Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,338 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,338 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 1st August 2025

Nathan

Aliexpress 1 star review on 31st July 2025

Vsryh

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

667

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received any of my items. I ordered 20 different items. Months later I still have not been able to get refunded”

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Posted 6 years ago

“I buy from them since 5 years, when I received my stuff it's ok, but around 40% of the product i bought on this site I never received. You have to open a dispute after 2 months from the order, wait a weeks or more to have a refund for something that cost under $5 that's a pain... Not sure that I will continue to shop on this site...”

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Posted 6 years ago

“They were almost ok up until the end of 2018. Then they stopped accepting negative feedback, then they sent me 1 ip camera instead instead of 2, now they sent me 1 circuit board instead of 6, now they want photo evidence to prove it. Its always less never more.”

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Posted 6 years ago

“Very slow delivery. quality not always satisfying”

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Posted 6 years ago

“Price & merchandise quality can be very good, disputes & refunds require effort, shipping time is lengthy (at 30-60 days). There is a recurring theme on AliExpress for sellers that request the cancellation of orders that they do not want to fulfill. Be advised that if a price is particularly good on a certain product, the order will almost always be cancelled by the seller. It is increasingly difficult to recommend AliExpress because of this issue.”

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Posted 6 years ago

“thank you from izmir,Turkey”

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Posted 6 years ago

“So I ordered phone cases & a screen protector the cases are a little different then advertised but they are still cute just cheaper made and the screen protector is not quite as wide as it should be not a major issue considering I paid less then 4$ for all3 took about a month and a half which was expected over all after reading the reviews I’d say keep it simple when shopping from them lol buy kick nack stuff no clothes etc”

Helpful Report

Posted 6 years ago

“I have been ordered on this sire for years. You can get really great deals on this site but you can also get totally ripped off. Lots of sellers on this site are shady and the item does NOT match the ad. Aliexpress as always refunded my orders that I never received or did not match the ad but I had to FIGHT and prove my story. The sellers will guarantee shipping time frames then blame the mail for something not being delivered on time. GUARANTEE is a GUARANTEE people! DO YOUR RESEARCH!”

Helpful Report

Posted 6 years ago

“Not bad. You have a lot of i8tems in this shop and they are fine and cheap (you can find almost anything), but... I had a problem with an item that I never received... And the customer service never heared me...”

Helpful Report

Posted 6 years ago

“La mayoria de los productos han sido aceptables. La verdad, es que algunos productos no han llegado y he tenido que abrir disputa. Al abrir varias disputas me han cancelado la cuenta. Lamentable. Al hablar con ellos me dicen que espere a un email que nunca llega.”

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Posted 6 years ago

“Very poor Login”

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Posted 6 years ago

“Little, sometimes the quality is not good”

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Posted 7 years ago

“Solid quality of goods. Variety of products for all kinds of purposes. You can find everything you want.”

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Posted 7 years ago

“phone accesories”

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Posted 7 years ago

“Very low prices, but often quality is terrible and doesn't correspond to description. They have all what you need in your life and it's very cheap prices.”

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Posted 7 years ago

“demora muito pelo aliexpress”

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Posted 7 years ago

“not accurate”

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Posted 7 years ago

“Sometimes makes me happy...Can't be sure of what you'll get after your order”

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Posted 7 years ago

“Free shipping charges to Doha, Qatar”

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Posted 7 years ago

“Selection Repetitions Does not meet quality sometimes A lot of shares and discounts Wait a long time for the package Good prices”

Helpful Report

Posted 7 years ago

Aliexpress is rated 1.4 based on 3,338 reviews