“The Asda at Fosse Park is great but I'm giving the Oadby branch just 1 star after mistreating my parents that are both in there late 70's. After they had taken a radio to checkout that had a big display price at £20.57 only to end up being told it's in fact £35 and was priced wrong, the manager decided for the sake of losing £14.43 he would take the entire display of and getting real abrupt and narky with my parents. I can say, after years of them shopping there they now will be shopping elsewhere.”
“i am disgusted. i bought sandwich filling from asda earlier today, and as i opened it, i discovered a maggot inside. this is disturbed me, as asda takes pride in there items, but obviously don't proof check properly. i fail to comprehend why it was in there. this has now made me have a negative view, and i will no longer be attending. you should feel disgusted.”
“Was due £10.92 from online delivery as substituted champagne glasses were not wanted. Complaint began on 31st May 2015.
Called on 3 separate occasions to be told I had to take the glasses (which I had never ordered, spending my petrol and my time) back to the store before I could get my refund. The rude CS person told me I should have checked the glasses before the driver left. Considering I was never advised by the driver there were substitutions in my delivery made that arrangement quite impossible unless I had been psychic!!
Finally told complaint would be escalated to Burgh Heath Manager and to await a call. Its now 22 June 2015 ...still waiting .........................”
“The online grocery shopping customer service is disappointing. After more than a week of no delivery of my order and calling every day to speak either to customer service or the store itself, I was offered a 5 quid voucher for my inconvenience.......completely disappointing and changing supermarket immediately!!!”
“asdas motto now days. customer is never right, be as rude as you can to a customer, call them liars, mislead customers by placing wrong price tags , disgusting.”
“The customer service I received was dreadful, I went to the do it yourself checkout and I asked the colleague who had ginger hair and a unhappy look on her face to help me, she said I was better going to a human checkout next time as I am 'too old to operate the modern technology'”
“DO NOT SHOP AT THIS STORE. I ordered two sofa's on 22/03/15. The day they were due to be delivered I received a phone call saying that both sofa's were damaged. My husband telephoned ASDA to express our disappointment, they were very unhelpful. They did say they would phone us back within 24 hours to discuss the matter, they failed to do so. I have complained via the website several times, all I have had in return is two nonsensical voice mails (despite me requesting a written response). I received a second email on 18/05/15 saying my order has been dispatched, when I telephoned to ask when the delivery date is I was told 21/05/15, I informed the assistant that this is impossible as the date has already passed. He checked again and said 21- 29th May, I said again this is incorrect, I should have a delivery date, not a delivery week.He attempted to contact the couriers as he could not figure it out, he was unsuccessful. He has taken my number but informed me that he will not be in contact in at least 24 hours. THIS IS APPALLING CUSTOMER SERVICE!”
“Just had a delivery from ASDA. I've ordered and had deliveries previously where they bring the groceries up one flight of stairs. This time the driver very aggressively told me he's not coming up the stairs and either I come down and get my groceries or he takes it back. Then proceeds to argue and shout at me in front my building and cursed me too! Told me it didn't matter if I had his name which he refused go give me the last name and that I could take down his license plate number that ASDA won't do anything. That says a lot about that company and I will not ever shop from them again!”
“I bought Asda's own 'comfort dry' nappys and they are rubbish! Not comfortable at all they've left marks around my baby's legs. my baby was in his nappy for 4 hrs and the nappy exploded and the bits inside leaked all over him! I'm sure a nappy is meant to last more then 4 hrs specially if your baby sleeps through! Several occasions now my baby's woken up because the nappy soaked through on to clothes after a short period wearing them. Wouldn't reconmend these to anyone! rubbish fit, uncomfortable and far from 'dry'!”
“Queens road asda is disgusting horrible unhelpful ignorant staff stood queing for 10minutes as I needed something from the counter and the women behind the desk was serving someone and didnt think to ask any off the staff what was watching the self service tills to help with the Wye, disgusting”
“Rubbish company that really don't care about its customers. They only care about sales. I left a message for the store manager to call me and it's been 2 weeks and no call. They are a disgrace to Walmart and a disgrace in retail. I can't believe they treat their customers like this.”
“2 weeks ago got food poisoning from cooked chicken partner and I very ill asda do not want to know do not buy the chiken it could kill you and they do not care I am not the sort of person to write reviews but be aware asda do not care for customers”
“customer service must alien for ASDA, holding A list then put listed items into shopping bag, it's a job tooo brainy for most of them, because they manage to get wrong all the time.”
“I brought a product for my daughter as a Christmas present she was very upset to find the toy was not working. I paid in self checkout and I had to wait approximately 15 minutes to get staff assistance . This is a disgrace!”
