Bradford Exchange Reviews

Name: Bradford Exchange
Rating: 1.26

1.3 Rating 131 Reviews

5 %

of reviewers recommend Bradford Exchange

Company Reviews

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Metrics

1.3

Based on 131 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Bradford Exchange 1 star review on 21st September 2023

Joyce

Bradford Exchange 4 star review on 6th June 2022

Anonymous

Bradford Exchange 1 star review on 13th December 2021

Anonymous

Bradford Exchange 1 star review on 1st October 2021

Bradford Exchange 1 star review on 12th September 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“STAY WELL AWARE FROM THESE THIEVES. KEEP CHARGING ON MY CARD FRADULENTLY.”

Helpful Report

Posted 2 years ago

“Fire your advertisement Dept. Today in our Local newspaper was an ad for a WEST Virginia pendant. That’s right, it’s the “WEST” Virginia Mountaineers. You just offended every Mountainers fan in the country....good luck with those sales”

Helpful Report

Posted 2 years ago

“I am in my 60's and have never experienced customer "service" as abysmal before my experience with Bradford Exchange! I would never order from them again ever, I ordered a ring for £100 but when it arrived it was very poor quality, what should have been yellow gold plate looked like copper that had oxidized and the ring shank was stained. I rang up n was told a replacement would come out with a pre-paid label to send the sub standard one back. However the replacement was no better than the original so little or no quality control there. I sent both items back the day they arrived and asked for a refund. I was told initially that I would get a cheque as a refund, when I said I wasn't happy with a cheque the operative said they may do a manual refund when the items were back in the warehouse. I then received an email saying the items were back but I would be getting a cheque as a refund. I spoke to a member of the quality assurance team who said the person I spoke to was new and had given me incorrect information (training needs addressing clearly) and I could only get a refund via cheque and she assured me that the cheque had been posted first class on 16th Aug It hadn't arrived a few days later so I rang and spoke to the same person who apologised again and said the mail is only collected twice a week from the building (really??) I was again assured the cheque was posted out first class on 19th Aug, I have just received the cheque today.”

Helpful Report

Posted 2 years ago

“This company needs to be sued. I ordered 1 silver dollar while spot price was $17 they charged me $118 for it. Then when I requested the return and sent it they kept the coin and my money. 2 years later no payment or anything besides another set of silver dollars that I don’t want and another $118 bill.”

Helpful Report

Posted 2 years ago

“Customer service is horrible! They just like to redirect your call from person to person. I placed an order online- checked everything was correct a million times AND when I received my order, it was off by a digit. Customer service is not helping and blaming me for the error. So now I have a bunch of checks that I can’t use and money that was lost.”

Helpful Report

Posted 2 years ago

“Ordered a Disney picture. Customer service is terrible! Took forever to respond to my issue and was completely useless when they did. Buyer beware this company is a scam. Look at BBB rating. Over 600 complaints in 3 years!!! Damaged items, charge you for memberships monthly that you didn't sign up for. Richard Tinberg (CEO) is a con artist!”

Helpful Report

Posted 2 years ago

“Stone feel out after 6 months! Garbage quality - buyer beware!”

Bradford Exchange 1 star review on 10th June 2021

Helpful Report

Posted 2 years ago

“I ordered a special gift for my Granddaughter for her 3rd birthday. When I ordered the item, the delivery date was in time for her birthday. When I did not receive this product, I started doing an inquiry about shipment but had to do it thru email since they only have a customer contact for new orders. They were slow in responding and actually cancelled my order! I called and tried to order another item and have it expediated for delivery at their expense but they refused. I even offered to pick up the order since my husband works in Niles, IL where the item was in stock and would not cost them additional charges but they refused this option also!!!! Apparently they do not need any orders or business! DO NOT ORDER ANYTHING FROM THIS COMPANY!!!!!!”

Helpful Report

Posted 2 years ago

“Please do not use this company. Their items are nothing like the advert. I waited 11 weeks for a special ring that my husband asked me to order £180 .The ring wasn't the correct size. It had no sparkle and looked like a piece of tat. My husband is livid. I will not wear it as it looks like something out of a child's lucky bag. I finally received it after 3 phone calls to them. They did not contact me once. They have no customer care whatsoever”

Helpful Report

Posted 2 years ago

“I placed an order online for a watch which was advertised in a national newspaper and received a confirmation email stating the watch will be delivered in 5-7 days. 2 weeks later - nothing so I decide to phone - *BE AWARE* - this company takes your contact details and sells them onto third companies when you phone - listen very carefully to the recorded message!! Kasey (sales advisor) informed me the watch was not in stock, hadn't been in stock for a long time and is not likely to be in stock for the forseeable. I asked why I hadn't been made aware of this? Kasey stated "You should've phoned - we would've told you then." I explained it's easier for me to order online but she was adamant I should have phoned???? I told her I wanted to cancel the order and wanted written confirmation of the cancellation - "Oh Bradford Exchange don't do that - you'll just have to trust me." REALLY??? Are you getting the gist yet of the way this company works?? Anyway, I've emailed the head office complaints dept but doubt if they will respond...I'll just have to trust Kasey!”

Helpful Report

Posted 2 years ago

“Quality is totally lacking! Christmas gift for my granddaughter didn't work after waiting 6 weeks for it. Return was a royal Pain! Just got their new catologue which is full of junk especially page 44 and 45. Will never buy again from this company. I get better things at the dollar store. I don't need Obama to tell me truths for $90 or Harris to try and sell me fake pearls for $ 100”

Helpful Report

Posted 2 years ago

“I got 4 packs of the exact same sequence number of checks. Non sequential. Customer service refused to help me...never again!”

Helpful Report

Posted 3 years ago

“My mother was a loyal customer (home bound and could only order by mail) but just passed away 2 months ago. She had started several collections for grandchildren but one in particular she paid in full 6 months before her death. I called customer service repeatedly for her.. she never received her items and has since received bills saying she owes them money. I would NEVER buy anything from this company!!!!”

Helpful Report

Posted 3 years ago

“This company sell cheap shoddy goods at a high price with little or no guarantee, which they don't tell you about until something goes wrong. I ordered a watch for my husband's birthday last year and in less than a year it started to go wrong, I got in touch with the company only to be told the guarantee had run out and they couldn't do anything about it. My advice to everything is don't touch them with a bargepole.”

Helpful Report

Posted 3 years ago

“Ordered a gift for my granddaughter on February 9,2021. Second call to Customer Service today, March 9,2021 to find CV out the status of my order again since I have heard NOTHING after the order confirmation. I originally ordered as a late Valentine's Day gift. Today I was told that the order won't be completed until April 7, 2021, additionally, shipping should take between 5-9 days, I have little faith in that.🤔 So she won't even have it for Easter!!!!!! I understand that we're experiencing a pandemic, however, this is truly disappointing to say the least. 😔 I will find another gift elsewhere for Easter & hope the same difficulty doesn't re- occur.”

Helpful Report

Posted 3 years ago

“A very good friend ordered, as a surprise for me, the Patriotic Cross. He sent a money order for the item and had them mail it directly to me. He included shipping and handling charges in the amount that was on the ad from the flyer he received. I got the item and was so surprised. It was beautiful. Then I got a bill saying I owed them for a balance due. Apparently, and even he has no idea how, handling charges were not paid. He showed me what he sent and he said he wasn't sending anything else since the flyer showed the full price due if not doing installments and this included shipping. It said nothing about additional handling fees. I called them and explained that this was a gift and I was not paying the balance due especially since they didn't clearly state it on their flyer. I would also mention the reason why he put it in my name and address was because he didn't want to put on their mailing list. Thanks so much. I keep getting offers 3 times a week. LOL Be warned, the cross is losing the silver finish and it's not true sterling silver. It's brass or copper. So my beautiful cross necklace is starting to look like a dull penny. I for one will never trust them with my money for anything they offer. If a 79.00 necklace can turn this quickly in less than 6 months, what are the odds that their other stuff is made cheaply as well. I'm not mad at my friend for buying me this necklace and I do treasure it. Please don't think that I don't. I'm disappointed with Bradford Exchange for their unethical practices and selling items that do not hold up as they are supposed to. I wear my necklace proudly. As a Christian and an American. But when I have proof that the additional funds requested are not actually due, I will not pay into a corporate company for misleading or felonious fees.”

Bradford Exchange 1 star review on 7th March 2021

Helpful Report

Posted 3 years ago

“I ordered a very expensive birthday gift for my disabled daughter who lives in a different state, and paid for express shipping for the gift to arrive on her birthday. I very clearly put the shipping information as my daughters name and her address in Virginia. Just a couple of minutes after I placed the order, I received a confirmation email saying it was being shipped to me in Tennessee, so I reached out IMMEDIATELY (roughly 2-3 minutes after receiving the email) to let them know they made a mistake on the shipping address, and I once again gave them the correct shipping address in VA. I received an email today (2 days after placing order) saying it was shipped to the wrong address and to return it to them when I receive it and they will then credit my card so I can re-order again for it to be resolved in roughly 30 days. I called today and spoke with a supervisor (Jodi) who said there is nothing they can do. She didn’t even apologize for what happened, even after acknowledging they made a mistake by shipping it to the wrong address. I WILL NEVER DO BUSINESS WITH YOU AGAIN AND I DO NOT RECOMMEND THAT ANYONE ELSE DOES EITHER. I trusted you with a very special birthday occasion for my disabled daughter and you ruined it. You didn’t even TRY to fix YOUR mistake. Shame on you Bradford Exchange!”

Helpful Report

Posted 3 years ago

“What a terrible experience in dealing with The Bradford Exchange as a first-time customer. In December, I ordered seven items, which included "free delivery" because of the amount of purchase. However, The Bradford Exchange submitted these items one at a time to my credit card, which voided the "free delivery" charges and instead added delivery fees for all items to be delivered as separate orders. Because of the way that The Bradford Exchange submitted the charges to my credit card, my bank flagged the charges as potential feaud as a measure of card-holder protection. I went round-and-round over a five-day period with The Bradford Exchange to rectify, to no avail. This resulted in my learning that delivery of the items would be delayed until after the holidays. Naturally, I cancelled all but one item in the order, as all others were for holiday gifts. The one item ordered remaining was charged to my account. Sixteen days following, The Bradford Exchange notified me that the item would not be delivered for another 60 days. I called to follow-up on the status of the delivery, which felt like a painful extraction of trying to get an answer. Finally, on day 57 into the wait for delivery, still going round-and-round with The Bradford Exchange's Customer Service Department, I learned that the item is nit even in stock and no date for delivery was in sight. I asked that the purchase be cancelled and that I be refunded, which was another painful and confusing dialogue with Customer Service. To date, I have not been refunded and am left to pursue the refund via legal recourse. It is important to note that, in the middle of this fiasco, I emailed The Bradford Exchange's Corporate Office for assistance, but as expected, I am still awaiting a response in the same vein as I was awaiting my order to be delivered. Never before with other companies from which I have purchased items have I experienced the mess and lack of customer service response that I encountered with The Bradford Exchange.”

Helpful Report

Posted 3 years ago

“Don't order their checks they won't clear your bank. I had 20 books of misprinted checks they told me I'm out of luck than had the nerve to say they would offer me discount on future checks if the ones I have now won't clear what makes you think I'll buy more they are not the brightest people I guess”

Helpful Report

Posted 3 years ago

“I was order a checks they printed wrong my name and they don’t want to replace it.”

Helpful Report

Posted 3 years ago

Bradford Exchange is rated 1.3 based on 131 reviews