Aliexpress Reviews

1.5 Rating 2,541 Reviews

11 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.5

Based on 2,541 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Aliexpress deliver? How long does Aliexpress take to deliver? Does Aliexpress deliver on time? How is accuracy and good condition of items delivered by Aliexpress?

Returns

How is Aliexpress returns process?

Customer Service

How can I contact Aliexpress? How quickly does Aliexpress resolve customer queries?

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How long does Aliexpress take to deliver?

1 Helpful Report

(4 years ago)

Aliexpress normally delivers over a month.

1 Helpful Report

(4 years ago)

64.89%

Industry Average

“ i really dont get these weird bad reviews but i actually love Aliexpress. its so cheap when it comes to all my stuff and i dont have to worry about having a refund because 1 dollar for 1 wrong case doesnt make me mad. i love Aliexpress. just please have an option for faster delivery. ”

- Cam

“ I have ordered from Aliexpress many times. It's quite cheap and the items usually as described (I usually order from larger sellers). I have received every product I ordered. Delivery time is usually pretty long though, some products may be poor quality (but it depends on the product). Overall I had a positive experience. ”

- Anonymous

“ Very slow delivery. quality not always satisfying ”

- Denis Gleanu

Aliexpress Reviews

Delivery - Average