“Literally had to cancel 2 out of the last 4 deliveries as they failed to turn up in the agreed time slot AGAIN!! Even when I spoke to their call center (Which sounded like it had been outsourced to India) they could give me no window of when it might arrive. I have subsequently tried Tesco deliveries and they have been spot on every time. I wont use Asda online again!”
“After submitting and paid for order online, invoice shows paid for 10 bags, as a stauch recycler, called customer service, told there's an option to click NO to bags, as default is YES, illegal in any financial transaction anyway!
Then during pickup, had to key in 10 digit order number AND your FULL date of birth on an upright hugh monitor in full view of everyone else in the queue behind! should be popular to "certain" customers!
Complete order is kept in several lockers and you must access lockers according to the sequence given, once doors locked, it won't open again, plus doors are annoyingly self closing. Therefore imagine, you're outside in natural elements albeit an overhead shelter, trying to keep the locker door open with your body, no table about, trying to empty your shopping into your own bag/s, take the full bag/s to your car boot then moving onto the next locker!!! If you forget the next locker number, you've got to go back to the monitor screen!
On the other hand, imagine if you're waiting for someone in front of you following the above charade to empty their shopping from the various lockers as the monitor screen can only process ONE customer at a time!
As others in the queue is waiting, all watching you perform your charade, you wouldn't dare checking your shopping items to your invoice during pick up, so on returning home, on checking, realised one egg broken, one tube of vitamin C missing and instead of haddock, I was given white fish! Yes, the monitor did provide you the option to return unwanted, presumably substituted items, but as you're not able to check during pick up, that option is nullified.
So I called customer service again, admit she was cordial and agreed to refund all concerned items, however I was told that my account will now be "checked from time to time" ????? Whats this all about?
I was again told, there is an option to click NO to substitution, as again default is YES, which again is illegal in a transaction which is paid for in advance anyway. On both these options (carrier bags and substitution) I failed to notice both these options during check out.
Overall a good idea for those who like me despise shopping thus the two stars, but certainly needs improving e.g. why not a PIN instead of having to key in a 10 digit order number AND date of birth for each pick up as it would be easier to remember and speeds up the queue at the monitor. Otherwise, it would definately be a deterrent for the matured, badly sighted and the vain plus the holdup in the queue waiting to access the monitor defeats of the benefits as it's now a Click and Memory keyboard test, juggling door whilst empty contents AND navigate between car and locker feat ..”
“I use ASDA Biggleswade home delivery and apart from one item missing one time the money was refunded very quickly.. I have never had them arrive late always in the time slot i chose.. today i had a delivery booked for between 9am -10am it arrived around 9:15am. My only moan is when they deliver there is often too many carrier bags, some with only 2 items in which is a waste. But i give ASDA Biggleswade 5 stars for the service they provide. Seems some other branches need to up their game.”
“NO STARS....
Order booked between 5pm-7pm. Rang Asda as they were late and was holding on for 8 mins, hung up as the driver turned up at 7:21pm. As usual, this may be the third time we've used this comedy act, the shopping was in the crates and myself and my partner had to pack the shopping in to our own carrier bags at the front door. Remind me again if ASDA provide a home shopping service to save you time and hassle of going to the shop?!! We never said we wanted to be packing shopping at our front door, we would certainly save ourselves the embarrassment and go to the bloody shop and pack it at the bloody till. This whole service is a sham. And they didn't even deliver a bag of fries, which the customer services operative said they would reimburse us along with the carrier bags we paid for. She also offered us a £5 voucher off our next order, but I declined it as I WILL NEVER SHOP WITH THIS OUTFIT AGAIN. ABSOLUTELY AWFUL SERVICE AND INSINCERE APOLOGIES. DON'T WASTE YOUR TIME WITH THIS LOT.”
“Delivery agreed 6pm to 8 pm . No show so I phoned at 9pm to see where it was . I was told it was on its way the driver must have been held up in traffic, likely story. Phoned again and after 15 minute waiting to speak to someone was told at 9.50pm it was delivered. I challenged this and was then told the driver could not find us. I said we had hundreds of deliveries and sat nav brings you to the door. I also asked why the driver did not phone us. I was told my money would be refunded and could reorder if I wanted to. No-one kept us informed by text, or phone, they just aborted and left us up in the air. They need to get their act together. Drivers should phone customers if they have a problem.”
“Ordered George curtains, 1st lot went missing, made a 12 ml wasted trip, to be told lost in transit. Difficult time with hard to comprehend customer service staff. Ordered again, this time arrived after a few days. Collected from Asda Queensferry waited 10 mins at unmanned desk. Have since read a few reviews, oh dear!!!”
“Would like to say thank you to the staff at asda in west end Southampton branch yesterday afternoon on the 31st October 2018 for helping me take my shopping to my car because I have a bad back. Very helpful.”
