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Bradford Exchange Reviews

1.2 Rating 139 Reviews
5 %
of reviewers recommend Bradford Exchange
1.2
Based on 139 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 25%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Returns Process
Could Be Better
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Bradford Exchange 1 star review on 21st September 2023
Joyce
Bradford Exchange 1 star review on 21st September 2023
Joyce
Bradford Exchange 4 star review on 6th June 2022
Anonymous
Bradford Exchange 1 star review on 13th December 2021
Anonymous
Bradford Exchange 1 star review on 13th December 2021
Anonymous
Bradford Exchange 1 star review on 1st October 2021
D
Bradford Exchange 1 star review on 12th September 2021
Anonymous
3
Anonymous
Anonymous  // 01/01/2019
very unhappy with the quality, nothing like the advertisement showed, ordered two special necklaces for my daughters, never even came in boxes like things I ordered in the past. Item has made in Twanii, not even the USA. Do not believe I will ever purchase anything again from the, they have truly lost the quality they had in the past. What is there email address so I can let them know directly
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Posted 6 years ago
I have a question, We do order items from your catalog, love to see some Sculptures or art etc. for president trump. Thank. You a Customer😊
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Posted 6 years ago
ORDERED ITEM, DECIDED NOT SUITABLE, ASKED FOR RETURNS LABEL. AFTER 4 FURTHER REQUESTS STILL NOT RECEIVED.
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Posted 7 years ago
Take the Bradford Exchange reviews very serious regarding the 66.67% - 1 star rating. They confirmed a ship date for Mothers Day and then pushed it back 1-2 weeks missing the order for a customized bracelet. Very disappointing and I will never use them again.
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Posted 7 years ago
They took money from my account with out my authority, I called last sat and left my number and I e mailed them , still waiting, I called mon and was told I would get a refund, I have had to call back again today and was told I have to wait 5 days, their supposed to be trained advisors, that’s a laugh, their customer service is appalling, I won’t order from them again and I wouldn’t recommend them
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Posted 7 years ago
I ordered a coin for my fathers birthday in three weeks time but I was sent the wrong coin then reordered it but was sent the same wrong coin yet again and was charged two more times for the next order. Tried to log into their site but couldn't was told when I rang their website was getting updated and would be another 2-3 weeks !!! Also after 28 minutes on the phone they finally admitted they had charged me two times and also sent the wrong coin yet again. But if I wanted to reorder yet again it "should" be here within 8 more weeks which would have been 11 weeks from the 1st order. To say I'm disappointed is an understatement and I will never use such a pathetic company Ever again. terrible website terrible customer service and terrible staff who haven't got a clue what is happening
Helpful Report
Posted 8 years ago
Bradford Exchange is rated 1.2 based on 139 reviews