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Bradford Exchange Reviews

1.3 Rating 131 Reviews

5 %

of reviewers recommend Bradford Exchange

Company Reviews

1.3

Based on 131 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Bradford Exchange 1 star review on 21st September 2023

Bradford Exchange 1 star review on 21st September 2023

Bradford Exchange 4 star review on 6th June 2022

Bradford Exchange 1 star review on 13th December 2021

Bradford Exchange 1 star review on 13th December 2021

Bradford Exchange 1 star review on 1st October 2021

Bradford Exchange 1 star review on 12th September 2021

3

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“**0 Star Review** I ordered the 3 tier Disney Christmas table top tree. It was $200 plus shipping and it is literally dollar store quality. The painting is so sloppily done, it's bleeding into other areas, not cleanly done. The faces are ridiculous on the characters. No one could have painted this and expected anyone to react positively to it. I swear they must have done it as a joke. Jasmine and Aladdin are painted to look like monkeys or something, I've never seen human faces painted that way. It's just ridiculous. I have seen nothing but horrible reviews for this company but I wanted the tree so I figured I'd *try* them. Never again! Now I have to see how or IF I can get my money back.”

Posted 3 years ago

“I ordered the Nightmare Before Christmas snow globe. It arrived on time and we were amazed at the detail. Very beautiful. However, as soon as the 365 day warranty period was up everything started going wrong. The music wouldn’t play. The bats won’t fly around and it has grown some kind of skin creature inside the globe. Bradford will not do anything about it and this globe was almost $200. What a giant waste of money. This “collectable” is now worthless. Thanks for nothing. I will never order your garbage again and I will advise everyone I know not to either. This is a manufacturer defect and despite the 365 day warranty should be covered. Snow globes don’t grow creatures inside.”

Posted 3 years ago

“I paid for my items I ordered , they then sent two further items I had not requested . I spoke to customer services they said they would send return labels-but are demanding money not only for the items I am waiting for return labels but the original ones I have paid for!”

Posted 3 years ago

“I ordered the Cinderella castle for my granddaughter.dhe just opened it Missing the globes, horse's, everything that goes with it! She's upset and i look like a fool! Sure don't mind taken my money I've ordered for years, never again! I'm still crying Ruined christmas!”

Posted 3 years ago

“Paid for 2 orders in full. Got another charge for $53.00 plus. For what??? Need to cancel my card since I never authorized that charge.”

Posted 3 years ago

“Paid for harry potter snow globe $156 with tax never got what i paid for just some Chinky Coca-Cola motorcycle not worth $5 and instead of send me the snow globe they ask that i send back the motorcycle pay for shipping then the would Refund money lol all i wanted is what i paid for a good company would have said keep the motorcycle and send the snow globe with sorry note”

Posted 3 years ago

“Brandford is a big scam! I lost almost all my total savings to this scammers. I filed a petition against them but all effort was in vain. I shared this experience with everyone I knew. Luckily, she came through for me FILE YOUR COMPLAINT : "isabellajones70 @ gmail.com Telegram : @ isabellajones1 ". I was told to provide proofs of my transactions on the company website. I gave them all the documents I had, and they confirmed that I had legit claim to my money. In no time, they started working on my case, it took them about 8 working days to recover 80% of my funds. That's literally all the money I lost, I'm glad they made this happy ending for me.”

Posted 3 years ago

“Worst experience with an online retailer. Nothing but issues and at least 8 phone calls with no help... It was suppose to be a simple order and said guaranteed by Christmas, they kept giving me excuses that my address was wrong ad couldn't ship. Not till the 8th phone call, 2 managers, and 2 weeks later come to find out the the item was on back order, After if was supposed to be in stock and shipped days ago. Also issues with the online account that you can have multiple customer numbers with the same e-mail address and my order went into a different account then I currently ordered from.. Ironic that the item was a nightmare before Christmas piece and that it was... After further research there are over 101 people this year that had nothing but issues as well..”

Posted 3 years ago

“I ordered the Granddaughter I love you globe early Nov 2020 for my Granddaughters birthday on the 18th December. I have sent several chaser emails and included everything they asked for EG name address , DOB etc only to keep getting emails from Mark asking for the same info which they already had. Finally got through on the telephone today after a very long wait and was informed they are out of stock of the item and issues with parts and engraving etc and I would not get it by the 18th. This company advertises items that they know they do not have and cannot fulfil orders within a reasonable time frame. I gave subsequently cancelled my order and account with them. I would advise anyone NOT to order anything from this company.”

Posted 3 years ago

“Ordered a Xmas musical box beginning of October told it was out of stock would arrive end of November hasn’t arrived yet Bradford took two instalments out of my account tried numerous times to contact them by phone and email no response”

Posted 3 years ago

“We have been customers of Bradford exchange for quite a long time and have purchased many items from them.Recently we ordered a ring from them to start with they sent the wrong ring after phoning for a returns label which never arrived I had to return it at my own expense. They did then send the right ring. Halifax sent me a new card so a payment was missed I phoned them to give new details but the person on the phone put this in wrong payment system we then missed further payments due to their mistake. We then received a letter of notification to pass this on to bailiffs. I made numerous phone which were never returned you can't even leave a voicemail . When they eventually got in touch with me I asked for a written letter so if bailiffs did come I would have proof this was their mistake it never arrived and their response was to remove us from the mailing list I would never use them again”

Posted 3 years ago

“I ordered their ‘Crystal’ Snowman and agreed to pay by direct debit over 4 months. I also ordered the Santa to match. The first instalment was taken from my account before the item was sent - despite the ‘nothing to pay now’ claim. The item itself when received was nothing like the Crystal promised or shown in the photographs. It was dull, plastic looking and the train that was supposed to go round the base was like a cardboard cut out. It is impossible to talk to anyone at Bradford Exchange - you are invited to leave your phone number and they tell you they will call back in 7-10 days - but I’ve not had a call after 2 weeks. I downloaded a form to cancel all orders and found a return postage label - but still nothing heard ref cancellation and refund - the return was delivered to them a week ago. I know things are difficult at present, but this type of ‘customer care’ just doesn’t match up to any of my expectations and I am beyond disappointed.”

Posted 3 years ago

“Do not buy from this company, appalling customer service. They never answer the phone, kept on hold for ages, then get voice message to leave my number. I am not expecting a phone call waiting now 4 weeks for delivery. I am emailing them so i have traceability. Will never buy from them again.”

Posted 3 years ago

“My order was "shipped" on June 24 and still not has arrived. The tracking order they have provided does not work and it seems that all I've been getting is the run around. Today is July 19th, they said my order would arrive on the 7th of JULY. Customer service is a joke... No one has answered my question yet.”

Posted 3 years ago

“Stay away from this company order one thing then the start shipping you other random items without your concent. They never answer there phone so you can correct the error but keep sending you invoices to pay for items you dod not order.”

Posted 3 years ago

“Garbage sell company”

Posted 3 years ago

“I had ordered a music box for my granddaughter. It was advertised as being delivered in 2 days. After I went through the steps to order and give them my credit card info the shipping date changed to up to 4 weeks. I called after two week waiting and customer service told me the shipping date was as it said on my email. I explained everything above to her and told her that the new date didn’t show up until they had my credit card number. She said I could cancel, but as it was the gift was late by two weeks already. Long story short, package didn’t arrive until very last date and didn’t even come in a box. Very disappointed, will never order from them again.”

Posted 4 years ago

“GOOF STILL CEO Attempt to call several times earlier today. Kept getting sent to voice mail and then disconnected. Finally able to leave a message. Waited about an hour and a half, no return call. Attempt to call again several times. Got voice mail and then disconnected. Finally got a live person, connected to the wrong person. Was told that the problem was their new system, the same stinking excuse given to me several times over the past three weeks. Asked when they were going to get their system fixed. Response... let me get Ayah on the phone for you. Ayah on the phone, asked if she got my message from earlier in the day. She asked what message? Got disconnected. No return phone call. I guess they will blame that on the system too. Ayah not able to pick up the phone and call me back will be a system issue, the system sure is getting blamed for a lot of customer service issues. And, yes, I know what the response will be from this company to the BBB, it will be for me to contact my personal shopper. But, how in the world do I contact my personal shopper when the stinking system is working and when you get disconnected your personal shopper doesn't have the character and integrity to return a phone call.”

Posted 4 years ago

“Zero stars Please dont order from this company. It's a complete disaster. They take months to ship your item ( and if you are lucky to actually get it, it most likely will be after your special occasion). They are only quick to charge your credit card but their service is beyond bad. They don't care about customers at all, shocked they are in business.”

Posted 4 years ago

“False, deceptive and misleading advertising. Ordered the dreamcatcher “Aurora Borealis” by James Meager. It is a very nice piece FOR DAYLIGHT DISPLAY ONLY. The lighting was only outside edge lighting and did NOT cast a single lumen of light through the image. Also, the best lithium batteries lasted 24 hours of use.”

Posted 4 years ago

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Bradford Exchange is rated 1.3 based on 131 reviews