Balsam Hill Reviews

Name: Balsam Hill
Rating: 1.25

1.3 Rating 501 Reviews

4 %

of reviewers recommend Balsam Hill

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Metrics

1.3

Based on 501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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Balsam Hill 1 star review on 1st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BUT A TREE FROM BALSAM HILL!!! Wanted to give ZERO stars, but this was not a choice. I can echo all of the reviews concerning lights. This is year three and the frustration is real. We have had light issues since the first year, and now with year three we have 3 complete sections of non functioning white lights and several limbs of no color light sections. PLEASE TRUST THESE REVIEWS AND DO NOT WASTE YOUR MONEY!!!! I purchased my mother in law a tree from Lowe’s the same year I purchased our tree and her tree is up and beautiful in her home with NO LIGHT ISSUES. Disappointing is not even a fair review. More like DISGUSTED.”

Helpful Report

Posted 5 years ago

“Do not buy a tree from Balsam hill. Trouble with lights year three and customer service said it was not their problem. Now year 4 and three sections of lights out. This tree is only a source of complete frustration and a total waste of money. Paid $1200 thinking we would have a ten year tree. What a horrible product and company that takes advantage of their customers. DO NOT BUY!!”

Helpful Report

Posted 5 years ago

“Purchased 7’ balsam hill tree with lights. Three years later, after warranty runs out, most of the lights do not work the day we unpack the tree from its original packing which we repack every year. Balsam hill will do nothing about it and didn’t even offer an apology. Will never purchase from them again. Hundreds, if not, thousands of complaints about this company. Shut this company down. Terrible product.”

Helpful Report

Posted 5 years ago

“half the lights don't work year 3, they no longer sell my style of replacements. also, were no help after 50 minutes on the phone with customer service.”

Helpful Report

Posted 5 years ago

“Disappointed that such an expensive tree uses the same cheap Christmas lights which when one blows out, the whole strand goes dark. It's been over an hour and I'm still looking for the dead light. and it appears I have at least three dead strands. This would be the fourth season it has been used.”

Helpful Report

Posted 5 years ago

“Wish I could enter a negative star. I spent a lot of money on a 10 Foot Balsam Hill Tree with permanent white incandescent lights about 5 years ago. It sets-up and takes down easy but every year the lights have progressively gotten worse. When I set is up this year (Nov 27 2020) only two spots on the tree lit-up the rest of the tree was dark. Trying to figure out the issue with the lights is like trying too fine a needle in a hay stack. I bought this tree to avoid this issue. Unfortunately it has proven to be a bigger exercise in frustration than having a regular tree! Now I have to go out and buy half a dozen strands of white lights to cover the tree. I feel like I have been taken to the cleaners by Balsam. Their trees are way-over priced but might be worth it if they were reliable year after year. Unfortunately, that has not been my experience. What ever you do save your money and don't buy any tree from Balsam. You'll regret it.”

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Posted 5 years ago

“Awful trashy tree for 800$ and they refused to refund us our money and argued and told us to keep it. And they are rude horrible people with terrible customer service”

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Posted 5 years ago

“I purchased 2 matching balsam hill trees. I have had my trees for 3 Christmas seasons. When I began to set up my trees this year they both have several light issues. I called customer service, the agent laughed at me when I asked for help. I have watched every YouTube video, I have changed all fuses, and master bulbs and the lights still do not work. Balsam hill makes junk products that only last 1 or 2 seasons. I paid $699 for each of these trees... I am so incredibly angry that they are junk. DO NOT BUY.... OVER PRICED JUNK”

Helpful Report

Posted 5 years ago

“Other than a brown stem and green branches, the tree I received and paid £99 for (alleged usual price £149) bore little resemblance to the advertised product. The lights are very unevenly distributed, especially on the lower branches, where they are clumped together. It looked like something you get from a high street discount shop like Pounderstretcher or B&M for £25. DO NOT BUY!”

Helpful Report

Posted 5 years ago

“Put up my garland today, purchased from Balsam Hill last year. 10 days out of warranty and they are not willing to help. I expected more from Balsam after spending so much money each year. I will not be buying again. After all you only turn on Christmas decorations once a year for 1 month.”

Helpful Report

Posted 5 years ago

“Had a question about an order that we only received part of. I had to call 4 times to get someone who knew what they were talking about. 3rd person hung up on me. I like the product but am not sure that I will ever order from them again.”

Helpful Report

Posted 5 years ago

“Paid 200 pound sale price for a traditinal 6ft tree came and is the same as my 50 pound tree from studio nothing luxury about this not thick and full or triangle shaped like picture i just wasted my hard earned cash do not buy from these scamers go to studio this tree has now gone down to 150 pounds i think 1 pound 50 pence would be a more realistic price for this tree”

Helpful Report

Posted 5 years ago

“Waste of money. Lasted 3 seasons. Half the lights dont light cant figure out what is wrong. Worst purchase ever. My previous tree lasted 10 years.”

Helpful Report

Posted 5 years ago

“Would give -1 star if I could. Absolutly no customer service. Useless they lie. Products last 5 weeks 2-3 seasons. WASTE OF MONEY”

Helpful Report

Posted 5 years ago

“3ft frosted tree arrived, what a disappointment. Definitely didn't look like the picture on line . NOT WORTH THE MONEY. Do not buy”

Helpful Report

Posted 5 years ago

“Tried to order something today out of… Tried to order something today out of the magazine... was priced at 149.00 looked online priced at 200.00 told to call customer service was told that for Black Friday only...? I received the magazine two weeks ago. Asked why the magazine didn’t mention that was told tuff... try again in Black Friday. What a joke.. open gate has way better customer service. When I asked to speak to supervisor I was told to call back in 1 hour. Why they are not available right away is crazy. Oh wait they got one of their friends to answer the call and tell me the same thing. Wouldn’t trust with my credit card. Umber moving forward no thanks! Can’t honor catalogue pricing no thanks.”

Helpful Report

Posted 5 years ago

“Expensive tree that worked exactly three years which is the number of years of their warranty. Can’t repair so their option is buy a new tree. A tree this expensive should not be a throw away after three years.”

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Posted 5 years ago

“We spent over $1200 for a tree and it looked nothing like the website picture. We also had to cut melted chunks of plastic off several branches. Also, the whole bottom half of the lights did not work. When we contacted customer service they said we could not send back for a refund because we cut the pole 4 inches so it would APPEAR as their website picture did. WILL NEVER BUY FROM THEM AGAIN.”

Helpful Report

Posted 5 years ago

“Worst company to buy from. Should had read the 217 complaints with the BBB in the past 3 years before buying. Spent almost $2000 and get a damaged flip tree (bent tree and broken stand). It weighs 115lbs and they want me to box it and ship it back. They should pay to have it picked up. They offered nothing for this terrible experience other than holding my funds hostage until its returned.”

Helpful Report

Posted 5 years ago

“Agree with all of the below responses. Don't waste your time on this company. I bought a color/white Balsim Fur tree in 2016 and after less than 2 years over half the colored lights would not work on it. I was within the warranty so they sent me a new tree in 2018. Come 2020 putting up tree and Again over half if the colored lights did not work. Spent hours trouble shooting like they recommend and nothing worked. They said tree was out of warranty (using my original warranty from 2016) to go by. Not the replacement tree sent 2018. Had experience with rude Customer service too. Best they can do is send me 1 white & 1 color strand. I don't even need help with white. They could not send me 2 color to fill the unlit sections at top and bottom of tree. Bottom line is their trees DO NOT last & they will only give you limited help. Don't trust the quality of their product!”

Helpful Report

Posted 5 years ago

Balsam Hill is rated 1.3 based on 501 reviews