Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

American Golf Reviews

1.6 Rating 155 Reviews

15 %

of reviewers recommend American Golf

Company Reviews

1.6

Based on 155 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how American Golf made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

American Golf 1 star review on 23rd September 2023

American Golf 1 star review on 2nd May 2021

American Golf 1 star review on 2nd May 2021

American Golf 1 star review on 2nd May 2021

American Golf 1 star review on 2nd May 2021

American Golf 1 star review on 2nd May 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered had no emails rung to see where order was on day 15 and was told out of stock and refunding as issue will all Apple Pay’s. Online still allowing you to buy. I told the company this sounds fraudulent that they keep hold of your money until request refund. Do not use”

Posted 4 months ago

“Please don't use american golf, they are an appalling company. Especially online, how on earth are they allowed to trade? I can't believe a legitimate online company can take payment but you get nothing in return except a confirmation of order! You will have to chase your order and make many calls. At this stage I'm just keeping my fingers crossed that I receive my refund. I paid for next day delivery, after chasing my order I was informed I would have to wait at least 3 days! I hope this review saves a few honest customers out there from being totally and completely ripped off. A totally shambolic experience”

Posted 6 months ago

“Awful company, avoid at all costs. Same old story, letting you order non existent stock and then hanging on to your cash as long as possible.”

Posted 7 months ago

“Can’t fault the stock levels or communication of delivery as per many others. However if you use EVRI for your next day delivery service (AG) then I am not surprised your customer service is over-whelmed. Garmin GPS watch left in a general reception and post collection are to the block of flats. No attempt to contact, no attempt to deliver and no signature as per AG process. Guess what, parcel wasn’t there when we received delivery mail with photo and no sign of it since. Can’t get through to customer service and no-one has any interest in a lost delivery if 3-5 days is best response you can do. Well I did not receive it, I did not sign for it and your courier company failed miserably. I will expect a full refund as you don’t have a signature from me.”

American Golf 1 star review on 23rd September 2023

Posted 7 months ago

“As others. Ordered, paid. Then on Monday informed order cancelled. Yet both items in stock when we checked. How can they keep getting away with this?”

Posted 8 months ago

“Horrendous service! bought an in-stock club and paid for next-day delivery (within American golf's next-day cut-off times). The club never arrived. Automated email back saying out of stock, on the evening of the day it was meant to arrive. However, is still showing in stock on the website. THIS COMPANY HAS GONE TO THE DOGS!”

Posted 9 months ago

“Ordered some shark tops, received email to say they could not fulfill order, will get refund in 3-5 working days, American Golf you took my money straight away why not a refund STRAIGHT away”

Posted 10 months ago

“To echo the reviews here, very bad service. Ordered two putters online & paid for on a Friday. Full Ordered cancelled on a Monday while I have to wait on €700 + refund for another 5 days with a cryptic reason given for cancellation . Very poor service .”

Posted 1 year ago

“Ordered a new driver after 4pm so knew it would not arrive the next day, but would have thought it would arrive the day after. No shipping confirmation arrived, to be told the item was being dispatched from one of the stores, the lady in customer services checked if they had sorted this out....No. Order cancelled. Very disappointed. Order now placed with a competitor.”

Posted 1 year ago

“Still waiting for my Grandsons golf clubs, ordered just after Christmas 27th. Promised 3-4 weeks, Now been waiting 10 weeks! Customer service, absolute rubbish. Don’t want apologies, just want my Grandsons clubs🤬”

Posted 1 year ago

“Worst customer service/ communication from any company I have ever dealt with, ordered some golf balls on Dec 19th and paid for next day delivery as they were a Xmas present. Tracking stated delivery on Dec 21st, never arrived and no further tracking updates. Emailed, messaged and called AG and received automated replys stating 48 to 72hrs for reply. I eventually managed to get thru to customer service phone line and was told I'm not entitled to any refunds not even the next day delivery as they had despatched them next day!!! Correct me if I'm wrong but I paid for next day delivery not Despatch.... No further updates received via email, luckily I paid via PayPal so opened a case with them, 16 days later I received the refund but no communication whatsoever from AG, absolute disgrace I will never shop with them again, unfortunate as I was scheduled for a club fitting but I'll now take my business elsewhere. Avoid at all costs”

Posted 1 year ago

“Sorry to say but this is my first and last dealings with American golf. Just looked up who seems to be in charge of this shambles of a after sales department. He knows who he is so get finger from up your backside and sort it out.”

Posted 1 year ago

“Paid for next day delivery 6 days ago, still waiting for item. Contacted customer service 4 days ago still waiting for a response. Useless.”

Posted 1 year ago

“They have an issue with their declared stock levels on their website, so will process your order and then email to say items are out of stock. I have checked 3 times and declared items actually out of stock. They still expect you to pay the delivery charges when back in stock (which would have previously been free with original order). no response via customer chat line. No resolution with customer service and no availiability of a manager or supervisor to resolve.”

Posted 1 year ago

“American Golf are a terrible company. Custom fit irons ordered in May, was advised orders take between 3 to 4 weeks to be made and delivered. It has now gone 3 months, with the Salisbury branch unable to provide an update to when I will be receiving the clubs.”

Posted 1 year ago

“I've had the same problem with Gift Cards, to me it's legal robery. A few people bought me Gifts Cards as Birthday presents and I put them to one side only to find out that after one year they expire. They've had the cash, it's cost them nothing to hold it and then tell you it's not available anymore. I will never use the store ever again.”

Posted 1 year ago

“Ordered my clubs with leeds branch and up until then I had spent a fortune with them on woods/drivers etc. Told 5 week lead time qhich was fine thwn got told had shipped after 2 weeks so thought great early deliver then went on Tues nothing Thurs nothing Tues nothing etc for 3 weeks. Spoke to manager and it was the manufacturer fault spoke to regional manager who said I had lied and it wasn't 3 weeks. No apology just poor customer service from 2 week in and no acceptance for the issue just fobbed off. Never ever order clubs from them again or recommend them.”

Posted 1 year ago

“Ordered custom fit driver on 1st June 4 week delivery eventually received driver few days late wrong shaft fitted on club after 4 phone calls and numerous emails nobody can give me an answer on when I will receive correct shaft totally shambolic customer service do not go near this company”

Posted 1 year ago

“These reviews are what I am experiencing. The company is a joke. What the reviews are saying are so true. They never phone back when they say and head office do nothing. The company is a joke”

Posted 1 year ago

“Told as my clubs were standard they should be in within 2 weeks max, 7 weeks later told they were on their way to shop and guaranteed delivery 3 days ago...... Same the following day and same today, still not in. Was lied to upon purchasing and then multiple times since. Never shopping there again. My fault really as i said never again when i got my first set fitted by them, then went to ping a month later after not feeling they were right and ping said they were 2 degrees upright and should have been 2 degrees down, 4 degrees out is alot in the world of golf!”

Posted 1 year ago

«
1
2
3
4
5
»

American Golf is rated 1.6 based on 155 reviews