Aliexpress Reviews

1.4 Rating 3,519 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact Aliexpress?

1 Helpful Report

(6 years ago)

You can contact Aliexpress by Live Chat, Email and Telephone.

1 Helpful Report

(6 years ago)

67.25%

Industry Average

“ Ali Express are good with customer care and quality. But the local post service named Pakistan Post is bad at delivering parcels on time and to the correct address. ”

- Anonymous

“ Effecient service.Glad i could find a double breasted halter. I love the style. Will browse the w3bsite again. Well done. Happy customer😍 as i love to shop ”

- Anonymous

“ Service van Ali Express is prima. ”

- Anonymous

Aliexpress Reviews

Customer Service - Average