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Argos Reviews

2.7 Rating 4,021 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,021 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
An ebay parcel has been delivered to an Argos store, text message sent with the FM code for me to collect it but returned to seller after just 4 hours. The justification was that the item sat on Argos shelf for more than 7 days. That item has been purchased in fact 5 days before, I showed them even the paypal receipt. All in van. Item gone. Clearly a huge Argos system error but they don't admitted and refused any kind of help or to investigate. They refused even the invitation to speak over phone to a click and collect ebay representative. I will never ever order something using this store to collect. I have to say also that I was not quit well treated inside the store.
Helpful Report
Posted 6 years ago
Both my husband and myself are over seventy and when we had a delivery of a bed frame there was no offer from the driver to help take the boxes up to the bedroom so we had to struggle to get the boxes open and then carry the bed frame components up the stairs. I am disabled as well but no help from the delivery people whatsoever. Will not order anything from Argos again.
Helpful Report
Posted 6 years ago
They didn’t ordered a bed turned up broken sent back sent again 3 weeks later then it turned up with the same problem sent back and got my money back customer care there wasn’t any waste of time will never order anything from them again
Helpful Report
Posted 6 years ago
order was for camera and case which was shown in the same advert pic and there wasnt extra price for the case....when i complained i was told it was extra (how i dont know) i wont use them again
Helpful Report
Posted 6 years ago
They never have anything in stock. This includes using Click and Collect at Sainsbury's. I tried to order a waterproof sheet for a cot but it wasn't possible for it to be delivered to my local Sainsbury's -- ever, it seems. When I asked in my local Argos store why this was, he said it was because they have limited storage. Do you have any idea how small a bed sheet for a child's cot packs down to? Hardly a space waster. Other times I've tried ordering towels and things, but they didn't have the amount I wanted (and it was a large store), and I found everything in Asda next door instead. This is exactly why people go to Amazon.
Helpful Report
Posted 7 years ago
Bad service, rude employees
Helpful Report
Posted 7 years ago
I bought a Humax hard drive FVP-5000T recorder that started making a noise, I took it back yesterday 10 miles away as local store had no stock and got a replacement, all good so far. Set it up last night and it’s just as noisy as the last one, so took it back to my local store today for a refund. I was asked where’s the £10 gift voucher you received, as this was 5 months ago when I bought the original I had forgotten all about it. But my main point is I have had to make 2 journeys now totalling 30 odd miles the least Argos could do is wave this £10 , but they have taken it off my Argos card. I normally sing Argos’s praises to everyone always have , but today’s experience has really upset me
Helpful Report
Posted 7 years ago
New website, hard to move around and you have to navigate about ten different pages just to get to the item you want and that is with using the ACTUAL name of the product
Helpful Report
Posted 7 years ago
Bought a watch from them and the bracelet was adjusted in-house. Nearly lost an expensive watch due to pins falling out. If they offer to adjust your watch, my advice is not to do it. Get a proper jeweler to adjust it.
Helpful Report
Posted 7 years ago
Very poor customer service in maskew avenue store Peterborough. Fast track item may as well of been an ordinary order. Long waiting time. Store dirty to
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Posted 7 years ago
The catalogue on line was cheaper than the Argos shop at the time of purchase ?
Helpful Report
Posted 7 years ago
Having ordered a product and paying online I arrived at the store to collect it only to be told that it was a damaged item with bits missing it was the only one they had in store and should not have been shown as in stock, they staff were very helpful and tried to locate another one locally but there were no others. Having check myself when I got home I found stock at other stores further away in other counties so I contacted Argos via the live chat asking if they could do a inter store transfer only to be told they can't, I feel let down and shocked that they can't do this. I have dealt with many national companies in similar stock situations and they have bent over backwards to try to help and transferred goods from other stores to keep their customer happy, I would have thought a big company like Argos could do the same but alas not. As a regular Argos customer I wonder if I will use them again, it seems that customer service is not that important
Helpful Report
Posted 7 years ago
FOOT BOARD DAMAGEED
Helpful Report
Posted 7 years ago
Went to till to order a game to pay with gift card and cash. The till staff did not know what she was doing and took 15 minutes to proceed the order....
Helpful Report
Posted 7 years ago
I received some love to shop vouchers for Christmas, unfortunately this lead me to shop at Argos. I thought I would treat myself to a little ring and after standing at the jewellery counter for a fair while and having 2 members of staff behind the counter completely ignore me and then disappear. I then noticed a small sign saying I had to go to the main shop counter for service, on my way across the shop a young employee standing around asked if she could help, after explaining my requirements she just pointed me to the main tills. I then had to queue and when I got to the front 2 members of staff argued over who was going to serve me. I then had to go back to the jewellery where the lady was very unhelpful and rude. I actually ended up buying something comepletely different and had to queue again to pay ( due to the vouchers) the staff that served me were so sore faced and the lady that passed my item to me just dumped it in front of me, stamped my ticket and walked away, it was a large item and she didn’t even ask if I required a bag. Needless to say I shall not return and I am very dissappointed with how far Argos have sunk.
Helpful Report
Posted 7 years ago
Ordered tv Was promised it would be delivered that night between 7pm and 10pm Didn't show Phoned next day was promised it would be delivered between 2pm and 6pm It did arrive on time but unfortunately wrong tv was delivered Phoned them up to be told they would collect it next day and deliver the proper one By this time I lost the trust and ended up taking it back myself and picked up the proper one Waste of delivery charge Was also told the reason for not delivering on the 1st time slot was it was misplaced on van only to be told when it was delivered the guy refused it because was supposed to be a 2 man job Won't be trusting them with delivery again
Helpful Report
Posted 7 years ago
Fast tracked my order and nobody was on the counter so I queued at the order point
Helpful Report
Posted 7 years ago
Ordered bed waited 2 weeks for del. del time not convenient when received order was wrong had to wait another four days for right part to arrive very disappointed
Helpful Report
Posted 7 years ago
Online order recieved two parcels over two days instead of the four hour I was expecting and errors with both.
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Posted 7 years ago
I ordered a set of pots and pans from Argos. Although the delivery arrived on time, one of the pans were missing. I box looked open when it arrived to me. They quickly resolved me issue though.
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Posted 7 years ago
Argos is rated 2.7 based on 4,021 reviews