Chums Reviews

Name: Chums
Rating: 2.10

2.1 Rating 62 Reviews

27 %

of reviewers recommend Chums

Company Reviews

Questions

Metrics

2.1

Based on 62 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Write Your review

Tell us how Chums made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Chums 1 star review on 10th February 2022

First Ade

Michael Teece

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered and received a pair of men's trousers, the trousers were a perfect fit - I planned to wear them a few days later so I ironed them and removed the tags.After wearing them for just a few hours they became very creased because the material is thick and of poor quality. I contacted Chums to complain about the quality only to be told by customer services , what did I expect after only paying £16 they would be of poor quality and because I had removed the tags when wearing them they would not do anything to resolve my complaint. Waiting for the customer services manager to contact me !”

Helpful Report

Posted 5 years ago

Good Morning Thank you for your review of our company. In response to your feedback, please accept my apologies for the difficulties you have experienced with our company. Regarding returns we allow a 30 day returns policy if your product/products are unsuitable/not fit for purpose. However if you could kindly provide me with your Sales Order Number/Customer Account Number and I will look into your enquiry and advise you on your options relating to your order. I look forward to hearing from you at your earliest convenience. Kind Regards Paul Chums Customer Services

Posted 5 years ago

“After a disastrous experience with this company in January I instructed them to stop send me mailings. I have now told them 9 times but still they keep coming, three months later. I am planning a visit soon with some associates so they finally get the message unless they stop immediately.. A nightmare company with the worst customer service I have ever encountered!”

Helpful Report

Posted 6 years ago

“This is the worst company I have ever ordered from! Ordered a chocolate liquor gift set for a Christmas present in 2017 and still haven't received it till this day. It has been two years later! Tried to contact the company through email and telephone multiple times and they still did nothing. On top of this, they kept sending me catalogues in the post. After calling them again to sort the issue out today, they offered a refund into my account but the lady I spoke to was very rude on the phone and started shouting at me. Sad to have experienced very poor customer service from this company which seems to be reputable.”

Helpful Report

Posted 6 years ago

Chums is rated 2.1 based on 62 reviews