Aliexpress Reviews

1.5 Rating 2,535 Reviews

11 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.5

Based on 2,535 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

How is Aliexpress returns process?

Customer Service

How can I contact Aliexpress? How quickly does Aliexpress resolve customer queries?

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How is Aliexpress returns process?

Helpful Report

(4 years ago)

Greater than 96% of reviewers feedback is Aliexpress returns process could be better.

Helpful Report

(4 years ago)

22.22%

Industry Average

“ So far I have bad experiences Sellers taking advance mony and given fake tracked no, after holding money for long time, if u contact they tell sorry product returns un know reason, we will refund, Think twice before purchasing through Ali express, there are cheaters ”

- Naseer Kottayil

“ Our experience will similar sites in North America have been very positive in regards to returns, refunds, etc. ”

- Anonymous

“ Its better to buy from Amazon / Flipkart, even if you have to pay more, as the feedback you see for items reviewed is not rigged and you will returns for defective items. ”

- Anonymous

Aliexpress Reviews

Returns - Difficult