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Bathroom Village Reviews

4.2 Rating 861 Reviews

81 %

of reviewers recommend Bathroom Village

Company Reviews

Product Reviews

4.2

Based on 861 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0344 774 6666

Email:

info@bathroomvillage.com

Location:

Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST
Wellington
TA21 8ST

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unprofessional poor customer service, "stay away" from this company . You sold a defective item to me and now I have to send it back at my cost to get refund. It is just ridiculous and unfair . Two professionals plumbers had come to same conclusion about this shower tray : there is a potrude around the hole that will create leaks.”

Posted 5 years ago

Thank you for your recent feedback. We are sorry to hear about the defects in the items that were sent to you. The manufacturer is responsible for supplying working goods to us. It's obviously upsetting to hear this as we only want our customers to have a great service and receive the items in good working order. We really appreciate your custom and we thank you for shopping with us, however, the defects do originate from the manufacturer. Our part in this process is to get these items replaced quickly so you can get on with your bathroom. We can understand that this is frustrating and we hope that get everything sorted quickly.

Posted 5 years ago

“Ordered a toilet and basin on the 25th November, I was called a few days later and advised that the basin was delayed by a week. Fine. I chased 10 days later and was informed that the basin now had an 8 week delay. I asked that the toilet be sent anyway, which they agreed. I called back a few days later to query an alternative basin, only to find out that the toilet had yet to be sent! I've been told it's now with their courier, and I will be contacted for delivery. It's now December 19th, I have three days off work to fit and finish my downstairs loo in time for Christmas, and I have neither a toilet or basin. I've called them 7 times this morning already to chase again, and they're now not answering the phone. As per another recent 1 star review: you have to chase orders, and nothing turns up!”

Posted 5 years ago

Thanks for your recent feedback. We are very sorry to hear about the delays in getting your order over to you. We have had a large number of orders over this period and we have been trying to get to everyone to inform them of any issue (if any) with the order. I can see customer services have already been in touch and have issued a partial refund for the items that have come out of stock. We sorry for the inconvenience and hope your downstairs loo is completed soon. If you need anything else please get in touch and we'll look into ASAP. Thanks again for your business and review.

Posted 5 years ago

“Dreadful service. No communication. You have to chase orders. They don’t arrive. They do not supply as per advertised timelines. Referring my case to trading standards.”

Posted 5 years ago

Thank you for your recent feedback. We're sorry that you've had to chase your order, we have a list of customers that we pro-actively call to give updates on their orders. We've received a high number of orders over this period and we're doing everything we can to keep as many customers up to date as possible. The delivery dates that are on our website provide an estimate for when items are likely to arrive, however, we cannot guarantee them. Under normal circumstances this would be the case but due to it being the holiday season we've had some delays. We hope everything gets sorted quickly for you and should you wish to speak to someone please call 0344 774 6666 (option 2).

Posted 5 years ago

“Initial delivery arrived damaged because the stone shower tray had been loaded onto a standard Euro pallet instead of a pallet which was larger then the actual tray size. I explained to Vicky that my builder could not work without the tray, I even asked to speak to a manager which was also declined. The replacement actually took longer then the first delivery despite BV receiving it within the same timing as the first tray. In summery, BV‘s reaction service to my issue which they caused was none existent/really disappointing...”

Posted 5 years ago

Thank you for your recent feedback. We're sorry to hear about the issues with your delivery. We display all store managers details on our website. We will, of course, look into this to see what's happened here, it is very unusual to be declined to speak to a manager. Once again, we really appreciate the time you've taken out to write this. Most of all, we thank you for shopping with us.

Posted 5 years ago

“Given this a very poor rating as it could not be used in my new shower room as it was not fixable to a stud wall. now too late to return it as package only just opened and more that 24 days have passed since received . .IF YOU HAD PUT IN THE ADVERT DETAILS THAT IT WAS NOT SUITABLE FOR A STUD WALL THEN I WOULD NOT HAVE BOUGHT IT. SHAME AS IT LOOKS JUST WHAT I NEEDED.”

Posted 5 years ago

Thank you for your recent feedback Lynn. Oh no, we're sorry to hear that you have been unable to install this to your wall and that you've missed the deadline for returns. We really appreciate the feedback and we have added text to this product so it doesn't happen again to anyone else. These descriptions are provided by the manufacturer, moreover, we will be looking into our descriptions to see if there's anything else we can add to help our customers in future. Kind regards, Bathroom Village

Posted 5 years ago

“Estimated 10 days for delivery, after waiting 15 I had to cancel 2 out of 3 items. Poor communication, had to ring and chase several times. Will not use site again.”

Posted 5 years ago

Dear Liz, we're very sorry to hear about the delays in receiving your items. We do our best to deliver in the times stated on the website, however, deliveries on occasion can take a little longer due to unforeseen reasons. We do our best to get the goods to you as quickly as possible. It would be really good to know more about your experience so we can look to improve our services. We would love to hear from you.

Posted 5 years ago

“Very poor service had to wait over 6 weeks for delivery after many phone calls kept forgetting to send it . It was still sitting in warehouse .Also use poor delivery company left on doorstep .”

Posted 5 years ago

Dear Mel, thank you for your recent feedback. We're very sorry to hear about the experience you have had. We will be investigating this straight away to find out what happened. It's true, most carriers offer curbside only unless you specifically arrange an alternative with our customer services team. Thanks again for getting in touch. Should you wish to speak to someone further about this please do not hesitate to call us on 0344 774 6666.

Posted 5 years ago

“I placed my order on the 31st Oct, it was dispatched on the 6th on November but took over a week to be deliver. I ordered 3 x identical toilets. You only dispatched 1. I rang you for again and the order had been processed incorrectly. You then have eventually delivered the other 2 x toilets on the 26th of November. Guess what they are the incorrect product. I am still waiting for my order now the 28th of November. We run a building contractors I have never had to deal with a company like this in 20 years of running our business. I placed this order because you were price competitive to our local supplier but you have cost me £240 in wasted labour time, a complete disgrace. I understand you have to deal with birlington but I think I would have been better to order from them direct than going through uk bathrooms.”

Posted 5 years ago

Dear Emily, we very sorry to hear about the issues with this particular delivery. It's actually the first time something like this has happened as we are at the mercy of the supplier here. We instigated a speedy delivery so we asked Burlington to deliver this order to you direct. In all fairness we ordered the good correctly through their system, however, it was a mistake made Burlington's end, so in fact you were dealing directly with Burlington. We can only apologise for the delays and inconvenience caused and we have already contacted the supplier to understand what happened in this case. If you would like to speak about this matter further, please get in touch with a member of our customer services team on 0344 774 6666 (option 2). Kind regards, Chris Kennedy Digital Marketing Manager

Posted 5 years ago

“Bathroom village seemed OK. UK mail however are totally useless. I would ditch them before your business suffers”

Posted 5 years ago

Dear Phillip, thank you for your recent feedback. We're glad you've had a good service from us, we're assuming your disappointment is with the carriers rather than us as a business? We'll take your feedback on board and will look into what has happened on this occasion. If you would like to speak to someone here about your experience please call in on 0344 774 6666 (option 2). Thank you.

Posted 5 years ago

“Really really bad service. Delivered damaged and left on the pavement in the middle of london where it inevitably got trashed. They didn't even ask if they could leave it unattended. Still waiting for the replacement which was supposed to come today and never arrived. No phone call. Rubbish”

Posted 5 years ago

Hi Sorry to hear about the issue with the courier we are currently in the process of sourcing new couriers to give a better service for delivery, I do hope the new item was delivered and the damaged one collected for you.

Posted 5 years ago

“I placed 2 orders a day after each other. I phoned to ask if they could be consolidated into single delivery. The answer was yes. The second order arrived after about 10 working days, and, was 50% right and 50% wrong, the shower tray was 1700mm when I ordered 1400mm and the wrong type. This was replaced in about a week and the incorrect tray taken back. The first order was delivered about 4 days after the first order, so, maybe 15 working days from placing the order, again, 50% right, 50% wrong. The screen was as ordered the shower tray was the right size, but, wrong as the waste hole was in the wrong place. What is wrong with the warehouse system, 3 shower trays ordered 1 delivered correctly, 33% success rate, a business cannot survive with this level of incompetence. BTW, the delivery note was correct for the first tray, but, wrongly picked, and, wrong for the second tray wrongly delivered. On the positive side, Vicky Harrison was helpful all the way through, and, she responded positively to my frustrations. I now have nearly what I ordered, but, it was very slow from order placing to receipt, and, it was a lot of work from my side. I decided to accept the wrong tray with the waste hole in the wrong place as it was easier to cut the floor to accept the waste than send the tray back and wait for a new one. I've not had a great experience with Bathroom Village, I'm building a new house with 3 bathrooms and had a lot more to order, but, unfortunately I've gone elsewhere. Regards Peter”

Posted 5 years ago

Hi Peter Really sorry to hear about the issues you had since your order left us we have put in checks to make sure the orders are checked at three separate points to make sure this doesn't happen. Hope everything is fitted and in good working order now though. Regards

Posted 5 years ago

“I ordered a new shower and firstly id wasn't the 7-10 delivery schedule it was more like 7 weeks. I received poor customer service as when the wrong item was delivered the staff weren't apologetic. They didn't offer me anything as a way to say sorry. Won't be using them again.”

Posted 5 years ago

Hi Really sorry to hear you had issues with your order we'll definitely be looking into it to see what happened, hope the shower all received and working well now though!

Posted 5 years ago

“Bathroom village need to change the courier service they use, as the length of time it took for my item to arrive was ridiculous! The Bathroom village staff were helpful and apologetic but the whole service failed due to the courier. To add insult to injury I'm now awaiting a refund, which again is taking a ridiculously long time. At this stage I would not recommend this company.”

Posted 5 years ago

Hi Thanks for your feedback we have recently changed courier's on the item that you ordered so the supplier now sends direct for us straight to the customer, this saves any delays coming to us and back out. I can see that the warehouse received your item back yesterday so this has been set up for a refund for you.

Posted 5 years ago

“Awful experience trying to get a bathpanel! Arrived damaged no packing around to protect, rude staff and stop waiting 3 weeks later for them to pick up the 2 damaged ones...called on Thursday morning told they would call me back still waiting 48 hrs later! Did get delivery charge back but after months of issues, carpenter bills which could have been avoided if things were packaged properly didn't really match up to it! Would never buy from them again.”

Posted 5 years ago

Really sorry to hear about the issues if you could supply a order number we can look into it for you.

Posted 5 years ago

“delivery is so poor need to get this sorted out .”

Posted 5 years ago

Thank you for your recent feedback. We're sorry that you've had a poor experience with the delivery of your goods. We are aware that some deliveries have taken longer than normal and we have already put in measure to speed up deliveries. Thank you for business and we hope to see you again.

Posted 5 years ago

“Took 31 days for my order to arrive ! Had to email and telephone twice.”

Posted 5 years ago

We are very sorry to hear that it has taken this long to get your order and that you've had to chase! We hope everything arrived in good condition and you are satisfied with your products. We fully accept that this time frame is totally unacceptable and we cannot apologise enough. We are doing everything we can to speed up delivery times as we are aware this is an area that we have struggled with in recent months. Our business has grown so quickly that we have needed to take on another 9 members of staff to cope with the high number of orders. We really appreciate your feedback, we are listening to customers and have plans in place to improve our service. Thanks again.

Posted 5 years ago

“Order arrived faulty twice and still not received the 3rd delivery. It’s been several weeks now we haven’t been able to complete our bathroom. Very upsetting. Sarah Booth PR2 5JQ”

Posted 5 years ago

Hello Sarah, we understand that is frustrating and upsetting for you. We have spoken to the manufacturer regarding these reoccurring faults so they are looking into this matter. Our role in this process is to ensure the delivery of the items ordered. It's frustrating for us also as we rely on our manufacturers to send us goods in perfect condition, meaning we have trusted manufacturers to go through quality assurances tests themselves. We value you as a customer and we're very sorry that you've had this experience. Rest assured we are doing everything we can to get this matter resolved so you can get your bathrooms completed.

Posted 5 years ago

“I had to wait 5 to 6 weeks for delivery of my purchase i had to chase my order several times. I will never order from this company again”

Posted 5 years ago

Oh no, this really is not the level of service we are known for Vanessa. We are very sorry for the delay in getting your order to you. These cases are rare and we understand this was totally unacceptable and we cannot apologise enough. We recently had a period that we struggled with due to the high number of orders we received. We have grown the team by 9 members of staff so we are now more than capable of handling these levels of orders. We hope that one day you would try us again to see the difference in the level of service we normally provide. We appreciate your feedback and we are thankful for your business. If you would like to speak to someone further about this please call us on 0344 774 6666.

Posted 5 years ago

“Took 3 weeks to deliver a mirror... Extremely poor.”

Posted 5 years ago

We're really sorry about the delay with your item, there have been some holdups recently so we cannot apologise enough if there's been any inconvenience caused. We hope you've received your mirror in good condition and it's a fine addition to your home. Thank you for shopping with us.

Posted 5 years ago

“Damaged items which isn’t an issue as it happens. So far on 3rd replacement as replacement item sent out damaged and then following replacements completely wrong item. Hoping 4th time lucky.”

Posted 5 years ago

Thank you for your recent feedback, we really appreciate it. We're really sorry for the inconvenience! Alas, this is not the level of service we strive for. We'll take a look into this now and see if there's anything more we can do to get this resolved.

Posted 5 years ago

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Bathroom Village is rated 4.2 based on 861 reviews