“I tried a Co-op own brand "Irresistible" Braised Beef & Truffle Chips (£4 to serve one), heated as instructed. The quantity of beef was pretty meagre, but worse, it was fatty and chewy and I had to discard about half of it. The gravy, chips and sauce were fine, but overall, a regrettable experience.”
“How dare can your company charge £3.30 for a packet of Pringles and £1.25 for Warburtons small toastie. I have been a member over 20 years. No more!!!”
“Have shopped a few time now online with the coop the service is a joke you can guarantee you don’t receive at least 4or 5 of the basic items you ask you .
You will have to be totally housebound to use this diabolical service”
“In a way I would like to keep Barton Co-Op a secret. However, I would be doing an injustice to the lovely and friendly, helpful and kind attitude and characters of Ben, Alex and Deb. Second to none in their nothing is too much trouble mantra.' The Co-Op should take note: these are the people to train others. Thank you for making my shopping experience memorable - in a good way.”
“coop stuffed crust pizza cooked exactly as per instructions the stuffed crust crisped up without issue the centre of the pizza was a soggy offering. NEVER AGAIN”
“Why don't the Co-op have a review section on their own website? Probably worried about what many customers would say I expect.
Usually ok, but is located conveniently for me. Prices are often uncomfortably high.
They claim to be an ethical supplier but don't really think about what they are doing- one of the examples is loose leaf tea where they claim to be environmentally friendly by using less packaging BUT THE PACKAGING CAN'T BE RECYCLED! The old packaging was a cardboard box which can be recycled with the tea in a foil bag which couldn't be recycled but was much thinner and smaller.
I just got one of their Chicken in a bag and it was awful- really tough meat like an old broiler bird. I thought the bags were supposed to make the chicken more tender so if this is true it would have been next to inedible. And Co-op chicken is expensive compared to Asda, Lidl, Tesco- well basically anywhere else.
So be careful what you buy. Some stuff is ok but you really do have to be careful (sorry about repeating the 'careful' but I really believe it is justified).
The staff appear disinterested in the customers (if you can find one they do help when asked) but there are frequently very few on the floor and I get the distinct impression that they are understaffed deliberately. I don't think this is actually the fault of the staff.
The manager doesn't appear very often- the only time is when there are almost no staff at all and he is rushing and pushing you through as quickly as possible hardly even noticing you. It makes me feel like I'm inconveniencing them and shouldn't be there. I've heard him barking orders to the staff- he is above doing those menial tasks like serving customers?”
“10% added for subs But every order has items missing
No emails to confirm order list. And money Never refunded.
Even though I order 4-5 times a Week Only good points are only have to spend £15 and the customer service staff are excellent
B”
“The coop for delivery to London E20, I booked a slot...didn't arrive, complained to customer service and rebooked.....didn't arrive. Now waiting for the third delivery slot....I'm pretty angry tbh ! Won't use again and will not recommend.”
“Co-op Braised Steak and Mash. I had this today for the first time. I won't have it again. The steak was tough and definitely not braised as I understand braising. Two pieces were inedible and I have a full set of teeth. The rest were simply tough.
This next comment is a matter of personal taste - another reason I won't buy again is the taste. I couldn't taste beef in the gravy. It had an overwhelming tomato flavour. The quantity was good but I left half of it so this was irrelevant.”
