Aliexpress Reviews

1.5 Rating 2,547 Reviews

11 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.5

Based on 2,547 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Aliexpress resolve customer queries?

Helpful Report

(4 years ago)

Greater than 49% of reviewers feedback is Aliexpress takes over a week to resolve customer queries.

Helpful Report

(4 years ago)

67.25%

Industry Average

“ I ordered wings twice ! And I am happy with products and customer service. Thank you, Bela from California ”

- Belay

“ Not bad. You have a lot of i8tems in this shop and they are fine and cheap (you can find almost anything), but... I had a problem with an item that I never received... And the customer service never heared me... ”

- Ruben

“ Good service, great customer service. ”

- Joyce Riley

Aliexpress Reviews

Customer Service - Average