve broke base unit which I’ve asked them to replace and they did sent new one on 13th June
Then I am having problem with corner unit which is L shape , 2 times 600 unit where I’ve space 970mm.
I’ve called wren customer service phone number and they said this is my fault why I’ve signed the contract before checking measurements and she advise me that she will sent email to the store who will contact me.
I would like to make it clear that employee took measurement of my kitchen 2 times ( one is before skimming and 2nd time after skimming) before I’ve placed final order. So how come they got it wrong now they blamed me it’s my fault. If I can took measures properly I wouldn’t need wren employee to come to my home to take measurements 2 times.
Yesterday I have received called from wren who make my kitchen design saying I should bring my kitchen fitter to wren so he can explain further how to fit 2 unit, but my fitter doesn’t willing to go as there is no space practically to fit 2 unit.now I am helpless, as my kitchen looks ugly instead of looks excellent,I have spent lots of money to get wren kitchen as people say they are no 1 but I found them opposite.
I would blame both guy ( the one took final measurements and the guy designed my kitchen)”
“Customer is very poor. They do not answer their email. They do not answer their phones.
I have returned my parcel 5 days ago. My order number is PO17378.”
“The most terrible experience I have experienced. The DPD man came to deliver the parcel and took the parcel back as I did n to have a code for him. I had not been sent a code. I emailed Just mu look and got a abrupt email from Rachel saying that the parcel has been marked as delivered please confirm I have it. Clearly had not read my email and not interested in dealing with this. I replied saying again the DPD Man took it back. Her response was check with a neighbour. I am actually lost for words with this terrible service. My advice would be not to buy from this company”
“No problem getting insurance but since my needed medical treatment and sending the claim form with medical receipts still awaiting to hear back many telephone calls and emails this has been going on since August 22 ?”
“So disappointed. They replaced one piece of luggage and now the replacement is broken. The handle no longer goes up and then when I unzipped the inside to get the info off the tag for the warranty the zipper broke. They said they would not replace because they said it was normal wear and tear. It took 4 months to get that decision. Not worth my time!!”
“Please Please don't let them take your case to your court if you win you will lose your 90% of your compensation money they will take it as the cost of they bill it happens to me my name is colestine fatouma I am so disappointed my lawyer her name is Celia Anson-Asomani both with Jonathan Morkill they signed with my landlord without my consent and charges my landlord to pay the bill of £6000 from my compensation and the rest of money £1000 they transfer it to ly account I am the of who suffering the most with mousse in the house but God is my judge I gave all evidence that all I was telling them regarding my landlord was true but this company really disappointed me I will not recommend anyone to call them for help .”
“Unfortunately their promise of excellent customer service falls short of reality. From the beginning of my experience, I was weary because my invoice came with no pricing details, and when I called another location to verify, I was treated very rudely. I wrote a review of my experience and was contacted right away in an effort to make things right. So I removed my review and decided to give it another shot, giving them the benefit of doubt.
I worked with Diana the store manager, to purchase flooring for my kitchen. We completed the floor installation on our own and upon completion we discovered we needed a transition strip. So I called and spoke with Diana, relying on their flooring expertise and asked for her support in ordering a transition strip. She informed me that they no longer carry that flooring and I would have to pay for the shipping costs. Knowing this was the final piece needed to complete my floor, I willing agreed.
After providing them with my payment information, I was informed that I would receive a call back to provide me with the shipping details. I never received a call back; I only received a receipt with no description of what was ordered, just the dollar amount of $207…For ONLY two pieces!
When we went to install, I found out that she sent the WRONG ITEM!! We received end-caps instead of transition strips. I called her to let her know and requested an exchange. I was then told there is no exchange and that there was nothing they could do; only offer a $50 credit towards my next purchase to correct her error!!
I’m disappointed in my experience working with this company and wish I would have selected a company with more knowledge and better customer service. Working with them has felt like working with a used car salesman, only caring about the sale and not the customer.”
“I ordered trike from oliversbabycare that dpd wouldn't deliver. It never left their depot from time of picking up from oliversbabycare. Then wanted a disabled wheelchair bound lady with paralysis to go and collect which no way possible. Oliversbabycare recalled it back. I told them it was needed by Monday 12th December for grandson birthday. Anyway after they called it back they wouldn't give me a refund to buy another for my grandson. I told them unable to work have full time carers and in financial hardship. I was crying on the phone as told them this parcel had nothing to do with me. I never received it from them so not responsible for dpd getting it back to them. Even though I also mentioned being diagnosed advance with cancer and just wanted to buy my grandson a birthday present. They were insistent on keeping my payment until back with them my conditions and being upset on the phone and neumours emails meant nothing. I had to contact consumer rights who advised me that oliversbabycare where in breach of consumer rights regulations 2015, as they failed to get my order delivered to me. They kept treating it as my return even though never even got delivered to me. In the end I had to open a dispute with my bank they paid me back over 10 days of trying with oliversbabycare. It wasn't until I said consumers rights have told me I can apply for compensation that I received an email saying paying my payment back two weeks after ordering. I missed grandson birthday undue stress on top of my multiple health conditions and a wheelchair bound lady on over 25 medications a day extremely high opiates and oramorph high pain medication treated in such away it is shocking customer services”
“Placed order on 2/12/22 and still not received.understand Royal Mail strike maybe holding order up but customer services keep saying core team looking into this .no email from core team sent as they have been claiming and feel as if they are just ignoring this.received email confirming order and then nothing since.”
“Northern Ireland customers do not receive orders next day delivery. This is not clear on ordering however is in the small print of terms and conditions. Totally let down, poor poor service. Should not be advertised and charged for a service they do not provide. Will never use this service ever again and would go as far as to say neither should you”
“i purchased linens from Zara home but my husband accidentally recycled the packaging. I did not like my sheets so i used Zara a email to communicate w them and unless you have ORIGINAL packaging, you CANNOT return your item!! I have purchased many things online during COVID ( as I am careful to expose my 87y and 90 y parents) but I was not able to return my unacceptable 180 thread "percale sheets" . Buyer beware- unless you have ALL original packaging, they won't accept it back- I have purchased from multiple stores and outlets over the past 2 yrs and this is the 1st time I could NOT return- I will never purchase from Zara and will alert all I know about this policy!!!!! ps there was NO packing slip in the envelope nor instructions re: returns inthe package of linens that i received- 0/5 rating for Zara home”
“Do not use this company, awful appalling customer service. Agreed a delivery date but failed to let us know the product was on back order. Waited a whole day having to take time off work , the product did not arrive as agreed. Contacted them only to be told sorry, like that was good enough. Would never use this company again.”
“I had done some shopping elsewhere before going to Portswood Southampton Sainsbury's, so I entered the shop with 1 full bag of shopping bag. I had items to collect from Argos, so now I have 2 bags of shopping. I went into supermarket from Argos, woundered around, I couldn't decide what to get for dinner. I needed to use toliet so went there then went bk into shop. I did notice a female member of staff looking at me weird when she past, I just thought what's her problem. Once I decided what I wanted I went to self-service checkout. On my way out i was stopped by security, asked to see in my bags. He said it was abit strange I'd done my shopping then went back in. Then the female member of staff who past me earlier came running over. She must of been very disappointed as I had all receipts for my shopping. I know stealing goes on in supermarkets BUT your members of staff need to get facts right!! I was horrified, very upset”
“Just My Look offers excellent service if everything goes to plan. However if things go wrong the Customer Service Team email take far too long to respond and the company does not accept phone calls. This is my second experience of being unable to get a prompt response. Very disappointed. Still awaiting a response to 3 emails.”
“I ordered the started kit and all I got was a little bottle of shampoo no serum I have contacted support with no response called tells you to email been a week with no response. Don't trust this company”
“I didn't want the service I did not authorize it I looked at the website didn't like what I saw and n like 2 weeks hot vegetables were sitting on my porch I tried to cancel my account and the website stated that I cant”
