Elsie's Attic Reviews

Name: Elsie's Attic
Rating: 4.63

4.6 Rating 3,924 Reviews

91 %

of reviewers recommend Elsie's Attic

4.6

Based on 3,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0115 846 3483

Email:

help@elsiesattic.co.uk

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Elsie's Attic 5 star review on 17th February 2021

Katherine Hegarty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with my items”

Helpful Report

Posted 7 years ago

Thank you Lynda x

Posted 7 years ago

“Waiting for an order to arrive for a specific occasion. Recieved a short email stating order had been mixed up and a full refund placed back into my account. That's it. Not impressed.”

Helpful Report

Posted 7 years ago

Hi There Thank you for the feedback. Apologies that we couldn't fulfil your order on this occasion, we have had a very busy few weeks and this has caused a few stock level problems. We thought it would be best to refund customers swiftly. Apologies once again. Steve

Posted 7 years ago

“Quick delivery, lovely dress. Look forward to wearing it for special occasions!”

Helpful Report

Posted 7 years ago

Hi Megan Thank you for taking the time to leave a review. Have a great day X

Posted 7 years ago

“Parcel took a while to arrive. I ordered a dress and it has a big dirty mark on it. This is so frustrating I am 8 months pregnant and do not have the energy to return the item. I just wanted a big dress to fit my bump into!”

Helpful Report

Posted 7 years ago

Hi Rachel Thank you for the review. Apologies your item didn't reach you in perfect condition, all items are inspected before dispatch but on this occasion we missed one. Please contact help@elsiesattic.co.uk to see if we can help in the return. Apologies once again Steve

Posted 7 years ago

“Prompt delivery, good quality item. Thanks!”

Helpful Report

Posted 7 years ago

Thanks Abbie

Posted 7 years ago

“Lovely item. However, more information would be good regarding expected day of delivery. Only received information from post office that they would attempt to deliver on the that specific day. Did not receive information from company regarding dispatch of item. Feel this would improve overall customer information. Thank you.”

Helpful Report

Posted 7 years ago

Hi There Thank you for the review. Glad you like your item. We do send a confirmation email once the order has been paid but sometimes they do get caught in spam and junk folders. Thanks again for the review and the order, Have a great day. Steve

Posted 7 years ago

“lovely item, quickly despatched and a free sass & belle nail file!”

Helpful Report

Posted 7 years ago

Hi Debra Thank you for the review.. Glad you like the gift. x

Posted 7 years ago

“I ordered 2 cotton jumpsuits, one for me and one for a friend for her birthday. She was really pleased with it as was I . I am just under 5ft and wasn't sure if it would be too long but it's just about right which is always a bonus, perfect for this hot weather.”

Helpful Report

Posted 7 years ago

Hi Laura Thank you for the review.... What a lovely friend you are..... Have a great day.

Posted 7 years ago

“Love my purchase of 4 dresses, exactly as I expected, good delivery time, great value for money... and a lovely surprise free gift! Will definitely buy from Elsie’s Attic again.”

Helpful Report

Posted 7 years ago

Hi Lindsay Thank you for the lovely review. Have a great day

Posted 7 years ago

“Bought some dresses, all lovely, very happy”

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Posted 7 years ago

Hi Lynn Thank you for the review, We're happy when you're happy. Have a great day.

Posted 7 years ago

“Great item. Quick service.”

Helpful Report

Posted 7 years ago

Hi Sacha Thanks for the review. x

Posted 7 years ago

“I received my order today and all 3 items look fab! The white linen embroidered dress!! Gorgeous ❤️”

Helpful Report

Posted 7 years ago

Hi Denise, Thanks for the review, The white linen dress is gorgeous. Feel free to send us some pics of you looking fab... x

Posted 7 years ago

“Love the product !! Love the website and how ‘at home models’ help you see how the items actually look!! The only let down was the way the product arrived - appeared to have been sort of ‘stuffed in’ a bag.”

Helpful Report

Posted 7 years ago

Hi Thea Thank you for the review, We do pack all the items as carefully as possible but then they go through the RM mailing system. Hope it wasn't to creased... x

Posted 7 years ago

“I was sceptical as I always am with my first purchase but I was extremely pleased eighth value for money and quality of my purchase. Everyone commented on how pretty and lovely it was and I looked. I've already recommended you to my family and friends”

Helpful Report

Posted 7 years ago

Hi Anisa That's great to hear you've had a good experience with us, Thank you so much for the review, order and recommendation. Have a great day.

Posted 7 years ago

“Prompt service and good quality products. Great customer service too.”

Helpful Report

Posted 7 years ago

Hi Tracey Thank you for the review.

Posted 7 years ago

“Speedy delivery and the dress was amazing. Beautiful fit, I may never take it off!”

Helpful Report

Posted 7 years ago

Hi Emma Thank you so much for the review... May we suggest that for the sake of people sitting next to you on the bus that you do take it off occasionally and maybe give it a wash... Have a great day x

Posted 7 years ago

“The comfiest trousers I've ever worn! They are one size and say roughly 8-16, I'm a 12 but not sure they'd fit a 16. May well buy some more!”

Helpful Report

Posted 7 years ago

Hi Emma Great to hear you're happy with your order... x

Posted 7 years ago

“Great quality dresses and such a prompt service - thank you x x”

Helpful Report

Posted 7 years ago

Hi Harji Thank you for the recview Have a great day

Posted 7 years ago

“Ordered the floral denim trousers in light and dark. They appear to be very small. No way will they will fit size 8-16 as stated!!.”

Helpful Report

Posted 7 years ago

Hi There Thank you for the review We have had a few issues with the one size trousers and we are currently looking at the sizing with the manufacturer. Apologies that you are not happy. If you send them back to us we will organise a refund for you.

Posted 7 years ago

“Excellent product, fantastic value for money. Service excellent and quick reliable delivery.”

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Posted 7 years ago

Hi Sarah Thank you for the lovely review.. x

Posted 7 years ago

Elsie's Attic is rated 4.6 based on 3,924 reviews