Balsam Hill Reviews

Name: Balsam Hill
Rating: 1.26

1.3 Rating 421 Reviews

4 %

of reviewers recommend Balsam Hill

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1.3

Based on 421 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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Balsam Hill 4 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After only one year of use. Tree lights have failed.”

Helpful Report

Posted 5 months ago

“Our tree is 5 years old and we paid approximately 1500 for the three. Multiple light sections were not working and we spent 4 hours following the trouble shooting guide with no success. Spoke with customer service and they said there was nothing they could do. I would never recommend this flawed product given the price point. Expected Better qualify”

Helpful Report

Posted 5 months ago

“We bought a 9’ BH Nordmann Fir Twinkly lights tree on 20/11/23. The tree arrived with broken pieces and defective lights. I contacted the company immediately for a return. They kept saying it’s been actioned, but we heard nothing. Different advisors said different things. I’m not sure this company is legitimate? I’m shocked by the good reviews we found on line. This tree cost £1069 and now we can’t get hold of anyone to get a refund and return the tree. Customer service repeatedly refuse to put you through to a supervisor/ manager. You can’t get a straight answer from them. I think it’s a scam. Buyer beware!!”

Helpful Report

Posted 5 months ago

“we purchased a 7.5’ tall tree. Received it timely. Put it up last Christmas ,only to find that section #2 lights were completely out. We called and the contact person was very nice and said they would replace the section - IN THE SUMMERTIME, In the meantime, they sent us a LONG string of lights for us to put on the tree. there were too many, so we had to go out and buy several shorter strings. In August, we received the new replacement of section #2. we put the tree up last Sunday and low and behold, half of the second new string did not work, and, part of the third section was out! This has been such a pain in the neck. I would NOT recommend anyone buying this tree. For the very expensive price, It is NOT worth the aggregation! a bunch of lights”

Helpful Report

Posted 5 months ago

“Yet another disappointed customer! We bought our tree 3 or 4 years ago. It cost something like $1200. The lights are very unevenly distributed, with a lot of them on the top and bottom sections, while the middle section is sparse, making the tree look cheap and silly. We also bought a $99 tree topper that did not arrive until our tree was set up and decorated. So we saved it for the next Christmas, only to find that the light inside the rotating star came on for about a second, never to light up again. Of course customer service was no help at all. We wound up throwing the tree topper away—-what a waste. I’d never buy anything from this company again.”

Helpful Report

Posted 5 months ago

“I purchased a 9 foot tree a few years ago and the lights have already gone out. I spend a lot of money on the tree and it didn't last long. Would never buy from Balsam hill again”

Helpful Report

Posted 5 months ago

“BUYER BEWARE - - DO NOT SHOP AT BALSAM HILL! I purchased over $4,000 of xmas decorations/tree a few months ago and when I went to set things up, one of the items had lights that did not turn on. When I called to get help on this matter, they told me that the warranty was expired (bought 2-3 months) and there wasn't anything they could do. I had no words and was completely shocked by the way they treated me as a customer who spent a lot of money with their business.”

Helpful Report

Posted 5 months ago

“Not worth the money. Light don’t work half the time. Last 3 year had to work on lights this year lights no longer work. Customer service said buy a new tree. $ 1400 you would think it would last longer than four years.”

Helpful Report

Posted 5 months ago

“This tree is not what I thought. Very expensive for what it is. I don't know how any amount of 'fluffing' is going to get this tree to hide the pole and all the wires. Very disappointed. Also, you're led to believe on their website you can make payments through PayPal, when in fact you can't unless you apply for and get approved for PayPal's credit line. Deceptive. Looks like we're stuck with it unless we want to pay a lot to send it back. Definitely DON'T recommend this to anyone.”

Helpful Report

Posted 5 months ago

“December of 2020 , we purchase 3 x 10 foot strands of battery powered LED prelit Fraser Fir garland for about $175plus per strand. The garland itself is a very high quality and beautiful. Each strand has 2 light strings powered by 2 seperate battery packs each using 4 AA batterys. This year 2 of the strands each have 1 string that will NOT light up. I called Balsm Fir and was told the guarantee on these garland was 30 days, and they could do nothing for us, and they had no idea what was wrong with them. The rep told me that some people ( other saps who spent mucho$$$ ) simply restring the strand with their own lights.$500-$600 for prelit Garland that lasts about 3 years is a rip off.Unless you want high quality garland with lights that will stop working in 3/4 years go some where else. poor value”

Helpful Report

Posted 5 months ago

“Bought a tree in 2017 and have treated it with kid gloves. Now half the lights don’t work and I have zero idea where the issue is. Tiny fuses in every plug, just better off tossing it and moving on. Garbage product.”

Helpful Report

Posted 5 months ago

“Christmas tree lights would not come on in one section of the tree. The agent mumbled and was hard to understand, I still don’t know his name. He did not listen or understand the product well enough to help. My problem was not resolved, I had to look up and tell him that it was a resistor box on the LED lights that was going out. My lights would not come on but if I moved the box they would flash on. This a tree I purchased in 2019 and have only used twice. Then he was condescending, when I asked if there was a resolution he laughed and said buy a new tree, no offer of a discount or apology about a faulty electrical system; LED lights that last 100,000 hours are no good if the resistors give our after 20 hours of use. Worsted experience with a company ever.”

Helpful Report

Posted 5 months ago

“I brought a tree 4 years ago and it's a 10 ft tree the Cheap Plastic connecting the Top and Bottom of tree Broke. I called Over a Year ago and made a complaint First they were going to send a new tree because that part is not available to be sold than I got a email They had no more Tree they were Sold Out AND NEVER HEARD BACK FROM THEM”

Helpful Report

Posted 5 months ago

“Just a warning: I got scammed by the Balsam Hill company. I bought a tree on sale for $1800.00 and less than a year later, most of the lights went out. They gave me a very hard time about replacing it and even suggested that I go to Home Depot and buy more lights to put on there. Finally I got them to replace it but they wanted the original tree back. My poor husband and I had to wrestle a 9 ft tree into 2 refrigerator boxes and return. They then sent me a replacement tree that was $300.00 cheaper because mine was out of stock. The new tree lights lasted 1 year again! That time when I called they said “we don’t warranty replacements.” So in other words, they replaced my defective tree, with another defective tree. Their customer service is horrible. I would never buy anything from them again. We thought we were investing in a tree to last for many years. Not the case. This year we are going to cut all of the lights off and restring. We have to try to get our moneys worth. For 2 older people, this is very difficult work. Very sad that they do not stand behind their products.#balsamhill”

Helpful Report

Posted 5 months ago

“I would give Balsam Hill a zero if that was an option. We bought this expensive tree and the lights went out the first year. After arguing and fighting to have the warranty honored the new tree lights went out as well. We were told there would not be another replacement. DO NOT WASTE YOUR MONEY!!!”

Helpful Report

Posted 5 months ago

“We spent a little extra on the balsam hill tree was great for 3 years then after that nothing worked. Weird how the warranty is only for three years. Get a cheap tree and buy one every three years for the price you pay for this tree. Customer service is ok however Steven was as helpful as 2 legged horse .”

Helpful Report

Posted 5 months ago

“Purchased a 9' California Baby redwood tree, rolling stand and storage bag late 2022. In January 2023 when putting away, found the bag they said to get did not fit. Told me, they would replace but backordered-all this year. Just off the phone for a third time and told- sorry no bag as it was only under warranty for 30 days (that would mean I would have had to know it didnt fit "before I tried it" All the running email traffic inquiring was simply soon, soon. Just off the phone and told sorry too long, and besides the rolling bag doesnt fit the baby redwood rtree (which was never told to me nor shown in any advertisement. If I could rate "0" I would”

Helpful Report

Posted 5 months ago

“Can’t even get my review to work. As disappointing as the customer service.”

Helpful Report

Posted 5 months ago

“We have had trouble with our Balsam Hill Christmas tree from the beginning. Every year we have to fight with the lighting. Last year we just strung on new lights to get by. This year I am attempting to repair each stand of lights. Zero help from the manufacturer. I wouldn't recommend this product to anybody unless you want to replace it every year.”

Helpful Report

Posted 6 months ago

“I have had a replacement tree stand on order for 10 months that is “back ordered” When I called customer service I was given an attitude from the get go because I could not locate my order number. Come to find out the website is under maintenance and no one can access their accounts to get their order history. They can’t give me a date or even confirmation that I will ever receive the replacement part necessary to utilize my $1500 tree. Which I absolutely love so that is the worst part of this. Really want to put our tree up but looks like I am outta luck. I have received the run around for months. I find it hard to believe they don’t have a tree stand to send me that fits my tree I purchased less than 2 years ago. Very disappointed”

Helpful Report

Posted 6 months ago

Balsam Hill is rated 1.3 based on 421 reviews