“Third time wearing the soles started to tear off. Very disappointing. Customer service said to clean them. That certainly won’t help. For the price I expected to have better quality.”
“I ordered my beans and paid the money, when the money left my account I got an email saying my order had been cancelled… very disappointing as I’m not a wealthy person 😔”
“Dear Customer Service-would like to request someone to contact me back about my purchase, Please. Still awaiting for the order to arrive. Purchased two silver rings on 16/10/2023, did not received them yet-today is 17/11/2023. Not a single reply from Customer Service. Disappointed 😢”
“Absolutely shocking!! Ordered flowers to be delivered 1st October, tracked on Royal mail, they were in the Midlands then in Cardiff, we live in Essex!!! Now 3rd October still no flowers!!! Customer service was polite but could only offer a replacement to be delivered tomorrow. I send quite a few bunches of flowers of the year, and will most definitely not be using this company again!!! I'd love to upload a photo but I haven't got any flowers to take a picture of!!!!”
“Good afternoon I just received my order and I'm really disappointed. The number of flowers is significantly lower than that shown on your web page. The red roses and purple flowers are missing. Also the flowers don't look fresh. I paid 62 pounds for a bouquet of flowers that I could easily have found in the supermarket.
Really disappointing. I will not recommend or use your service again
In the first photo my order, in the second photo what I received”
“Shockingly expensive and useless product. Over promised and under delivered. Just small half moon sticky patches that you apply to your eyelids. Uncomfortable and just moved the skin elsewhere. A bit like when you wear support pants! Let’s face it, it has to go somewhere. Don’t bother. Either grow old gracefully / disgracefully, or have a surgery!”
“VERY POOR CUSTOMER SERVICE & POOR ON SITE STAFF FROM HILLARYS BLINDS
They sent an employee who couldn’t even measure correctly for four remote blinds. When the blinds arrived they didn’t fit. I could go on but there’s not enough space! The issue took months to resolve and ultimately I had to accept a “discounted” price rather than keep dragging the issues forward. I was passed between different members of staff; there should be one person who picks up the issues from day one then sees it through to a satisfactory outcome. I will never use Hillary’s again and would suggest buyers looking for satisfactory products and good customer service look elsewhere.”
“My order no 40305003. IG11QY
Recently I’ve received my kitchen delivery I’ve broke base unit which I’ve asked them to replace and they did sent new one on 13th June
Then I am having problem with corner unit which is L shape , 2 times 600 unit where I’ve space 970mm.
I’ve called wren customer service phone number and they said this is my fault why I’ve signed the contract before checking measurements and she advise me that she will sent email to the store who will contact me.
I would like to make it clear that employee took measurement of my kitchen 2 times ( one is before skimming and 2nd time after skimming) before I’ve placed final order. So how come they got it wrong now they blamed me it’s my fault. If I can took measures properly I wouldn’t need wren employee to come to my home to take measurements 2 times.
Yesterday I have received called from wren who make my kitchen design saying I should bring my kitchen fitter to wren so he can explain further how to fit 2 unit, but my fitter doesn’t willing to go as there is no space practically to fit 2 unit.now I am helpless, as my kitchen looks ugly instead of looks excellent,I have spent lots of money to get wren kitchen as people say they are no 1 but I found them opposite.
I would blame both guy ( the one took final measurements and the guy designed my kitchen)”
“Customer is very poor. They do not answer their email. They do not answer their phones.
I have returned my parcel 5 days ago. My order number is PO17378.”
“The most terrible experience I have experienced. The DPD man came to deliver the parcel and took the parcel back as I did n to have a code for him. I had not been sent a code. I emailed Just mu look and got a abrupt email from Rachel saying that the parcel has been marked as delivered please confirm I have it. Clearly had not read my email and not interested in dealing with this. I replied saying again the DPD Man took it back. Her response was check with a neighbour. I am actually lost for words with this terrible service. My advice would be not to buy from this company”
“No problem getting insurance but since my needed medical treatment and sending the claim form with medical receipts still awaiting to hear back many telephone calls and emails this has been going on since August 22 ?”
“So disappointed. They replaced one piece of luggage and now the replacement is broken. The handle no longer goes up and then when I unzipped the inside to get the info off the tag for the warranty the zipper broke. They said they would not replace because they said it was normal wear and tear. It took 4 months to get that decision. Not worth my time!!”
“Please Please don't let them take your case to your court if you win you will lose your 90% of your compensation money they will take it as the cost of they bill it happens to me my name is colestine fatouma I am so disappointed my lawyer her name is Celia Anson-Asomani both with Jonathan Morkill they signed with my landlord without my consent and charges my landlord to pay the bill of £6000 from my compensation and the rest of money £1000 they transfer it to ly account I am the of who suffering the most with mousse in the house but God is my judge I gave all evidence that all I was telling them regarding my landlord was true but this company really disappointed me I will not recommend anyone to call them for help .”
“Unfortunately their promise of excellent customer service falls short of reality. From the beginning of my experience, I was weary because my invoice came with no pricing details, and when I called another location to verify, I was treated very rudely. I wrote a review of my experience and was contacted right away in an effort to make things right. So I removed my review and decided to give it another shot, giving them the benefit of doubt.
I worked with Diana the store manager, to purchase flooring for my kitchen. We completed the floor installation on our own and upon completion we discovered we needed a transition strip. So I called and spoke with Diana, relying on their flooring expertise and asked for her support in ordering a transition strip. She informed me that they no longer carry that flooring and I would have to pay for the shipping costs. Knowing this was the final piece needed to complete my floor, I willing agreed.
After providing them with my payment information, I was informed that I would receive a call back to provide me with the shipping details. I never received a call back; I only received a receipt with no description of what was ordered, just the dollar amount of $207…For ONLY two pieces!
When we went to install, I found out that she sent the WRONG ITEM!! We received end-caps instead of transition strips. I called her to let her know and requested an exchange. I was then told there is no exchange and that there was nothing they could do; only offer a $50 credit towards my next purchase to correct her error!!
I’m disappointed in my experience working with this company and wish I would have selected a company with more knowledge and better customer service. Working with them has felt like working with a used car salesman, only caring about the sale and not the customer.”
“I ordered trike from oliversbabycare that dpd wouldn't deliver. It never left their depot from time of picking up from oliversbabycare. Then wanted a disabled wheelchair bound lady with paralysis to go and collect which no way possible. Oliversbabycare recalled it back. I told them it was needed by Monday 12th December for grandson birthday. Anyway after they called it back they wouldn't give me a refund to buy another for my grandson. I told them unable to work have full time carers and in financial hardship. I was crying on the phone as told them this parcel had nothing to do with me. I never received it from them so not responsible for dpd getting it back to them. Even though I also mentioned being diagnosed advance with cancer and just wanted to buy my grandson a birthday present. They were insistent on keeping my payment until back with them my conditions and being upset on the phone and neumours emails meant nothing. I had to contact consumer rights who advised me that oliversbabycare where in breach of consumer rights regulations 2015, as they failed to get my order delivered to me. They kept treating it as my return even though never even got delivered to me. In the end I had to open a dispute with my bank they paid me back over 10 days of trying with oliversbabycare. It wasn't until I said consumers rights have told me I can apply for compensation that I received an email saying paying my payment back two weeks after ordering. I missed grandson birthday undue stress on top of my multiple health conditions and a wheelchair bound lady on over 25 medications a day extremely high opiates and oramorph high pain medication treated in such away it is shocking customer services”
“Placed order on 2/12/22 and still not received.understand Royal Mail strike maybe holding order up but customer services keep saying core team looking into this .no email from core team sent as they have been claiming and feel as if they are just ignoring this.received email confirming order and then nothing since.”
