“I used Molly Maid for the 1st time and they brought 2 girls. While they were cleaning, one of the girls broke a very valuable and very sentimental piece that had been given to me by my father before he passed away. The manager was extremely rude, no apology and talked to me like it was my fault. The girls left without finishing the cleaning and when I called them to ask what could be done, the manager named Nancy was nasty, rude and disrespectful to me. I would NOT recommend this cleaning service to anyone !!!”
“I was not even able to schedule a cleaning of my house. Their website says my house is in their service area and gave me an 800 number to call. The person I talked to said their office didn't cover my house but gave me the number to the office that did. I called that direct line and was told I was outside of the service area.”
“+Molly Maids cleaned our house today for the first time and did a fabulous job!!! The team that came was not only very friendly but also very efficient and the house looked great when they left! So glad I used Molly Maids and will definitely continue to do so!”
“Today I had Stacey and Sandra.
They were excellent. They were very thorough, moved my knickknacks and dusted underneath, asked me to check everything to make sure I was satisfied and did an excellent, job. I am very satisfied and have requested to have Stacey and Sandra bi weekly.
Thanks ladies for your excellent work ethic.”
“I've been with Molly Maid several years and have had mixed experiences, some good some not so good. However, this new management seems to be much more focused on what matters, good customer service! Today for the first time, I received a quality check from Ms. Debra and that was nice, but before she even showed up to check the cleaning ladies Kalya & Jade where doing a great job and they were kind and respectful. They left my home clean and comfy. Thank you, and I hope to continue to get great service in the future!”
“I have been with Molly Maids since 2009. I am extremely dissatisfied with them and will not use them again. Additionally, to any of my friends I have referred to them, I'll let you know who I go with next so you can switch too. They are price gougers. They wanted to jack my price up nearly 30% because we remodeled our kitchen! It appears if you can afford nice things, they think they have the right to charge you more. I don't mind modest increases in prices, and have experienced them since 2009, but 30% with faulty justification is simply wrong. The girls who clean spend 1 hour 45 minutes at our home - and always have - from the time our boys were growing up to the time now, when it's just 2 of us living here and most of the house isn't even being used. Go with another company!”
“I usually do not give reviews.But the service they provided to us made me do it.
They are one of the worst home cleaners that i had. They just want to do their work quickly so they can run off and charge so much. if you tell them to skip for one week..they will charge you
lots of money just for skipping once as they want to make money...and still they don't clean properly .once i told the cleaning lady that toilet looks dirty. she took the water from the toilet bowl and cleaned the top. Such services they do. They will charge you extra money without telling you. So be careful. Never go with their service specially in Michigan. You cant trust them . They do not clean properly.They say that if its not molly maid ready..we wont clean it.If you tell them to clean the sink properly..they say it cant be done. So i had to show them how it can be cleaned. Be aware of these people and service. I would advice people to never go with their service.”
“I recently had team two Kenya Karrie Angelina come help me clean my apartment they were amazing thoughtful and very good at what they did my apartment looked great and I felt great”
“I like their friendliness, and efficiency. They did a good thorough job. The girls today were Veronica, Jessica and Emily. I would like them to come each time.”
“Hello
I need to tell anyone who wants to employ molly maid in Horsham to clean their home. DON’T
I have had a cleaner employed by them called Linda who is excellent. She was guaranteed to be my cleaner for each time.
She had been removed without a by or leave. I have been told that all their cleaners have same quality of care.
Thus is not the case.
When Linda had been in holiday the place looks like a duster not a hoover has not touched the surfaces.
A disgusting result. Cleaners like Linda do not exist at Molly Maid.
Do not use them.
That star is for you Linda
Loulou Watts Horsham”
“I just wanted to say how pleased my family is with our new team from Molly maid! Carina and Nancy have gone beyond what I had ask them to do! Everything has been duster and wiped down. Mirrors are cleaned in the bathrooms. They even left a rose made from the toilet tissue on the roll of tp! Those little details are just great! I recommend them highly!”
“I would not request anyone else to clean my home home, except Carolina & Carol Team 2 from MOLLY MAIDS>
Truly THE BEST!!! 5 STARS
Gina Kent
Jensen Beach, FL”
