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Boux Avenue Reviews

2.8 Rating 76 Reviews

43 %

of reviewers recommend Boux Avenue

Company Reviews

2.8

Based on 76 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 66%
Customer Service
Communication Channels	Telephone, Email

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Boux Avenue 1 star review on 18th January 2022

Boux Avenue 1 star review on 18th January 2022

Boux Avenue 1 star review on 18th January 2022

Boux Avenue 5 star review on 17th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was in desperate need for a bra fitting so I went into the Trafford centre store and was served by Alice. She spent over an hour with me fitting me into different bras making sure each one of them fitted perfectly on me. She was lovely, kind and so helpful. Just wanted to say thank you so much for helping me. Exceptional service and highly recommend Alice for future fittings. Thank you Alice for all your help today. One very happy customer :)”

Posted 2 years ago

“Brought from Boux and needed to return part of my order. Unfortunately fell quite poorly with covid and was by law unable to leave the house. Return period passed. Explained the reasons and they have said tough. People have died from this disease and they are saying no to a return that is less then 2 weeks over the expiry.”

Posted 2 years ago

“Hermes stole my delivery from boux Avenue with the proof of delivery photo inside their van (NOT AT MY DOOR). boux Avenue refused to give me a refund and Hermes refused to investigate. boux Avenue said I had to create a crime reference to be able to get a refund. RIDICULOUS service considering I’ve ordered £100’s of pounds worth of stuff from them and never will order again. Looking at the other reviews they consistently do this to paying customers - scammers.”

Boux Avenue 1 star review on 18th January 2022

Boux Avenue 1 star review on 18th January 2022

Boux Avenue 1 star review on 18th January 2022

Posted 2 years ago

“Ordered my partner her Christmas gift two weeks before and Hermes lost it! Have had a replacement sent out and Hermes have somehow lost it again. Boux Avenue's response is that "they are at the mercy of the courier" Not good enough, they are happy to take your Money without supplying a product or by recent reviews not even refunding!”

Posted 2 years ago

“Never received my order for Christmas ordered on the 15th November, after chasing several times. Have now asked twice for a refund and have never received this! It’s now 13th Jan! Appalling company.”

Posted 2 years ago

“I have been waiting since 14th NOVEMBER for the return of payment of a voucher. Have just received my December bank statement and after several promises the money is still not returned. I refer to ref BX06346060. If I don’t get my money back before this weekend you will find me standing outside your shop in Birmingham.”

Posted 2 years ago

“Terrible service. Goods never arrived in time for Xmas despite ordering in plenty of time. Chased but they never responded, finally after spending an hour in a phone queue they owned up that the food had been returned to them by the courier and where unable to ship a replacement in time for Xmas. No apology, just said they refund (Still waiting for it). Worst company I’ve ever dealt with.”

Posted 2 years ago

“Appalling company! Bought wrong item by mistake and cancelled immediately. Still waiting days later for the refund. They claim they don't have the money yet it clearly shows on my bank statement they do. Bought correct item and still waiting days later for a dispatch email despite being told it was ready to ship 2 days ago. Customer service argumentative and no help whatsoever. Have opened a dispute with my bank. Can see this company not surviving much longer the way they treat customers.”

Posted 2 years ago

“Boux Avenue ripped me off! I ordered several bra’s off this company. I’m a cancer survivor so treated myself. I had a Full mastectomy on my right side so struggle with sizes and gaping on my prosthetic side. I kept 3 Bras sent some others back 1 bra came without tags I didn’t think anything of it till I sent it back and now they are refusing to refund or exchange this one because it has no tags even though it arrived this way! If their policy is so strict on tags why was the bra sent to me this way! Now I’m stuck with something I can’t use”

Posted 2 years ago

“The bra I bought was nice, but not true to size as the cup came up smaller than the same cup size in other shops.”

Posted 2 years ago

“What happened to this company? They used to sell good quality, nicely designed bras and a few years ago something changed and they became another company selling trashy-looking cheaply made underwear.”

Posted 2 years ago

“I did placed an order and payed next day delivery just before going away , then been 4 days no delivery, and they can’t contact the courier , I have small baby I choose to do online shopping and less problem but here you are !! No good customer service”

Posted 2 years ago

“From newport came down for long weekend in Plymouth shopping centre got served by Holly quartly 344382 she was fabulous credit to your store very helpful and packaged all my things beautifully x will defo be coming bk and recommended to friends x”

Posted 2 years ago

“Had a bra fit after two years from a bad fitting two years ago Any from lakeside store really made me feel at ease and finally found the right bra after so long. So thankyou Amy”

Posted 2 years ago

“Absolutely disappointed in there customers services. I returned an item late by a day or so and they point blank refuse to even give you a credit note. They are returning the items that I sent back to me again. I would definitely not shop with them again.”

Posted 2 years ago

“Tried to do the bra fit online on the website but there's no option NOT to accept cookies, accept them all or you can do nothing! Isn't this illegal? If not it's certainly unacceptable!”

Posted 2 years ago

“I went to Meadowhall Boux Avenue on Tuesday 25th May 2021. I’ve worn boux Avenue bras since I started wearing bras and never went anywhere else. The last time I got measured was early 2019 just before I fell pregnant and my baby is now over a year old and I’m still wearing the same old bras but they was so ill fitting they was actually causing me to bleed under my arms. When I went I asked to get fitted but due to Covid it wasn’t possible (understandably) but I explained my situation to the lady working on the shop floor and I can honestly say I’ve never experienced customer service as good and as caring as what she showed me then, she gave me every single bit of advice she could from finding the best fitting bra, what to look for for my bra size and then even after care on how to make my bras last me for as long as possible. I will never shop anywhere else other than here for underwear and Meadowhall have the most caring supportive and understanding staff members to help you get exactly what you’re looking for personalised for you. 10000000/10 from me.”

Posted 2 years ago

“Items are not true to size and from cheap fabrics. I had to buy different sizes in different styles. Definitely style over substance. Boux Avenue are quick to take your money, but if there are any issues with your purchase they are slow to process returns, and have an ineffective customer services department. Avoid buying online, get fitted correctly in-store. Preferably from a reputable lingerie brand.”

Posted 3 years ago

“Disgusting, just read about someone who had a similar experience. Sent back the pjs which didn’t fit in perfect condition and being accused of marking them and told they are unsellable. Claimed to attach a photo to support their decision. No I photo attached and no response. Disgusting treatment and I will fight this decision as an honest person I have never in my life been treated so badly by a company and especially in lockdown. Ashamed of audacity and lies.”

Posted 3 years ago

“They're still offering valentines day delivery even though they have cancelled my order placed at the beginning of the week. Let down two days before Valentine's day and I have to wait 5 days for a refund. So disappointed, no contact or further confirmation from customer services... Online it's still showing but email stating it's cancelled. Shocking”

Posted 3 years ago

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Boux Avenue is rated 2.8 based on 76 reviews