Cotton Traders Reviews

2.7 Rating 237 Reviews

41 %

of reviewers recommend Cotton Traders

Company Reviews

Questions

Metrics

2.7

Based on 237 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Cotton Traders resolve customer queries?

Helpful Report

(1 month ago)

Greater than 48% of reviewers feedback is Cotton Traders takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

45.45%

Industry Average

“ Customer service is a joke, not one answering phone, phoned twice, took all my phone time tariff, cost me to top up, I will not be using them again. ”

- Anonymous

“ Fortunately there are many other companies who don't charge so much for such poor service. ”

- Anonymous

“ The items did not arrive the company uses Hermes. Tried twice. Still no delivery. I have been a customer for years and service quality has plummeted. Customer services is worse than useless. Will have to cancel my order and will delete them from my mailing list. If this is not resolved . ”

- G Acreman

Cotton Traders Reviews

Customer Service - Bad