American Golf Reviews

Name: American Golf
Rating: 1.63

1.6 Rating 155 Reviews

15 %

of reviewers recommend American Golf

Company Reviews

Questions

Metrics

1.6

Based on 155 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how American Golf made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

American Golf 1 star review on 23rd September 2023

Mark P

American Golf 1 star review on 2nd May 2021

Jim Lewis

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, helpful and staff and quality goods”

Helpful Report

Posted 6 years ago

“Good service, good price and quick delivery. Great company to buy from.”

Helpful Report

Posted 6 years ago

“Keenly priced and wide variety of goods”

Helpful Report

Posted 6 years ago

“Just bought a powacaddy fw5 from American golf, when I got it home it looked like the box had been opened at one end with the band strap only at one end and the cellotape loose, also the battery was not in the box provided for it but inserted into the trolly and the battery box left in the main box. Is this right???.”

Helpful Report

Posted 5 years ago

“Many of times been to there shop half the time don't seem to want to help you its there lost not mind”

Helpful Report

Posted 1 year ago

“Ordered a new set of iron's at AG Milton Keynes. Once I'd paid the deposit the service was atrocious. A long line of false promises and failure to return calls after my clubs had been lost at their distribution centre. Even when I eventually collected my clubs they said that I would get a call to discuss the problems with the service I received. Still waiting though.”

Helpful Report

Posted 1 year ago

“First of all, I’d like to state that I’ve had a lot of positive experiences with American Golf and staff. But only when it comes to apparel. I’ll only ever use them for that again. In June I got some vouchers for my birthday and decided to go get fitted for some irons and buy a set, through the 0% interest finance they offer. The fitting went okay. It was mostly positive. I got to try many of the golf clubs and it appeared the fitter didn’t push me towards any brands. He also suggested going for shafts that with me being a new golfer, won’t grow out of in 6 months time. Another positive but also ironic. I ended up opting for the Ping G425s. The Mizuno JPX 921s felt just as good to me. I could happily have used both but I was told the lead times for the Mizunos were longer. Why ironic? Because I have been through delay after delay. I was made aware there was a bit of a back log and it could be as late as early September. Fair enough. Good to be told up front. About 5 days or a week before the clubs were meant ti have been ready, I got a call saying they will be delayed until early-mid October. I called early to mid October enquiring. I was then told it would be late October. I was told that the short delay would be a positive as it must mean they are on the verge of going in to production if not already. The day before the clubs were meant to be at their warehouse, I got another phone call. Mid December now. An addition 5 to 6 weeks on top of that short delay as they are pretty much in production. Understandably I was extremely unhappy with this. I asked to just cancel the order. I’ve paid over half the cost of the clubs. I could have put that cash I was paying on finance away each month, sold my existing clubs and picked a set up off the shelf because my fitting was just about identical to many I’ve come across on those shelves. But I can’t cancel the order because they’ve already given Ping the money to manufacture supposedly and supposedly they can’t get that cash back. I asked to speak to a manager. Not able to do that but they’ll speak to one for me. What good is that? I put in an official complaint to American Golf. Got an email back right away saying they’ll look in to it and get in touch with the store. After that all I got was a passed on vague update from the store that the order is processing. Nothing else other than another email stating that the case is now closed. Useless. Save up. Pay a local professional for a fitting. They won’t take your cash and then treat you with contempt. I was hoping to start building my set a step at a time from American Golf along with 2 of my friends. They’ve now been told to avoid them like the plague. Keep focusing on quick cash ins American Golf and you’ll be flirting with administration again unfortunately”

Helpful Report

Posted 2 years ago

“Custom fit ordered and I call when I was told it was due in only to be informed of a delay. I don’t have issue with the delay but would of expected a cal to inform me of such.”

Helpful Report

Posted 2 years ago

“Went to purchase a new ping club value £249.00 went to sort out paying told that 2 of my gift cards were out of date by 10 days how do I know if they are out of date if no dates. Are shown on card I was willing to put approx £125.00 to the purchase of the club it’s just a con by the company I will never use A G again and will inform all of my friends also not to deal with this company if their were dates on the vouchers as to when they would run out you can only blame yourself for not using them t the way A G runs this scram amounts to a con”

Helpful Report

Posted 4 years ago

“AVOID unless dealing in store Thought I’d be safe dealing with a well known company. Awful process from start to finish. Missed delivery timescale (4 days in a row) awful customer service (lies, failed callbacks and no one interested in owning an issue) honestly never had an experience like it and lots of other companies out there that offer much better value and actually provide service if anything was to go wrong. AVOID”

Helpful Report

Posted 5 days ago

“Order confirmation: AGGB- 05199656 for a TaylorMade Qi10 Max Designer Series Blue White Driver on 25/2 paid extra for delivery within 3 days, called on 27/3 was told that it will be picked up by courier in the afternoon waited for the tracking number from courier (never received) checked online my order is still on awaiting dispatch. called on 28/3 and was told it has all been packed and schedule to be picked up by courier at 4pm. Today i check my order online is still awaiting dispatch. I was assure that the product is with them and packed. I am leaving on this Sunday I doubt if this will be deliver to me before that. They like to fool their customer around paid extra for delivery within 3 working days. It is over 3 working days now where is my golf driver? Unless they work on Sunday only while Mon-Saturday is off. Lies after lies and promise they cant keep. Contact them by email and reply came that they will reply in 3 days time......One thing they are very efficient in is payment are collected from you instantly.... STAY AWAY....”

Helpful Report

Posted 1 month ago

“Paid using gift card and cash and was given a refund onto the gift card but kept my cash. Customer services addressed zero of my concerns with how their returns policy is badly written, doesn’t make sense nor how the policy is just predatory to get more money from the consumer. They ignored my reasoning of how I could send back the entire order and re-order using the gift card to get the cash back and how just refunding me what I’m owned would save everyones time and effort”

Helpful Report

Posted 2 months ago

“Wish I’d read these sooner. Ordered a club next day delivery for a birthday 3 days later. Birthday gone and still no sign of it. Reason for ordering from them - next day delivery! From these reviews it sounds like they are mis-selling their service.”

Helpful Report

Posted 3 months ago

“I can strongly recommend not to buy from this site. Got a bug on a garmin golf watch. They asked me to send it in even though I wrote when I bought it. When they received it, it took 1 month before I received a short letter that the warranty did not cover this, that it had expired. Cost me £25 to send over watch, now they wanted another £25 to send it back, even though it will never work again. Worst service you can give. So don't buy here if you don't live in England!!”

Helpful Report

Posted 3 months ago

“Placed an order 10 days ago and paid extra for next working day shipping - all I have had so far is a tracking number that says not dispatched and no reply to my email to customer services. So a definite 1 star for this shambles and would strongly recommend avoiding as plenty of good UK online retailers.”

Helpful Report

Posted 4 months ago

“Twice my order has been messed up. Firstly due to item not being in stock after i had already paid for it, secondly due to wrong colour item delivered. Would sadly steer clear of this company in the future.”

Helpful Report

Posted 4 months ago

“Ordered on the 15th December, never received email confirmation. Supposedly 3 - 5 days delivery, never received my item. Very disappointing as it was, a Christmas present. Just called today 27th December, to be told they refunded me on the 18th as the item was out of stock. I should of had an email of confirmation, but nothing. Just looked on line and the top is available in all sizes, so how can this be available still. If I had know I would of gone and purchased something else as I would of had time to do so. But I kept thinking it would arrive. Won't ever use them again.”

Helpful Report

Posted 4 months ago

“Appalling service. My order was delivered to the incorrect address nearly 3 weeks ago. The photograph taken by DPD is not my house!!!!! I have telephoned several times, emailed and my case is under investigation.... I have requested a full refund, but am still waiting... They should not be allowed to keep peoples money and not refund in a reasonable time frame. This was Christmas presents, which I explained and still no refund!!!! I will never buy anything from American Golf again.”

Helpful Report

Posted 4 months ago

“Ordered on 4 December. Still not received a confirmation or delivery but as others have said the money has been taken. Have only received an email to say how busy they are. Very disappointing service.”

Helpful Report

Posted 4 months ago

“Appalling company. Liars, cheats and conmen. There are many other golf goods providers out there. Please don’t buy from this shower. When they claim they dispatch items it’s a lie. They don’t send but still take your money. This is fraud.”

Helpful Report

Posted 4 months ago

American Golf is rated 1.6 based on 155 reviews