American Eagle Outfitters Reviews

2.4 Rating 104 Reviews
33 %
of reviewers recommend American Eagle Outfitters
2.4
Based on 104 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 48%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Returns & Refunds
Returns Process
Could Be Better
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American Eagle Outfitters 1 star review on 28th May 2021
Cassidy
American Eagle Outfitters 1 star review on 28th May 2021
Cassidy
American Eagle Outfitters 1 star review on 28th May 2021
Cassidy
American Eagle Outfitters 1 star review on 28th May 2021
Cassidy
American Eagle Outfitters 1 star review on 28th May 2021
Cassidy
American Eagle Outfitters 1 star review on 10th May 2021
Angie M.
American Eagle Outfitters 5 star review on 7th July 2020
Abby
1
Anonymous
Anonymous  // 01/01/2019
AE canceled my order without notice but took my money almost immediately. This is the second time it has happened and I am very angry about it. After taking the time to shop online and process the order they just say "hey the items are not in stock any more". Horrible experience the first time as it took two very angry phone calls for them to release the funds on my account. I can only imagine how things are going to go this time. I am canceling my AE account as soon as my money is released.
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Posted 5 years ago
I ordered 16 items and 2 arrived in tact. The company ignored my questions, provided no help in locating the items, and have been cold and unhelpful. I have photographic evidence of my torn up and poorly sealed packaging, plus correspondence with the shipping company, FedEx. Still, American Eagle Outfitters have been completely unhelpful, if not downright rude.
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Posted 5 years ago
I experience the worst customer service. I order a pair of pants . They cancel order after they taken my money. Stated a hold was on my account they release the hold. Then they resend the item after taking more money out of my account . After I ask when will I be refund they told my 14 days. That BS it took 14 sec to take my money but it take 14 day to get it back . I spend so much money with these guys In store and online. Me and my family. I will never shop with you guys again . And I will advise my family and friend to never buy anything else from you . Customer service is very important.
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Posted 5 years ago
Offered free shipping on orders over £50 to UK then been sent invoice for vat and shipping. Lots of international customers had same experience. It is against the law in UK to deceive customers in this way. American Eagle should be ashamed of their criminal activities.
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Posted 6 years ago
American Eagle Outfitters is rated 2.4 based on 104 reviews