Cotton Traders Reviews

2.8 Rating 212 Reviews

46 %

of reviewers recommend Cotton Traders

Company Reviews

Questions

Metrics

2.8

Based on 212 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Popular Questions:

Delivery

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Customer Service

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How quickly does Cotton Traders resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 53% of reviewers feedback is Cotton Traders takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

20.00%

Industry Average

“ Extremely poor customer service a at Cotton Traders in Cardiff. ”

- Carolyn Powell

“ I contacted Cotton Traders customer service who told me quite abruptly that nothing could be done until 5 days after dispatch. ”

- Mr Malcolm Swaine

“ Charged £6. 95 for the pleasure of delivering and returning an item that didn’t fit. 7p a minute to call customer service to complain. Absolutely ripoff . Never again, avoid at all cost !!!!!! Much better companies out there that want customers to return but certainly not Cotton Traders!!!! ”

- Anonymous

Cotton Traders Reviews

Customer Service - Bad