“First time online shopper with Co-op. Never again.
I did some shopping for the first time ever with the Co-op. Shan’t be repeating that mistake:
First they sent out someone else’s order mixed in with mine, which were it not for my integrity I could’ve had.
Then one of my items was missing.
Then I was charged for 2 carrier bags for 2 small items, despite them only being in one bag, which in any case I gave back as had my own.
Then when I emailed about the missing item, and the mix up, I’d included the total refund to include the bags I’d been charged for but hadn’t used, stating this too.
Long story short, the reply I got back was dismissive, and also felt dishonest. I shopped at the Co-op because I’d thought they were ethical. But charging for items not used, no matter how paltry the amount, adds up. And it seems they’re making a tidy profit from doing so if that’s their standard practice.
I’ve obviously now taken my business elsewhere. In fact I’ve already received an issue free online order from another supermarket.
When I went to write this, I was a bit shocked actually at the volume of similarly negative reviews. Such a shame. It’s the details that count, no matter how small, and really they’re relatively easy to get right. It’s also about treating people kindly and honestly.”
“just now
NEW
NEW
SCAM ALERT
Never trust the Coop. They lie about deliveries knowing that the delivery didn’t leave the store. Impossible to get a refund because it was marked as in transit & delivered. Which they accept didn’t happen but won’t refund my money.
Paid an extra £5 for this horrendous customer services
No refunds when they fail to deliver.
Nightmare scenario they haven’t mastered answering the phone so you’re left hanging.
Contempt is being kind”
“I shop at the Bourton on the water Co-Op. you are greeted on entering with a wonderful selection of bread and pastries. We also have a very nice lady making various dishes offering customers to sample. Members can also help themselves to a free coffee. The atmosphere in the shop is also very welcoming from staff who are always on hand to help. The prices might not be the cheapest but particularly on fruit I find their selection sweeter etc than the big supermarkets”
“I've shopped at my lovely, small, local Co-op store for over twenty years. Recently however, Co-op's own brand items have disappeared, replaced by more expensive branded items instead. For example, a kitchen cupboard staple - Co-op Baked Beans hasn't been on the shelves for months. Likewise Co-op's own brand soups are missing too. The cheapest single tin of baked beans I could find was £1.70 (Heinz) and soup £2.25 (Baxters). We're in a cost of living crisis; people are struggling to make ends meet. Co-op's loyalty card rewards customers for buying Co-op own brand products which aren't available, so what's the point of the loyalty card? If you try to contact customer services by phone you'll be turned away - it's gone digital.
The staff at my local Co-op are truly wonderful, and Co-op's own brand products are good quality too, but the ethical store has out priced me out and refuses to engage. This is a serious issue. I think about people who are struggling to manage on welfare, or senior citizen who have difficulty with technology, and I feel sad for the way the world is going.”
“Just so expensive, not a convenient store at all, a few bits can cost you allot. They are constantly displaying items at a cheaper price then at the till, are more. The meal deals are also not priced at what they are supposed to be when you get to the till.”
“Unbelievable experience!!! Is basically the worst company to buy food online with!!!! Everytime there is a mistake or lateness!
Today I made an order online as im in smart working to be delivered between 2 and 3pm, I spent 41 gbp. At 2pm I received a call and omg I was so surprised was on time. I went down, and the driver was playing on the phone so I needed to knock to his window and asking "are you coop driver?" And he said "yes are you bianca?" Amd I said yes so he opened the door and stepped out saying "wait I need your date of birth and to make a picture"so I let him do the picture and he goes away and I came upstairs to my house. As I stepped in my house I checked the bag and there was another name on it, I opened and there were 4 items amd the total value of the shopping was about 10 pounds or less as they are just chocolate (and im diabetic so unusable). I started to fill all the complain forms possible, I tried to phonecall the store Coop in Larklane liverpool to try to get the tel no of the driver cause it was passed just 5 minutes so I still could swap, but nobody picked up the phone. I sent a lot of email to coop, now is 10pm and still no one reached me òut! I tried to call the customer service number and the automated voice said I should wait 1 h for my place in queue to speak with some one so I decided to wait, doesn't matter, but after 40 minutes on hold waiting the escalation they close my call. I retried to recall and I should wait another 1h and 10 min, so I gave up! At 5 I called another store online of another brand to buy what I was needing! So I ended up spending a tot of 80 gbp today for 36 gbp of shopping!!!! Unbelievable until now 10 pm nobody still contacted me!
ABSOLUTELY RUBBISH !
I filled up a request of a refund and If I will not receive any reply i will go for legal actions as I have all the proof I need and definitely I will NEVER buy anymore from coop online anymore! Is absolutely the WORST experience ever!!!!”
“Went to the Co-op at the ridgeway in plympton today 15/01/23 at about 2pm. Picked up a fitted sheet i wanted to buy. Went to a till to pay for it, the guy said that i would have to pay for it over there. When i went " Over there ", all the tills were un maned .I told the guy that there was no one there, he advised me to go and find someone. I just left the purchase there and walked out. It's not my job to go and find someone to pay.”
“Coop mostly good although very pricey , bought natural shelled peanuts today from Inverurie store, well within date but soft and stale. Threw them out .”
“Sorry to say, it's very poor. My closest shop, but only use it now for one or two basic items if I run out before doing my main shopping elsewhere. Options reduced since store revamp, as there are fewer cook-from-scratch options and more pricey (and less healthy) pre-prepared, processed and ready-meals. A good number of items I used to buy are no longer stocked, so I have no choice but to get what I need from other retailers, which are further away but offer higher quality, greater variety and larger ranges, not to mention better prices. Co-op prices are steadily climbing steeply, but the standards remain low, so even more reason not to shop there unless desperate.”
