Name: Bradford Exchange
Rating: 1.24

“After finding a Thomas Kinkade item on their website, I contacted them by phone to get more information. After 10mins, I requested a ring back and the automated message told me I'd get a call back within 8hrs, even though my waiting time when I rang was 1min and I was next in line. I didn't have a ring back so I contact them again by phone and again requested a call back. I then emailed them through their website, twice, and still got no reply. I then found The Bradford Exchange on Amazon so I sent them a message again with my original enquiry. I received a message back saying they couldn't answer my question as the item I was interested in isn't available through Amazon. I then emailed again through their website and yet again I had no reply. I then rang and again requested a ring back and yet again, I'm still waiting. I have just sent The Bradford Exchange another message through Amazon as this seems to be the only way I get a response and this time, The Bradford Exchange on Amazon told me I had to contact The Bradford Exchange directly as she couldn't give me information about items that aren't on Amazon. Either whoever is advertising their goods on Amazon isn't actually The Bradford Exchange or their staff knowledge is severely lacking. If this is how they treat potential customers through their sloppy and non existent customer service, I'll take my money elsewhere. This company should be ashamed of themselves and the service they provide.”

Helpful Report

Posted 5 years ago

“A payment of £7.94 was taken from my account on 30/09/19. I have since recieved letters saying i still owe the money. The last letter said it has been deferred to 3rd party and the balance is now £22.94! I have sent 2 emails with no response and made several phone calls and no one has called me back , yesterday i sent recorded delivery letter wth proof of payment- this has caused unecessary stress and frustration and would have fiven no stars if the option was there .”

Helpful Report

Posted 5 years ago

“There was not an option to give a zero. I ordered the military canvas bag at the end of August 2019, when it did not arrive when it was supposed which was 4 weeks later, I called at least twice a week, I would get different answers as to when it would arrive each time I called, no one had the same answer, today October 21st, I was told it would now be November 12th estimated. I cancelled the order, if you are planning on ordering something for a special occasion DO NOT DO IT!! You will not receive it no matter what they say.”

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Posted 5 years ago

“I ordered £5 for £5 coin the next I know they are taking money out of my account for a collection they said I ordered which u know I didn't. Read the small print or be prepared to lose your money be very careful”

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Posted 5 years ago

“The worst company EVER! Firstly lost my order on their system, after receiving the confirmation email with an order number. I then reordered it over the phone after they didn't reply to 5 emails and phone calls. One doll arrived instead of two after 3 weeks, so chased the second one up. Evening got through to someone after being on hold for 20 minutes, I was then on the phone for 45 minutes, being told they couldn't find me on the system AGAIN and they couldn't search emails to find the correspondence. They then put me on hold again while they so called listened to my previous telephone call to check what I was saying was correct. The colleague then said she couldn't get the doll to me on express delivery it would be 7 days lead time after waiting a month, I obviously questioned this so she said she'd put me through to another department which just redirected me to an automatic message to give my phone number and expect a call back within 72 hours!!!! THE MOST HORRIFIC SHOCKING CUSTOMER SERVICE EVER!!!!!!!! NEVER ORDERING FROM HERE AGAIN!!!!!!!!!!!!!”

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Posted 5 years ago

“This compqny actually had the nerve to send me to collections. The collection company they are associated with are no better. Wrote me a letter stating they have been trying to reach me and that it was unacceptable. 🤔🙄🤨 No The Bradford Exchange and Your letter is unacceptable. First off, If you being trying to reach me why don't you leave a message. As long as they kept me waiting, The Bradford Exchange can keep waiting. From all the bad reviews and their rating score I guess they are hurting for this $31.01 that I supposedly owe.”

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Posted 5 years ago

“My how I miss the days for when they were just Collectible Today. Back then I had absolutely no problem with them. I ordered the army coin collection from them and a veteran jacket intending it to be a 2018 Christmas present. Suffice it to say did not receive either by the time Christmas came around. I ordered the coin collection not reading the part about it being a subscription. That was fine not a problem, but I was charged for the 1st subscription and never received it then the second subscription was charged which was received. I called the carrier wondering if they had made a mistake and I called Bradford exchange. Could get anyone on the phone so I sent an email stating to refund money because item was not received or to reship item. Never got an acknowledgement but item was received about 2 weeks later. I eventually got a bill for it and was confused because they already billed me for it. Called the company and person stated that I was refunded money and item was shipped per request. Long story short they want me to repay for an item that was already paid for but because they made a mistake I have to pay again. This was all for the 1 item purchased. Lets talk about the second. Received a letter in the mail about veteran jacket that wa ordered early December 2018 stating it will not be shipped til May 5, 2019. A whole 5 months later for something that was not personalized. After thinking about it decided coin collection was to expensive a called to cancel subscription. Upon cancellation I asked was that going to cancel my order for the jacket and was told no. When I had called and actually talked to a rep about payment of the coin collection 1st issue I looked up my account and saw that the jacket was cancelled. At that point was relieved. Cancelled subscription to bradford exchange although they are still sending things in the mail. Will not be ordering from them again.”

Helpful Report

Posted 5 years ago

“Don’t trust this company... I keep getting letters from Brandford Exchange and products that I didn’t order at all. They keep sending me invoice to pay, I tried to contact the customer service line already 3 times and nothing, always ask for your contact number and that someone is going to contact you in the next 72 hours. Or do they mean 72 days???? Because been already 3 weeks after my first complain plus emails and no one call me back at all. I am not paying for something I didn’t order and is a lack of information specially when is to send back this items. No labels nothing. If is no resolution from them I will take this to court that’s for sure. I will wait 48 hours more and that’s me done taking this for a legal action.”

Helpful Report

Posted 5 years ago

“If I can I would give this company a zero star!! Since about three months ago I ordered three porcelain items from them, my nightmare started. During the past three months, they have kept sending me lots of letters and leaflets too often to bear. More horribly, about two or three weeks ago, I received an email from them stating one order from me being dispatched. I felt very confused because I didn’t place anymore orders after I received the three porcelain items I originally purchased and paid in full. So I replied to this email immediately asking what this order was. About one week later, I received a parcel which was a porcelain item again! We called this company and was told they would call us back within 72 hours. Unfortunately, it didn’t happen. We tried to call them again and again by phone and by email, but got no answer at all. Until today, I received an invoice letter from them for this item I didn’t order. Who can tell me what to do with this issue?! How to stop this company from this unacceptable sales?”

Helpful Report

Posted 5 years ago

“If I can I would give this company a zero star!! Since about three months ago I ordered three porcelain items from them, my nightmare started. During the past three months, they have kept sending me lots of letters and leaflets too often to bear. More horribly, about two or three weeks ago, I received an email from them stating one order from me being dispatched. I felt very confused because I didn’t place anymore orders after I received the three porcelain items I originally purchased and paid in full. So I replied to this email immediately asking what this order was. About one week later, I received a parcel which was a porcelain item again! We called this company and was told they would call us back within 72 hours. Unfortunately, it didn’t happen. We tried to call them again and again by phone and by email, but got no answer at all. Until today, I received an invoice letter from them for this item I didn’t order. Who can tell me what to do with this issue?! How to stop this company from this unacceptable sales?”

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Posted 5 years ago

“No customer services sale sale sale not a company I will use again”

Helpful Report

Posted 5 years ago

“Terrible service, dishonest false advertising rude Terrible very bad service had to ask for apology dealt with x3 so called customer service people. I complained moon coin was dented and scratched in a circulation state far from new or mint highly dissapointed as told I'd receive another in 4 weeks if I returned the old one, which I was prepared to do but as soon as I sent it back they refunded me without explanation, so wrong and disgusting false advertising as clearly selling inferior goods, they must be used to it, clearly all their coins are most likely faulty or they'd of sent me a new one as they said they would. I then had to write to them to stop sending emails and their weekly joke sales magazine...Poor way to run a business, treated like a number, told my complaint was an inquiry, terrible customer service, taking advantage of people's good will. plain rude !”

Helpful Report

Posted 5 years ago

“I ordered the 24ct gold plated Liverpool European cup commemorative coin on 24.06.2019 and was informed I would receive this coin within 2 - 3 weeks, called to chase a few weeks ago was informed the latest I would receive it would be middle of August as there has been a delay from their suppliers, called today on off chance of better update and was informed it would now be 6 - 8 weeks not happy. This was going to be a very special thank you present for a member of the family who was diagnosed with Terminal Cancer last year and his one and only wish was a family holiday, even though he is not feeling very well he has organised a holiday for 22 family members middle of August we were going to present this to him on the 1st night of the holiday, not going to happen now we are not very happy about this as we don't know how long he has left this is a massive disappointment as he is a fanatical Liverpool Football Club supporter 😠😠😠😠😠😠”

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Posted 5 years ago

“Ordered a £550 item off them to then be charged 3 separate times for the one item. After 3 hours of phone calls and being on hold I sorted this issue out. I then ordered a Disney classic collection pin set at £49 a set (set of 6) I received the first 3 instalments and paid in full, then received a letter telling me I owed £82 for the first installations and after a month of phone calls and arguments with the useless staff there I receive 3 letters telling me they can’t complete the item Andy will refund me within 14 days, 15 days pass so I call. They are now telling me I owe £144 towards the first instalments that I received, how on earth can this go up haha. After a 2 hour on hold call I was informed that they have ‘only received one payment of £14.99’ I paid £49.99 3 times over for the items I received and have the bank statements to prove it and I was called a blatant lier, told I still owe the amount or it’ll effect my finance credit. And all they can do is refund me the amount of £149.97 ( the amount I was told I never paid) in vouchers to spend with them, but only if I was to send the items I had back to them tracked and signed for at a further expense to myself. 100% the worst company I’ve ever dealt with. One million percent avoid at all costs!!”

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Posted 6 years ago

“Ordered Snow White clock. Stated on brochure "and play music " sent in at least 6 messages for an explanation where music plays. Paid £199.00 for this clock. I know my messages have been received but still had no answer or explanation. Have cancelled my account today and stopped all mail as I told them it would go straight in the bin. Amazing how order went through within 10 mins and money taken. Absolutely rubbish company for replying. Probably they haven't got an answer for me as to why the brochure says plays music. Stay away from them. My daughter also shops with them but because of my experience she is also going to cancel her account. Everything from now on will be going straight in the bin”

Helpful Report

Posted 6 years ago

“I would suggest that people stay away from any contact with the Bradford Exchange online. Once they have you email address you will be bombarded with their email ads and they will not stop. I have "unsubscribed" numerous times to no avail. I have twice written directly to the company asking that me address be removed and have received no response. This is not the only area in which they are operating in violation of Federal regulations as their delivery procedures also fall under that category. Beware!”

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Posted 6 years ago

“I have been purchasing items fro Bradford Exchange for years and up until fairly recently found them excellent,that was until my husband ordered a pair of wolf boots for me when them came they were awful ,so I contacted them ( after waiting 30 mins to get through) to ask for a returns label waited nothing phoned again after waiting in a queue for 25 mins .Asked again to be told it had been dispatched on the 26th of November and it takes 7- 10 days well if my maths is correct and today is the 17th of December that is Not ten days ,What has happened to this company,I used to love there stuff I’ve had a lot from them over the years,also customer service was good in the past,but now it has gone to hell”

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Posted 6 years ago

“I WOULD LIKE TO SAY I'M SORRY ABOUT THE CHRISTMAS TREE WE ORDERED. DID'NT TAKE IT ALL OUT OF THE BOX,SO DIDN'T SEE THE TRAIN OR YHE VILLAGES. TOOK IT OUT THIS MORNING AND REALIZED IT WAS THE RIGHT ONE. NAME: MAVIS MAURICE FROM DANUBE, MN. 56230. THANKS FOR THE INCONVENIECE.”

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Posted 6 years ago

“Don’t even go there! The customer service is appalling. I ordered a ring and wasn’t told it’s out of stock. I noticed the payment hadn’t been taken so tried to contact them. Unless you’re placing a new order it’s impossible to speak to someone. I just got put through to hold and listen to music (once for 43mins) Or leave a number which they don’t get back to. I’ve emailed the company director and no reply. The company is a nightmare. Read the reviews! Don’t even try to buy from them.”

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Posted 6 years ago

“I ordered "THE HEART OF CHRISTMAS" WITH THE TRAIN CIRCLING THE TREE WITH A HOLIDAY VILLAGE WHICH LIGHTS FROM WITHIN AND PLAYS 8 MEDLEYS. WHAT I RECEIVED HAS JUST CHRISTMAS TREES ON THE BASE . OPENED THEVBOX TODAY..I'M NOT SATISFIED WITH IT. WANTED THE TRAIN AND VILLAGE. MY NAME MAVIS MAURICE. DANUBE,MN. 56230. PHONE NO. 320-826-2379. E-MAIL wm.maurice@yahoo.com”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

Bradford Exchange Reviews