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Balsam Hill Reviews

1.3 Rating 421 Reviews

4 %

of reviewers recommend Balsam Hill

Company Reviews

1.3

Based on 421 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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Balsam Hill 4 star review on 22nd December 2023

Balsam Hill 1 star review on 28th August 2023

Balsam Hill 1 star review on 28th August 2023

Balsam Hill 1 star review on 17th February 2023

Mary Beth O'Brien

Balsam Hill 1 star review on 23rd December 2022

Balsam Hill 1 star review on 23rd December 2022

Balsam Hill 1 star review on 23rd December 2022

16

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've ordered several items over the years and have been happy with their quality. However, their return policy is unreasonable. My items came 12/20 and returns needed to be completed within 30 days OR by 12/25, whichever is sooner. Had the 30 days, but they would not accept the return.....have to pay your own shipping at $10/box too.”

Posted 3 months ago

“I purchased a Balsam Hill Fir tree. I learned that once the warranty is up, which is three years, that you will no longer be able to order replacement master bulbs. If that master bulb goes out, a large section of your lights won’t work. The live chat suggested I look for the bulbs on Amazon, and appreciated my understanding. I will not buy another very expensive tree from Balsam Hill”

Posted 3 months ago

“P.O.S. Already threw it away. So much bad I don’t know where to start, but I’ll try. The tree’s branches droop and are beyond being able to “fluff”. Any ornament with any kind of weight is hard to hang and pulls the branches(es) down further. The top does not allow for a Star or Angel. The upper part is WAY heavier and bulkier than the company leads you to believe. They show a petite woman assembling that top part. NO WAY! It’s borderline false advertising in my opinion. And don’t plan on easy storage. The bottom part is on wheels, but you better be storing it on the same level in your home where you display it, because it easily takes 2 people to get it up and down stairs. My advice is to stay away. There are plenty of other options.”

Posted 4 months ago

“The company has gone down hill greatly and the customer support is more like customer harassment. We have had four trees that have all made it one full Christmas season and never through the second season without failure. We had one replacement honored under warranty and any replacements still originate off the initial tree purchase date. So essentially, there's nothing they will do if the brand new "replacement" only works once... you're simply out. It seems they price the trees higher to cover the fact they are planning to replace them one but then you're on the hook from then on with their warranty policy. I think I'm more frustrated by the fact I was foolish to buy into their false quality for longer than I should have. Caveat Emptor.”

Posted 4 months ago

“Accidentally ordered two tree collars on Dec 15 2023. Wrote them about this wk after Xmas and never heard back. Couldn’t get anyone on phone. Finally today did get a real Person and was told they are not returnable. $250 down the drain. These people are robbers and should be arrested”

Posted 4 months ago

“I guess Balsam Hills rating of 1.3 stars and says a lot about its credibility. Ordered a tree and it was supposed to be delivered before Christmas. Never arrived, no shipping status, nothing. Tried to log in with my credentials and a "data does not exist" message is returned. I sent email to the company, and it was returned as a non-existent email address even though it a link on the email confirming my order. DO NOT DO BUSINESS WITH THIS COMPANY!”

Posted 4 months ago

“Ordered a tree in November started to worry about the beginning of December tracked the tree they said it was delivered, but it never was. I want my tree but no customer service. Very disappointed”

Posted 4 months ago

“There is not an option for an unlit white Christmas tree. This is not Christmassy.”

Posted 4 months ago

“As a customer with choices, I want to make you aware of my experience with Balsam Hill in hopes I can prevent someone from having the same experience. Last year amongst, many other items purchased through Balsam Hill, I purchased 7 LED wreaths for decorating my house. Last year when I installed the batteries were died within about a little over a week. All of the wreaths had burned the batteries in that short of a time frame. I thought well maybe the batteries, while new, could have been bad. I changed all the batteries last year and the same thing happened again within a little over a week. This year I pulled out the wreaths to decorate, once again, replaced all batteries and hung them...same experience. So, this is the second season with wreaths hanging and no lighting. I called Balsam Hill to explain my situation. I spoke to George, Rose and Lliam on three different encounters as well as sent an email to customer service and received response from Leticia. The summary of all responses is, "we understand this is a problem, maybe go buy lithium rechargeable batteries now and hope that will address the situation. Also, we will give you 10% off a future purchase" I would expect this from a fly by night company on the internet but not one that markets as a solid quality company. To say I am deeply disappointed in their response and product is an understatement. I will not be buying from Balsam Hill and hope this helps someone else before making a purchase. Their Response: "Dear Chip, Thank you for contacting Balsam Hill. We hope this message finds you well. We appreciate your continued support as a valued customer. We want to sincerely apologize for any inconvenience you've encountered with your Wreaths. Unfortunately, we regret to inform you that, as your warranty has lapsed, we are unable to send a replacement at this time. We understand how frustrating this situation can be, and we truly empathize with your disappointment. Our team is here to assist you in any other way we can within the limitations of our policy. If there's a specific issue you're facing or if you have any questions, please feel free to share, and we'll do our best to offer guidance or explore alternative solutions." Sincerely, Leticia Balsam Hill Customer Service”

Posted 4 months ago

“Such terrible customer service And what a regret to have bought a tree from Balsam Hill France our tree is crooked, recognized by Balsam Hill no commercial gesture! we will offer you either a refund or an exchange with another tree When no tree interests you, on the 7th day of Christmas, the after-sales service is terribly lousy! Our problem arose on 11/27 with a promise to change our tree, today 18 December still no stock AWESOME! We end up with a tree that is not straight and we have no solution that interests us to offer. Advice go your way. At the price of the trees the service is completely zero And for several days, balsam hill no longer responds to private messages”

Posted 4 months ago

“We ordered four wreaths two years ago three of that for a broken call customer service they said sorry we hung them for a total of 60 days and now three of the four don’t work they offered us 15% off a new order of $390 No thanks I do not recommend this company.”

Posted 4 months ago

“I have had two other artificial trees and both were realistic trees. The first one lasted 17 trees and they are no longer in business. The next one from Costco lasted 7 years. Four years ago I purchased a tree and 14 swags for my stairway from Balsam Hill. The swags light didn't work at the end of the first year. The tree has burnt strands of light at the top of the tree and they can't be replaced. The quality does not match the price. I will never purchase again from this company and the purchase was before covid so they don't have an excuse.”

Posted 4 months ago

“Bought our tree in 2019 it was beautiful. Put it up in 2020 and middle section lights were out. BH sent a replacement. In 2021, put up the tree and top section lights were out. They didn’t make that tree anymore so sent string lights. Picked out a different tree and it was beautiful but didn’t arrive by Christmas (lost in shipping). Put the tree up this year and yesterday the top section went out. My wife called customer service and they told her there was nothing they could ( or would) do. Obviously an off shore call center now could barely understand them and they wouldn’t help. She called back and got tech support. Switched out the master light three times, they would burn out immediately. They told her the lights were defective but the tree was over a year old so they can’t help. Waste of a LOT of money!”

Posted 4 months ago

“Our tree is a few years old and very expensive. After the first year whole sections of lights stopped working and despite spending hours tracking down & replacing the bulbs responsible, it still has huge gaps of darkness. Buying alternate strings this year to fill the gaps and will likely resort to stripping it of ALL lights and just retain the tree. Totally not worth the money!”

Posted 4 months ago

“Don’t buy form this company! Purchased a tree but middle part was missing. Waited one week for the replacement to arrive. And only to find out it is a faulty one and the tree does not light up on the middle section. Called customer service asking if they could send out a replacement with priority shipping and they said the replacement would arrive only in 5 working days! Waiting 2 weeks already it’s such a disappointment. Buying from a different company instead with next day delivery option”

Posted 4 months ago

“I just bought a tree from Balsam Hill and it was a total disappointment. I paid a lot of money for the tree and it didn't look as realistic as it described. I didn't realize there was $ 50 fee for the return so I asked the rep as well as the supervisor to waive the fee due to false advertisement. They refused to make the exception and said my satisfaction didn't not qualify for the free return. It's only fair that I absorb the return cost if it was my fault. It's the fact the description and pictures were falsified and I have to pay for their false advertisement. I'd pick the Costco tree over this damn ugly tree for a fraction of the price. I should have read the comments before making my purchase. Please do make the same mistake that I did.”

Posted 5 months ago

“DO NOT BUY FROM THIS COMPANY - We purchased a $2000 9 foot tree on November 1st. By December, we had still not received it. Last week we finally received one box with half the tree then this week we got another box. When we opened it, there was half of the tree we ordered and parts from another TOTALLY DIFFERENT TREE. Customer service has been useless, have yet to agree to ship us the second half of the tree we ordered and have been completely terrible to deal with. We are SO disappointed. They are not reliable. Save your money.”

Posted 5 months ago

“Bought a two thousand dollar tree and after four years nothing but light issues. Call customer service and explained what the problem was and only got back very basic trouble shooting. After waiting on hold for ten minutes, I was told I had to buy a hundred dollar string of replacement lights, but since there are multiple strains out color and clear, I need multiple strains. And PS I would have to buy led because they don’t sell incandescent lights anymore.”

Posted 5 months ago

“One segment of lights went out and BH does not stock parts for the tree any longer because it is 5 years old. I was told that they erase your records after four years, so they couldn't even give me any information. Their tech department is a joke.”

Posted 5 months ago

“This is the worst Christmas tree I ever bought! It upsets me so much I don't even want to put it up! The first year we bought it the lights on the whole top never worked! I spent a long time talking to customer service. Basically they will not do anything. The only resolution they had was to send out new lights. What a joke! My lights are white and they sent out colored. I called and complained again with no resolution. Every year since a section does not work. At this point my tree has 2 sets of lights and looks absurd! You are better off buying a tree from Home Depot, Menards, or Lowe's. DO NOT WASTE YOUR MONEY ON BALSAM HILL!”

Posted 5 months ago

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Balsam Hill is rated 1.3 based on 421 reviews